Carlos Dib Email & Phone Number

Mexico City Metropolitan Area

Global Services Center

Realtime data analysis for EMEA Contact Centres (UK & MENA) Incident managementDaily incident management and monitoring, managing communications through all stakeholders. Saved ~880 hours/year by optimizing internal processes.

Mexico City Area, Mexico

I managed marketing campaigns focused on retailers and channel distributors, also trained promoters, I increased the sales 40% YoY (vs. ~20% YoY overall Intel) based on marketing strategies and Sales and Revenue Data Analysis

Mexico City Area, Mexico

I led a team of technicians for electronic installations, held account management for Turkish customers and implemented a project where we adapted a CRM (Customer relationship management) platform improving employee efficiency, saving 5.2k hours/year for internal processes.