Carlos Dominguez Email and Phone Number

As a Technical Specialist, I help new owners get started, and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, I quickly assess their situation. Sometimes, I take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPhone, AirPods, Apple Watches, and iPad devices. At other times, we refer customers to support team members who get them up and running again. I provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from our commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Providing customer service on the Product Zone at the store for domestic and international customers.Building personalized solutions for customers based on their needs.Helping the customer to connect their devices after purchases.Providing support with account management or recovery process with an iCloud account.Supporting with closing tasks, like re-stocking, taking care of Visual Standards, and leading the closing team.

Managing VoIP customer requests for Elastix/Asterisk PBXs. Configuring CISCO, Polycom, Yealink harphones as well softphone like Zoiper, Bria and X-Lite.Circuit Issues – VoIP, Data and ISPTroubleshooting customer issues — Handsets, Switches and RoutersConfigurations – Routers, SwitchesQOS – Quality of ServiceIP Addressing AssignmentsService Outages – VoIP, Data and ISP First line of communication between Telx Telecom and its customers Provide problem resolution via the telephone Resolve customer problems on the first call Open trouble tickets using the correct internal system Communicate problems for internal resolution Must provide excellent customer care Achieve a high level of customer satisfaction Follow-Up with customer to verify final resolution Acts as the liaison between customers and Telx Telecom to ensure customer retention via contract renewal Extend the life and value of the existing contracts Prevent customers from taking their business to other carriers Promote new and existing product offerings Explain product features and benefits in an attempt to up sell Attempt to save disconnect requests Must be able to visit customers as needed Work closely with the Marketing department to achieve an effective customer communication lin

•Fixing issues related with software & hardware, install software, network issues. •Providing support regards QuickBooks.•Analyzing their IT platform and make some advices to improve the infrastructure and allow to be more effective.•Solving problems related with ISP like COMCAST, AT&T, and BIRCH (CBEYOND) among others. •Issues related with wireless networks.•Installing VoIP phone system. Configuring devices, request to port numbers between different carriers.

Providing Remote and On-site Tech Support

Responsibilities:- Inventory Management- Care Providers (Negotiation)- Planning Schedules- Manage CRM System- Customer ServiceSkills Used:- Management Skills- Leadership- Customer Service- Organization Skills- Inventory Management