Carlos E. Email & Phone Number

Brazil

Curitiba, Paraná, Brazil

Curitiba, Paraná, Brazil

- Leadership & Oversight: Managed a global team of 70+ members, including ExxonMobil employees, contractors, and HCL resources, supporting over 50 labs and 4000+ customers. Ensured the quality and specifications of ExxonMobil products through millions of lab tests annually.- Budget Management: Stewarded an annual budget of approximately $6M. Partnered with business organizations to deploy solutions generating $32.6M in hard benefits, surpassing the $25M goal.- Project Execution: Delivered two Waterfall projects under Quality Management scope and assisted with complex legacy replacement projects in Europe. Deployed products like SampleManager and QC+ in alignment with the Quality Management North Star Vision.- Organizational Restructuring: Reshaped the Quality Management organization to form dedicated and focused teams. Applied SAFe methodology to clarify roles, expectations, and processes, resulting in doubled throughput and 80%+ deliverables predictability.- Operational Improvements: Demonstrated courage and knowledge to address operational misalignments and implement industry-standard processes. Achieved significant increases in throughput and predictability despite budget constraints, contributing to structural savings for the corporation.

Curitiba Area, Brazil

Innovation Product Manager - I've worked to develop a convergence and integration vision for multiple in-house developed products to be interconnected leveraging APIs and generating a seamless user experience. This suite of 7 products are used in the field by different Manufacturing personas and this convergence & integration increased data visibility, reduced data silos and duplicated data residing in different repositories. Reliability Product Manager - In the reliability space, streamlined and optimized the execution of this portfolio. Helped on the identification of the need, and planned / executed a group reorg splitting Eq. Reliability and Engineering teams aiming to optimize Agile ceremonies, reduce the portfolio size for each analyst and allowing them to increase depth of knowledge. This reorg, generated innumerous benefits to the EQ. Reliability teams that resulted in better backlog visibility, 9 weeks to PI planning and relationship between Business and IT people. Actively worked to develop an onboarding plan to accelerate the onboarding of new comers, especially critical during the higher turnover due to COVID-19. Took the responsibilities to manage license renewals from Program Manager, changing this type of activity from the break-in to the planned work arena, reducing unplanned work, hand-offs and accelerating discussions to timely renew software licenses.

Houston, Texas Area

Facilitated the development of in-house produced web / iOS applications for Manufacturing personas acting as a Product Owner coordinating activities and leading execution from ideation, design, development, test all the way to deployment in constant partnership with business Product Managers and SMEs. Applications have been deployed based on SAFe principles and are being currently replicated across manufacturing sites around the globe with multi-million dollars in expected benefits to be captured by Chemicals and Refining business lines.Assisted Digital Manufacturing Venture Program Team streamlining software delivery throughput by building a replication model and ideating around a "discovery process" disconnected from the innovation phase.

Houston, Texas

Catalyst - Leverage IT & business contacts and develop unique areas of expertise to lead & support Downstream IT initiatives to achieve continual breakthroughs in Oil & Gas industryInventor - Take ideas from paper to pilot/productionPartner - Consistently deliver business-needed, value-added technology to benefit internal customer in the near, medium and long termScout - Observe to get insights - attend conferences, reach out to third parties, seek new opportunities. Come back and ideate with Downstream IT, Business Contacts, Architects, and Infrastructure teams.

Brazil

• Responsible for facilitating processes enhancements that resulted in workforce and end-to-end delivery time optimizations.• Leadership and mentoring for a global team of Software Contract Analysts responsible for reviewing T&Cs, evaluation agreement contracts and to interface with Procurement organization during the acquisition of new software.• Responsible for sustaining/increasing high standards of Customer Focus, Service Quality and Response time in an environment with constant people changes (career development).• Coaching for new Team Leads

Brazil

• Focal Point for West Audit (Brazil, Canada and United States) in a global scale organization mainly responsible for Access Administration and Help Desk activities.• Global S&C Team Lead responsible for assisting management keeping the "License to Operate" maintaining a health cost-effective control environment.• Lead for a group of 8 employees responsible for Control-checks, Privileged IDs management (~80K IDs worldwide) and Access Reviews (20+ different platforms).• S&C focal point for Customer Service organization in Brazil (~200 people) and responsible for maintaining and creating Controls Catalogs, leading Health Checks and Unit Internal Assessment reviews. • S&C training coordinator for Customer Service organization • Unit Internal Assessment assessor in Kuala Lumpur, Malaysia, as part of the successful internal controls audit preparation phase.

Brazil

• Responsible for keeping operational metrics, service level objectives and respond to customer escalations in a worldwide-scale operation.• Leading teams with 8~20 people processing around 5000 security transactions per month.• Work transition project member responsible to transfer dedicated AA team (~20 people) for Upstream customers from US to Brazil and harmonize processes and metrics while keeping operational excellence.