Carlos E. Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Dallas-Fort Worth Metroplex

Fort Worth, Texas, United States

Collaborate with a team of software and networking engineers to ensure the security and efficiency of data center server/networkEnsure work operations comply with all local, state, and federal regulations on information/data managementConduct preventative maintenance on data center equipment to ensure efficient operationsListen to customer complaints and assist them in the resolution of technical issuesMonitor customer network servers and storage systems to ensure uptime and efficient resolution of issuesField incoming help requests from end users via both telephone and workorders in a courteous manner.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize and schedule problems. Escalate problems (when required) to theappropriately experienced technician.Record, track, and document problem-solving processes and actions taken,through to the final resolution.Apply diagnostic utilities to aid in troubleshooting.Access software updates, drivers, knowledge bases, and frequently askedquestions resources on the Internet to aid in problem resolution.Identify and learn appropriate software and hardware used and supported bythe organization.Perform hands-on fixes at the desktop level, including installing and upgradingsoftware, implementing file backups, and configuring systems andapplications.Test fixes to ensure problem has been adequately resolved.Perform post-resolution follow-ups to help requests.Develop help sheets and knowledge base articles for end users.Perform related duties consistent with the scope and intent of the position.

Irving Tx

Assess infrastructure on a regular basis to ensure it continues to meet necessary demandsManage daily operations of the IT departmentDevelop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfactionCoordinate the needs of in-house IT experts and remote employees, vendors and contractorsProtect customer data from outside infiltration through encryption, secure data storage and other necessary meansAssist with the installation of new hardware and software and help train employees on its useManage and oversee departmental quotasOffer suggestions for possible upgrades and changes within the IT department

Arlington, Texas

Supported all clients of any computer repair needs. Windows OS 2000/XP/Vista/Windows 7, Active Directory Management, Microsoft Office 2003/2007/2010/2013, Server 2008.

Network + Security + Ccna/Ccent, Information Technology

Electronics And Computer Engineering, Electrical, Electronics And Communications Engineering

Bachelor Of Applied Science - Basc, Computer Systems Networking And Telecommunications