Carlos E. Laya Email & Phone Number

Responsible for Human Resources Department. Development of HR procedures, forms and structure to support the business growth.• Provide coaching and counseling and strategic direction about HR to Directors, Managers and Supervisors. Design and implement Coaching Development Plans. • Establishing and implementing company's talent acquisition goals and strategies to support productive, profitable and sustainable growth. • Design and implementation innovative engagement and recognition programs and all internal communications• Management of all required employee transfer or promotions and the Performance Evaluation. • Payroll processing on a weekly basis and employee information management through the ADP system.• Management of the benefits offered to the employees and the health insurance.• Conduct internal investigations and ensure proper documentation of disciplinary actions.

Miami, Fl, Us

Develop and implement strategies and initiatives of human resources aligned with the company strategy• Responsible for full cycle recruiting, sources and interview all applicants for the organization.• Responsible for all Payroll administration for +90 hourly, commission and salary employees through using ADP.• Conduct and coordinated new employee orientation and onboarding.• Advise, guide and support leadership ensuring proper documentation of disciplinary actions, performance management issues and policy administration.• Conduct detailed investigations to complex employee relations issues and recommend solutions that were in alignment with the organization's core values.• Prepare and maintain employee files, ensuring accuracy, compliance and confidentiality. Including unemployment claims, verifications, I9 status and State regulations. • Maintain a safe and healthy environment by identifying and anticipating concerns and hazards; enforcing systems, policies and procedures; conducting inspections, training employees in safe practices, and investigating accidents.• Manage all aspects of employee training within the Operations Department, including the development, design, delivery and evaluation of training programs.

Philadelphia, Pennsylvania, Us

The unit human resources manager is responsible for on-site administration of human resources (HR) policies and procedures for an assigned unit or client account. Provide all general support of HR functions at the unit level in support of local business operations and HR key initiatives in talent management, employee relations, employee engagement, and compliance.• Identify best practices and organizational efficiencies to properly apply human resource policies and procedures within the unit. • Manage the process and implementation of the following: employee relations, benefits, retention, turnover, recruitment, safety, training and development. • Ensure that all employees working are being treated fairly and correctly under the federal and state guidelines that have been set and that all employees have been trained properly according to corporate, state and federal guideline• Identify and help resolve complex employee and employer relations/issues by serving as a conduit between employees and management on HR-related issues.• Work closely with the Leadership team to drive elements of the Talent Management Strategy (Talent Acquisition, Onboarding, Performance Management, Development, Succession Planning and Retention). • Support organizational recruiting efforts by assisting hiring managers, monitor hiring process, resume review and phone screening.• Manage highly confidential information for upper management and staff.• Lead and facilitate activities that will drive employee engagement and retention.

Manages the recruiting, compensation and benefits programs, payroll administration, training and development, succession planning, retention strategies and executive coaching for both the US and the Latin America offices of a USD17MM business that specializes in the service of property management.• Develops HR policies and procedures ensuring they are consistently administered throughout the organization. Provides employee relations support and conducts internal investigations.• Manages the full recruitment cycle for all employee levels. Analyzes and modifies compensation and benefits policies and plans to establish competitive programs and ensure compliance with legal requirements.• Manages the development, implementation and maintenance of Human Resources information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource planning.• Coaches and mentors managers and associates.• Designed and implemented a Retention Program, which led to decrease of the employee turnover rate by 15%. • Assessed the organizational structure and standardized the design of the organizational charts for all functional areas.• Designed and developed the employee performance evaluation process.

Led a team of seven members in the design and execution of the Human Resources strategy for the leading media company in Venezuela, publisher of the top selling newspaper in the country and the fourth in Latin America.• Developed HR policies and procedures and ensured they were consistently administered throughout the organization and in compliance with company policies and all Federal, State, and Local laws.• Designed, analyzed, maintained and administered compensation and benefits programs. • Defined the new multimedia journalist competencies and the new organizational structure for a team of 300 journalists working alongside labor unions, which facilitated the transition to new platforms resulting on a 75% increase of the social media followers and a 30% revenue increase.• Developed and implemented key succession planning and staffing initiatives for exempt and executive talent.• Interacted with company leaders to address team’s problems and resolve operational gaps. • Responsible for risk management which included the safety committee, conducting building inspections and following all OSHA rules and regulations.

• Managed the full recruitment cycle for all employee levels implementing a new and innovative approach that reduced the time to hire, recruited the best candidates, and decreased the hiring cost by 40%.• Conducted employee relations investigations; counseled managers on handling difficult or sensitive employee labor relations issues involving the employee union. • Drove initiatives for performance management, career development, succession planning & staffing strategies.

Responsible for the nationwide recruitment of sales associates for one of the most prestigious department stores in Venezuela.• Conducted external and internal recruitment through job postings, job boards, direct sourcing and headhunters.• Designed a new competency model which was the base to hire, compensate, and train all levels of employees for over two years.• Designed and implemented individual development plans for high potential and key employees as well as training sales program for all sales associates.

Business Coaching, Business

Master'S Degree, Labor Law

Business Family Management, Business

Bachelor'S Degree, Industrial Relations / Human Resources