• Reduced staff cost by 15% and improved the company’s productivity by planning and implementing a staff restructuring plan• Increased the productivity and organization of the company’s whole operation by designing and overseeing the remodel of the corporate office• Diagnosed and proved an increase in sales from $25,000 to $35,000 per month by remodeling the main store and automating the restock process• Reduced imports costs by 15% with the standardization of the imports procedure• Reduced gas cost by 25% by designing and integrating to our database system a gas control module.• Built a database of 7,200 potential clients

• Raised Convenios loans from $3,000 to $366,000 per month in 10 months• Increased number of operations from 10 to 350 per month• Designed and developed a Credit Scoring System based not only in credit history but also in the potential risk inherent in the product or service to be purchased• Created a computer model used to forecast the impact of any decision concerning the product Convenios • Engineered a service blueprint and combined tools to provide our banking service from the supplier's point of sale for customer's convenience• Designed the blueprint and supervised the construction of the Operation Center• Contracted and managed a staff of 13 collaborators• Improved the productivity of the loan processing from one week to 30 minutes or less• Engineered a Quality Control Program to guarantee a 30 minutes processing time• Devised and engineered a human resource computer model that showed the operated capacity of each resource on a daily basis, allowing me to make important workforce decisions based on relevant data