Carlos E Reyes Rosa Email & Phone Number

Renton, Washington, United States

• Utilizes Python, SQL, Tableau, Snowflake, and Statistics to analyze retail promotion data
• Coordinates promotion issue resolution with dealers, vendors, and cross-functional teams
• Presents promotion information to external dealers and internal stakeholders
• Manages and develops proactive customer promotions and offers with Product Marketing team
• Coordinates management reporting and marketing project management
• Builds and maintains project management tools

Puyallup, Washington, United States

Seattle, Washington, United States

• Optimized the website by effectively configuring plugins using WordPress Developing tools to boost performance, resulting in a 20% faster loading time.
• Developed an automated hiring pipeline utilizing Zoho Projects to facilitate and keep both candidates and staff updated throughout the entire hiring process.
• Implemented and managed robust security measures in Kajabi, employing a comprehensive strategy to protect system and data from unauthorized access, thereby safeguarding students' information.
• Provided technical support to end-users and addressed escalated issues from lower-tier support staff.
• Ensured that systems and software are regularly updated with the latest patches and security updates.
• Investigating and resolving complex technical issues and outages in a timely manner.

Lacey, Washington, United States

• Led implementation of Microsoft Azure cloud infrastructure and AWS, reducing downtime by 25%.
• Used MS Azure and Oracle VM VirtualBox (three virtual machines using Oracle Linux, Windows Server 2022, and Windows 10 Pro).
• Leveraged PyCharm to create a website with selling items that can be added by users.
• Developed fundamentals of Server and Cloud Administration, including configuring and troubleshooting of DNS, Active Directory, Azure AD, and PowerShell, and installation and configuration of Windows Server 2019 and SQL.
• Designed and implemented advanced server infrastructure via virtualization with Hyper-V Manager, reducing operational costs by 30% and enhancing system performance by 25%.
• Provided network administration training in Linux administration, Python, AWS, IPV4/IPV6, Group Policy Objects, and VPN.

Washington, United States

• Supervised and streamlined storage and global distribution process for DoD, handling 90,000+ tons of cargo annually.
• Used Global Air Transportation Execution and Global Decision Support Systems to manage cargo.
• Utilized Oracle Transportation Management System (TMS) to enhance efficiency and reliability.
• Allied with cross-functional teams to develop viable standards, achieving 100% compliance and 10% error adjustment.
• Planned global freight transportation for rapid defense asset mobilization using GATES, GDSS, and ICODES, reducing transit time by 20%.
• Trained and supervised a team of air freight personnel, providing guidance on best practices and safety protocols.

United States

• Achieved 95% customer satisfaction through exceptional customer service.
• Reviewed travel documents for validity using Foreign Clearance Guide and AMC guidance.
• Inspected passports, visas, and IDs using GDSS, GATES, and Excel.

United States

• Maintained 99% error-free shipping documentation and cargo data within Oracle-based TMS.
• Boosted on-time deliveries by 15% by scheduling cargo shipments based on urgency, resource availability, and customer needs.
• Conducted detailed inspections of freight and equipment to comply with safety regulations and maintain high standards of operational security.
• Processed shipping documentation, including manifests, bills of lading, and customs forms, ensuring accuracy and compliance with international shipping regulations.
• Utilized GATES (Global Air Transportation Execution System) software and equipment to track and monitor cargo shipments, ensuring efficient and secure transportation.
• Implemented process improvements that increased cargo handling efficiency by 15%, reducing turnarounds times and enhancing operational productivity.

San Lorenzo, Puerto Rico

• Improved inventory accuracy by 15% and safeguarded $1.5M using Oracle JD Edwards and MES.
• Reduced inventory discrepancies by 20% using Oracle JD Edwards, saving $50K annually.
• Optimized supply chain, achieving a 10% reduction in lead times and a 15% decrease in operations cost.

Caguas, Puerto Rico

• Provided comprehensive IT support services to small businesses and individual clients, including troubleshooting hardware and software issues, network setup, and systems maintenance.
• Installed, configured, and upgraded operating systems, software applications, and hardware components, ensuring optimal performance and security.
• Diagnosed and resolved technical issues, achieving a 95% customer satisfaction rate through effective problem-solving and timely solutions.
• Developed and implemented customized IT solutions tailored to clients' specific needs, enhancing their operational efficiency and productivity.
• Conducted regular systems backups, data recovery, and virus removal services, safeguarding clients' data integrity and minimizing downtime.
• Educated clients on best practices for cybersecurity, helping them to prevent data breaches and unauthorized access.

Carolina, Puerto Rico

• Consistently exceeded monthly sales targets by 20% through effective prospecting and relationship-building strategies.
• Conducted face-to-face sales presentations with potential customers, demonstrating the features and benefits of DirecTV products and services.
• Developed and maintained a strong pipeline of leads through cold calling, networking, and referrals, resulting in a 30% increase in new customers acquisitions.
• Negotiated and close sales contracts, ensuring customer satisfaction and long-term loyalty.
• Provided exceptional customer service by addressing customer inquiries and resolving issues promptly, leading to a 95% customer retention rate.
• Managed time effectively to balance customer appointments, follow-ups, and administrative tasks, achieving optimal productivity.

Technical University Program, Computer Technology/Computer Systems Technology

Coursework: Computing Technologies (Python), Networking and Server Fundamentals (IPV-4, IPV-6 and Cisco), Windows Server Configuration.

Associate In Applied Science, Air Transportation Management

Bachelor Of Business Administration - Bba, Computer Information Systems