Carlos E Reyes Rosa Email & Phone Number

Puyallup, Wa, Us

Renton, Washington, United States

• Utilizes Python, SQL, Tableau, Snowflake, and Statistics to analyze retail promotion data• Coordinates promotion issue resolution with dealers, vendors, and cross-functional teams• Presents promotion information to external dealers and internal stakeholders• Manages and develops proactive customer promotions and offers with Product Marketing team• Coordinates management reporting and marketing project management• Builds and maintains project management tools• Ensures successful product implementation, upgrades, and business integration• Conducts dealer trainings and loyalty program audits

Puyallup, Washington, United States

Seattle, Washington, United States

• Optimized the website by effectively configuring plugins using WordPress Developing tools to boost performance, resulting in a 20% faster loading time.• Developed an automated hiring pipeline utilizing Zoho Projects to facilitate and keep both candidates and staff updated throughout the entire hiring process.• Implemented and managed robust security measures in Kajabi, employing a comprehensive strategy to protect system and data from unauthorized access, thereby safeguarding students' information.• Provided technical support to end-users and addressed escalated issues from lower-tier support staff.• Ensured that systems and software are regularly updated with the latest patches and security updates.• Investigating and resolving complex technical issues and outages in a timely manner.• Created and maintained documentation for systems configurations, procedures and troubleshooting steps.

Lacey, Washington, United States

• Led implementation of Microsoft Azure cloud infrastructure and AWS, reducing downtime by 25%.• Used MS Azure and Oracle VM VirtualBox (three virtual machines using Oracle Linux, Windows Server 2022, and Windows 10 Pro).• Leveraged PyCharm to create a website with selling items that can be added by users.• Developed fundamentals of Server and Cloud Administration, including configuring and troubleshooting of DNS, Active Directory, Azure AD, and PowerShell, and installation and configuration of Windows Server 2019 and SQL Server. • Designed and implemented advanced server infrastructure via virtualization with Hyper-V Manager, reducing operational costs by 30% and enhancing system performance by 25%.• Provided network administration training in Linux administration, Python, AWS, IPV4/IPV6, Group Policy Objects, and VPN.

Washington, United States

• Supervised and streamlined storage and global distribution process for DoD, handling 90,000+ tons of cargo annually.• Used Global Air Transportation Execution and Global Decision Support Systems to manage cargo.• Utilized Oracle Transportation Management System (TMS) to enhance efficiency and reliability.• Allied with cross-functional teams to develop viable standards, achieving 100% compliance and 10% error adjustment.• Planned global freight transportation for rapid defense asset mobilization using GATES, GDSS, and ICODES, reducing transit time by 20%.• Trained and supervised a team of air freight personnel, providing guidance on best practices and safety protocols.• Coordinated and managed the loading and unloading of air freight, ensuring timely and accurate delivery of cargo to global destinations.

United States

• Achieved 95% customer satisfaction through exceptional customer service.• Reviewed travel documents for validity using Foreign Clearance Guide and AMC guidance. • Inspected passports, visas, and IDs using GDSS, GATES, and Excel.

United States

• Maintained 99% error-free shipping documentation and cargo data within Oracle-based TMS. • Boosted on-time deliveries by 15% by scheduling cargo shipments based on urgency, resource availability, and customer needs.• Conducted detailed inspections of freight and equipment to comply with safety regulations and maintain high standards of operational security.• Processed shipping documentation, including manifests, bills of lading, and customs forms, ensuring accuracy and compliance with international shipping regulations.• Utilized GATES (Global Air Transportation Execution System) software and equipment to track and monitor cargo shipments, ensuring efficient and secure transportation.• Implemented process improvements that increased cargo handling efficiency by 15%, reducing turnarounds times and enhancing operational productivity.• Collaborated with various departments and external agencies to coordinate logistics and resolve any issues related to cargo transport.• Managed Hazardous materials shipments, ensuring proper packaging, labeling, and documentation in compliance with military and international regulations.• Conducted regular maintenance checks on freight handling equipment, identifying and addressing potential issues to minimize downtime.• Demonstrated strong problem-solving skills by effectively addressing and resolving logistical challenges in high-pressure environments.• Ensured the secure and accurate handling of classified and sensitive materials, maintaining strict adherence to security protocols.

San Lorenzo, Puerto Rico

• Improved inventory accuracy by 15% and safeguarded $1.5M using Oracle JD Edwards and MES.• Reduced inventory discrepancies by 20% using Oracle JD Edwards, saving $50K annually. • Optimized supply chain, achieving a 10% reduction in lead times and a 15% decrease in operations cost.

Caguas, Puerto Rico

• Provided comprehensive IT support services to small businesses and individual clients, including troubleshooting hardware and software issues, network setup, and systems maintenance.• Installed, configured, and upgraded operating systems, software applications, and hardware components, ensuring optimal performance and security.• Diagnosed and resolved technical issues, achieving a 95% customer satisfaction rate through effective problem-solving and timely solutions.• Developed and implemented customized IT solutions tailored to clients' specific needs, enhancing their operational efficiency and productivity.• Conducted regular systems backups, data recovery, and virus removal services, safeguarding clients' data integrity and minimizing downtime.• Educated clients on best practices for cybersecurity, helping them to prevent data breaches and unauthorized access.• Set up and maintained wired and wireless networks, ensuring reliable connectivity and secure data transfer for business operations.• Provided remote support via phone and online tools, resolving issues quickly and efficiently for clients with urgent needs.• Managed client relationships by maintaining clear communication, setting expectations, and providing regular updates on project status.• Stayed updated with the latest technology trends and advancements, continuously improving service offering to meet evolving client needs.• Created detailed documentation for IT processes and procedures, enabling clients to understand and manage their systems independently.• Marketed IT services through social media, word of mouth, and local advertising, growing the client base by 15% over a year.• Ensured compliance with data protection regulations and industry standards, maintaining the confidentiality and security client information.

Carolina, Puerto Rico

• Consistently exceeded monthly sales targets by 20% through effective prospecting and relationship-building strategies.• Conducted face-to-face sales presentations with potential customers, demonstrating the features and benefits of DirecTV products and services.• Developed and maintained a strong pipeline of leads through cold calling, networking, and referrals, resulting in a 30% increase in new customers acquisitions.• Negotiated and close sales contracts, ensuring customer satisfaction and long-term loyalty.• Provided exceptional customer service by addressing customer inquiries and resolving issues promptly, leading to a 95% customer retention rate.• Managed time effectively to balance customer appointments, follow-ups, and administrative tasks, achieving optimal productivity.• Collaborated with marketing and promotional teams to develop targeted sales strategies and campaigns, increasing market penetration in assigned territories.• Tracked and reported sales activities and performance metrics using CRM software, contributing to data-driven decision-making and strategy adjustments.• Conducted market research to identify new sales opportunities and stay updated on industry trends and competitor activities.• Participated in regular training sessions and workshops to stay informed about new products offerings and sales techniques.

Technical University Program, Computer Technology/Computer Systems Technology

Coursework: Computing Technologies (Python), Networking and Server Fundamentals (IPV-4, IPV-6 and Cisco), Windows Server Configuration.

Associate In Applied Science, Air Transportation Management

Bachelor Of Business Administration - Bba, Computer Information Systems