Carlos E. Vega Email & Phone Number

DevOps Engineer for the Revenue & Operations improvement division at Kaufman Hall

Charlottesville, Virginia Area

• TwinThread is a cloud platform that transforms industrial operations by leveraging the power of industrial AI and digital twins, offering both SaaS and PaaS solutions.
• Led system reliability initiatives and developed tools to measure uptime, achieving and maintaining a 99.9% SLA.
• Managed the CI/CD processes for the frontend, API, database schema, master data, and background services like the AI modeling engine. Collaborated with test engineers to reduce escaped bugs by 80%.
• Developed a process to capture a snapshot of a template customer and replicate it into a new system. These copies are utilized for daily and release testing, demos, and as starting templates for new customers.

Remote

• Promoted to become the first DevOps Engineer. Led the design and implementation of automation scripts, DevOps processes, and software delivery.
• Developed scripts and pipelines to automate the onboarding process for new SaaS customers, reducing the process from over 20 hours to just 30 minutes.
• Led the implementation of Infrastructure as Code (IaC), achieving SOC 2 compliance and reducing PaaS customer onboarding time from over 35 hours to 4 hours.
• Created a staging environment, enabling the testing of critical infrastructure and increasing developer productivity by 20%.

• Took ownership of the Cloud Infrastructure, Networking, and Monitoring.
• Led the implementation of monitoring and alerting for system performance and failures in critical business operations, resulting in 90% increased reliability.
• Created the first system diagrams and used this knowledge to design the cloud network. Established private communication between services, increasing security by 50%.
• Developed tools that integrate monitors and automate incident response, increasing the reliability of background services by 80%.

Charlottesville, Virginia, United States

• Resolved issues and configured hardware for all six libraries at the University of Virginia.
• Migrated all the hardware of the Edgar Shannon Library's staff to a temporary office space. Integrated over 80 devices to the UVA network in one day.

Miami, FL/Remote

• Played a pivotal role in transforming operations and driving efficiency improvements within a passenger transportation company through strategic initiatives.
• Developed and implemented an automated reservation and driver scheduling system using SQL database and APIs. This system enhanced customer data visualization, management, and storage capabilities, optimizing.
• Led a team in redesigning and modernizing company infrastructure and operations, enabling entry into a more profitable market segment.
• Translated market analysis data into actionable insights, instrumental in shaping the company's operational strategy and business model formulation.
• Negotiated and managed online and local supplier accounts, such as TripAdvisor and Big Bus, improving service integration and operational agility.

Jacksonville, Florida Area

• Collaborated closely with the Industrial Engineering team at Crowley Maritime to enhance mariner data visualization and operational efficiency through innovative Power BI applications.
• Developed a comprehensive Power BI application (web, desktop, and mobile) in collaboration with the Industrial Engineering team. This application significantly improved mariner data visualization for crewing.
• Organized and analyzed data from Crowley's MySQL database using custom queries and leveraging the DAX library. Efficiently managed certifications, replacements, and travel information for Crowley's government fleets.

Gainesville, Florida Area

• Conducted academic research in the Health Systems Engineering Laboratory at UF.
• Published a 10000-word literature review examining non-adherence to medication and suggested possible future studies. Developed the mindset to analyze and solve problems with a multidisciplinary approach.Relevant.

Bachelor Of Science (B.S.), Industrial And Systems Engineering, Alumni

Activities and Societies: I.I.S.E. Courses in Operations Research, Computer Programming, Systems Simulation and Optimization, LEAN.

Engineering Exchange Program, Industrial Engineering And Decision Analytics, Fall 2016

Activities and Societies: Product Development Project, Technology Startup Project Financial Accounting Led a project development team in.

Education record

Activities and Societies: Shadowed various business leaders in the hospitality industry in Miami, FL. Developed relationships with leaders.

High School Diploma

Activities and Societies: DECA