Carlos E. Vega Email & Phone Number

DevOps Engineer for the Revenue & Operations improvement division at Kaufman Hall

Charlottesville, Virginia Area

TwinThread is a cloud platform that transforms industrial operations by leveraging the power of industrial AI and digital twins, offering both SaaS and PaaS solutions.•Led system reliability initiatives and developed tools to measure uptime, achieving and maintaining a 99.9% SLA.•Managed the CI/CD processes for the frontend, API, database schema, master data, and background services like the AI modeling engine. Collaborated with test engineers to reduce escaped bugs by 80%.•Developed a process to capture a snapshot of a template customer and replicate it into a new system. These copies are utilized for daily and release testing, demos, and as starting templates for new customers.

Remote

Promoted to become the first DevOps Engineer. Led the design and implementation of automation scripts, DevOps processes, and software delivery.•Developed scripts and pipelines to automate the onboarding process for new SaaS customers, reducing the process from over 20 hours to just 30 minutes.•Led the implementation of Infrastructure as Code (IaC), achieving SOC 2 compliance and reducing PaaS customer onboarding time from over 35 hours to 4 hours.•Created a staging environment, enabling the testing of critical infrastructure and increasing developer productivity by 20%.

Took ownership of the Cloud Infrastructure, Networking, and Monitoring.• Led the implementation of monitoring and alerting for system performance and failures in critical business operations, resulting in 90% increased reliability.• Created the first system diagrams and used this knowledge to design the cloud network. Established private communication between services, increasing security by 50%.• Developed tools that integrate monitors and automate incident response, increasing the reliability of background services by 80%.

Charlottesville, Virginia, United States

Resolved issues and configured hardware for all six libraries at the University of Virginia.• Migrated all the hardware of the Edgar Shannon Library's staff to a temporary office space. Integrated over 80 devices to the UVA network in one day.

Miami, Fl/Remote

Played a pivotal role in transforming operations and driving efficiency improvements within a passenger transportation company through strategic initiatives.• Developed and implemented an automated reservation and driver scheduling system using SQL database and APIs. This system enhanced customer data visualization, management, and storage capabilities, optimizing operational efficiency.• Led a team in redesigning and modernizing company infrastructure and operations, enabling entry into a more profitable market segment.• Translated market analysis data into actionable insights, instrumental in shaping the company's operational strategy and business model formulation.• Negotiated and managed online and local supplier accounts, such as TripAdvisor and Big Bus, improving service integration and operational agility.

Jacksonville, Florida Area

Collaborated closely with the Industrial Engineering team at Crowley Maritime to enhance mariner data visualization and operational efficiency through innovative Power BI applications.• Developed a comprehensive Power BI application (web, desktop, and mobile) in collaboration with the Industrial Engineering team. This application significantly improved mariner data visualization for crewing coordinators, enhancing decision-making and operational planning.• Organized and analyzed data from Crowley's MySQL database using custom queries and leveraging the DAX library. Efficiently managed certifications, replacements, and travel information for Crowley's government fleets consisting of 5 fleets and 20 ships.

Gainesville, Florida Area

Conducted academic research in the Health Systems Engineering Laboratory at UF.• Published a 10000-word literature review examining non-adherence to medication and suggested possible future studies. Developed the mindset to analyze and solve problems with a multidisciplinary approach.Relevant Publications:Prakash, A. M., Vega, C., Diaby, V., & Zhong, X. (2021). Multidisciplinary efforts in combating nonadherence to medication and health care interventions: Opportunities and challenges for operations researchers. IISE Transactions on Healthcare Systems Engineering, 11(3), 255–270. https://doi.org/10.1080/24725579.2021.1953639

Bachelor Of Science (B.S.), Industrial And Systems Engineering, Alumni

Activities and Societies: I.I.S.E. Courses in Operations Research, Computer Programming, Systems Simulation and Optimization, LEAN.

Engineering Exchange Program, Industrial Engineering And Decision Analytics, Fall 2016

Activities and Societies: Product Development Project, Technology Startup Project Financial Accounting Led a project development team.

Education record

Activities and Societies: Shadowed various business leaders in the hospitality industry in Miami, FL. Developed relationships with leaders.

High School Diploma

Activities and Societies: DECA