Carlos Eduardo Japiassu Email and Phone Number
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Carlos Eduardo Japiassu personal email
Professional with over 20 years of experience in information technology area. Experience as Director of Services, Executive Manager of Delivery (Delivery Manager), Manager of Services and Projects, expertise in managing large teams (over 400 employees throughout Brazil). Strong experience in Corporate Governance, Administration, Strategic Planning, Financial Management, Leadership and Team Development, Process Automation (RPA-Robotic Process Automation) and Digital Transformation.For the last 5 years, has served as Director of Services, focusing on expanding and delivering Application Management Services (AMS), Service Desk, Field Services and Asset Management (ITIS), Business Process Outsourcing Business (BPO) and Infrastructure as Services (IaaS-Mooving SAP On Azure).Main results obtained in recent years:- Achievement of service unit billing goals (R $ 80MM per year) and profitability in the last 5 years in a row;- Average 10% growth in revenues and 32% increase in profitability;- Founded a Global Delivery Center in the Northeast, which was awarded for 3 consecutive years among the Best Companies to Work for in Ceará by the Great Place to Work (GPTW);- Creation and structuring of Infrastructure Management (ITIS) services, focusing on Service Desk, Field Services, Asset Management and Mooving SAP on Azure projects, generating new business, recurring and profitable revenue;- Head of ISO / IEC 20000-1: 2011 certification project, for Application Support and Maintenance (AMS) units. Actively participated in the implementation of ISO / IEC 27001, quality standard to ensure Information Security and Business Continuity.Specific Skills / Knowledge:- ITIL Foundation Certified, action as Scrum Master with extensive experience in techniques, good management practices and continuous improvement such as Six Sigma, CMMI-DEV L3, ISO / IEC 9001: 2008, ISO / IEC 20000-1: 2011, ISO / IEC 27001;- Project Manager (PMBOK® best practices) , Software Maintenance Contracts and Service Manager (ITIL and COBIT);- Agile Methodology (Lean, SCRUM® Process, Kanban, DevOps, Run Lean, SAFe, Systems Thinking);Solution Design (Pre-Sales);- Graduated as a Professional Life Coach, with international certification recognized by the International Association of Coaching (IAC);- Specialties: Retail, Insurance, Financial Institutions, Industry, Aviation, Construction, Services, Consulting, ECM, Microsoft Project, LGPD, UX / UI, Digital Marketing, Digital Culture, Innovation, Digital Transformation.With availability for travel and base change.
Seja Alta Performance
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Diretor ExecutivoSeja Alta Performance Mar 2021 - PresentFortaleza, Ceará, BrasilEstruturei uma Holding Empresarial para administração de 4 novas empresas de serviços com foco em Gestão Financeira (BPO e Assessoria), Recrutamento e Seleção, Marketing Digital e Imersões Internacionais, implantei um CSC Centro de Serviços Compartilhados para entrega de serviços de Vendas, RH, DP, Compras, Financeiro, Facilities TI e Infraestrutura para os novos negócios,como principais resultados destaco o faturamento consolidado dos novos negócios de R$ 3.2MM (1º ano), R$ 5.6 MM (2º… Show more Estruturei uma Holding Empresarial para administração de 4 novas empresas de serviços com foco em Gestão Financeira (BPO e Assessoria), Recrutamento e Seleção, Marketing Digital e Imersões Internacionais, implantei um CSC Centro de Serviços Compartilhados para entrega de serviços de Vendas, RH, DP, Compras, Financeiro, Facilities TI e Infraestrutura para os novos negócios,como principais resultados destaco o faturamento consolidado dos novos negócios de R$ 3.2MM (1º ano), R$ 5.6 MM (2º ano), crescimento de 72%, com margem de lucro de 20%, gestão de 90 colaboradores, obtivemos o reconhecimento do GPTW por 2 anos consecutivos como Melhores Empresas para Trabalhar (7ª e 5ª melhor empresa para se trabalhar do Ceará, no 1º e 2º anos respectivamente, e 67 ª do Brasil no segmento). Show less
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It DirectorBci Consulting Brasil Aug 2020 - Feb 2021São Paulo E Região, BrasilAtuei na reestruturação do modelo operacional de serviços de AMS (Application Management Services) e também do processo de atendimento aos contratos SAP Enterprise Support, com a implementação de governança do Centro de Competência de Suporte e Inovação da BCI Consulting com equipes dedicadas e compartilhadas, monitoração dos SLAs performance dos contratos, fluxos de atendimento, gestão de rotina, Projetos de Melhorias e de preparação de Infraestrutura SAP S/ 4 HANA, através de um modelo de… Show more Atuei na reestruturação do modelo operacional de serviços de AMS (Application Management Services) e também do processo de atendimento aos contratos SAP Enterprise Support, com a implementação de governança do Centro de Competência de Suporte e Inovação da BCI Consulting com equipes dedicadas e compartilhadas, monitoração dos SLAs performance dos contratos, fluxos de atendimento, gestão de rotina, Projetos de Melhorias e de preparação de Infraestrutura SAP S/ 4 HANA, através de um modelo de governança e gestão e políticas de operação. Show less -
Director Of OperationsSofttek Nov 2014 - Dec 2019Fortaleza E Região, BrasilWorked in the expansion of the company, founding a Global Delivery Center in the Northeast. Directly responsible for over 400 employees throughout Brazil, responsible for Application Management Services (AMS), Business Process Outsourcing (BPO) and ITIS services, focusing on Service Desk, Field Services, Asset Management and Cloud Infrastructure Microsoft SAP (Azure). Main results: having achieved an average growth of 10% per year in service revenues, with gross margin of 35%, accounting for… Show more Worked in the expansion of the company, founding a Global Delivery Center in the Northeast. Directly responsible for over 400 employees throughout Brazil, responsible for Application Management Services (AMS), Business Process Outsourcing (BPO) and ITIS services, focusing on Service Desk, Field Services, Asset Management and Cloud Infrastructure Microsoft SAP (Azure). Main results: having achieved an average growth of 10% per year in service revenues, with gross margin of 35%, accounting for 65% of the entire operation in Brazil. In addition, also responsible for ISO 20000-1 certification, the leadership and people management model led to recognition for 3 consecutive years by GPTW-CE. Show less -
Solution ManagerSofttek Sep 2013 - Oct 2014São Paulo E Região, BrasilResponsible for defining the business strategy for selling Application Support and Maintenance Services (AMS-Application Manager Services) for service contracts with dedicated staff or SAP® shared services, tailoring the operation to the need for each new opportunity. During this period, it accumulated a total of R$ 55m in service sales with recurring revenues over the project life cycle (3 to 5 years).
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Delivery ManagerSofttek Apr 2012 - Aug 2013São Paulo E Região, BrasilTook over the entire Application Support and Maintenance (AMS-Application Management Services) operation for SAP® and Non-SAP® applications with dedicated teams served eight major companies in Brazil, highlighting Ambev, Lojas Renner, Gafisa, Funcef, Centauro, Gol Linhas Aéreas, Walmart and GE Aviation, with second and third tier application specialist service teams, leading approximately 200 employees in Brazil, serving more than 200,000 tickets and service requests annually, revenues of R$… Show more Took over the entire Application Support and Maintenance (AMS-Application Management Services) operation for SAP® and Non-SAP® applications with dedicated teams served eight major companies in Brazil, highlighting Ambev, Lojas Renner, Gafisa, Funcef, Centauro, Gol Linhas Aéreas, Walmart and GE Aviation, with second and third tier application specialist service teams, leading approximately 200 employees in Brazil, serving more than 200,000 tickets and service requests annually, revenues of R$ 30M / year, average profitability of 30%. Show less
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Account Delivery ManagerSofttek Aug 2010 - Mar 2012São Paulo E Região, BrasilResponsible for the operational administration of the Ambev client services contract, responsible for System Support and Maintenance (AMS) projects, Rollout Projects, Improvements and New Business in SAP®, managing a team of more than 60 employees. The main results include the 120% increase in project and service billing volume, contract profitability recovery, 99.65% service level assurance for SAP® applications, on-time delivery, lower level of rework, winning the award for Best Service… Show more Responsible for the operational administration of the Ambev client services contract, responsible for System Support and Maintenance (AMS) projects, Rollout Projects, Improvements and New Business in SAP®, managing a team of more than 60 employees. The main results include the 120% increase in project and service billing volume, contract profitability recovery, 99.65% service level assurance for SAP® applications, on-time delivery, lower level of rework, winning the award for Best Service Provider of Plano Verão, as well as obtaining a vice championship. Show less
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Operational LeaderSofttek Dec 2008 - Jul 2010São Paulo E Região, BrasilManaged the operation of the Java and .Net Project and Software Factory, leading 41 employees in several simultaneous projects, with average gross margin of 37% in development projects, with revenues of approximately R $ 4M per year. It leveraged 46% of the area's financial results in the first quarter 2010 compared to the same period last year, with a 41% reduction in operating costs through improved productivity. Among the main results is the resumption of structured growth of the Project and… Show more Managed the operation of the Java and .Net Project and Software Factory, leading 41 employees in several simultaneous projects, with average gross margin of 37% in development projects, with revenues of approximately R $ 4M per year. It leveraged 46% of the area's financial results in the first quarter 2010 compared to the same period last year, with a 41% reduction in operating costs through improved productivity. Among the main results is the resumption of structured growth of the Project and Software Factory after the American financial crisis in 2008, which triggered a global crisis. Show less
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Project ManagerSofttek Dec 2007 - Dec 2008São Paulo E Região, BrasilI worked in the management of large software development projects using the Java and C # .Net languages for Grupo Votorantim, Rede Globo, GE Capital Bank and Areva clients, delivering systems for Investment and Business Appraisal, System for Administration and Management of Artistic Resources. , Integrated Credit and Collection Recovery System, System for Calculation and Admission of Proposals, projects that totaled more than 80,000 hours of development using the most diverse technologies… Show more I worked in the management of large software development projects using the Java and C # .Net languages for Grupo Votorantim, Rede Globo, GE Capital Bank and Areva clients, delivering systems for Investment and Business Appraisal, System for Administration and Management of Artistic Resources. , Integrated Credit and Collection Recovery System, System for Calculation and Admission of Proposals, projects that totaled more than 80,000 hours of development using the most diverse technologies, interfaces with enterprise management systems (ERP), managing multidisciplinary teams, through the best PMBOK® project management practices, Earned Value Analysis (EVA), Microsoft Project, Function Point Analysis (FPA) and remote management of Software Factory. Show less
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Project CoordinatorPolitec Feb 2005 - Dec 2007São Paulo E Região, BrasilHired as Senior Systems Analyst to develop a team specializing in Lotus Notes, after eight months was promoted to work as Project Coordinator of the CSS-System Support Center and Project Factory. During this professional journey defined and executed the process of transition from Metlife's legacy systems to factory environment (the 5th largest non-bank-linked individual and group life insurer in the domestic market), resulting in a 45% reduction in the operating cost of System maintenance… Show more Hired as Senior Systems Analyst to develop a team specializing in Lotus Notes, after eight months was promoted to work as Project Coordinator of the CSS-System Support Center and Project Factory. During this professional journey defined and executed the process of transition from Metlife's legacy systems to factory environment (the 5th largest non-bank-linked individual and group life insurer in the domestic market), resulting in a 45% reduction in the operating cost of System maintenance, eliminated 100% of the backlog of demands for 23 legacy systems, improved customer satisfaction due to high staff performance after the establishment of SLA's. Responsible for the financial management of contracts, staff hiring, performance control of employees. Worked in the preparation of proposals / technical evaluations for public and private projects, leveraging the percentage of the company's participation as a finalist in major projects. Worked in the redesign of the legacy systems support processes, developing a Sustainability Model structured by specific disciplines and knowledge areas, and prepared the unit for ISO / IEC 14.764 and ISO / IEC 20.000-1 certification. He coordinated the development of the Santander Billing System, AGF Seguros Insurance Relationship and Relationship Management System, in high and low platform, using the main market programming languages, such as LOTUSSCRIPT (Lotus Notes), JAVASCRIPT, HTML, Visual Basic 5, ASP, .Net, Java, PL / SQL, Cobol, CICS, as well as Oracle, SQL / Server, and DB2 databases. Show less -
Lotus Notes ConsultantYkp Nov 1999 - Dec 2004São Paulo E Região, BrasilAdmitted as an Intern in a selection process with more than 1,400 candidates for 120 vacancies. After six months was hired as a programmer analyst, providing consulting services to several consulting corporate clients, being responsible for the development, implementation of systems and data collection. He then worked as a consultant developing collaborative solutions, workflow, security and access control for web and client-server environment and interfaces with high and low platform systems… Show more Admitted as an Intern in a selection process with more than 1,400 candidates for 120 vacancies. After six months was hired as a programmer analyst, providing consulting services to several consulting corporate clients, being responsible for the development, implementation of systems and data collection. He then worked as a consultant developing collaborative solutions, workflow, security and access control for web and client-server environment and interfaces with high and low platform systems. Performed support and training for users, maintenance of legacy systems. Managed maintenance processes and third party allocation, payment control system for external suppliers, being directly responsible for the maintenance of approximately 32 Avon Cosméticos do Brasil systems. It used major industry standard languages such as LOTUSSCRIPT (Lotus Notes), JAVASCRIPT, HTML, Visual Basic 5, PL / SQL, Oracle, SQL / Server. Show less
Carlos Eduardo Japiassu Skills
Carlos Eduardo Japiassu Education Details
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Bachelor Degree In Computer Science
Frequently Asked Questions about Carlos Eduardo Japiassu
What company does Carlos Eduardo Japiassu work for?
Carlos Eduardo Japiassu works for Seja Alta Performance
What is Carlos Eduardo Japiassu's role at the current company?
Carlos Eduardo Japiassu's current role is Director | Delivery Manager | Manager | Helping Companies into Digital Transformation Journey.
What is Carlos Eduardo Japiassu's email address?
Carlos Eduardo Japiassu's email address is ca****@****tek.com
What schools did Carlos Eduardo Japiassu attend?
Carlos Eduardo Japiassu attended Fiap, Universidade Cruzeiro Do Sul.
What skills is Carlos Eduardo Japiassu known for?
Carlos Eduardo Japiassu has skills like Pmi, Itil, Pmbok, Pmp, Pmo, Cobit, Uml, Cmmi, Scrum, Sap Erp, Management, Sap.
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Carlos Eduardo Japiassu
São Paulo, Sp1sao.politec.com.br -
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