Carlos Eduardo Pereira Garcia Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

I worked as IT Service Manager (Azure and IBM Cloud), with the responsibility of leveraging the Brazil service strategy with the possibility of expansion to Latin America.During this period I had the opportunity to conduct the process of hiring the teams of the teams of Azure and IBM Cloud, bringing professionals aligned with the company's culture, and with experience in managing cloud service delivery.I worked directly with the sales and pre-sales team in defining the… Show more I worked as IT Service Manager (Azure and IBM Cloud), with the responsibility of leveraging the Brazil service strategy with the possibility of expansion to Latin America.During this period I had the opportunity to conduct the process of hiring the teams of the teams of Azure and IBM Cloud, bringing professionals aligned with the company's culture, and with experience in managing cloud service delivery.I worked directly with the sales and pre-sales team in defining the Go-To-Market strategy in the area, bringing my customer focus experience to build solutions adherent to the cloud market.During this journey I worked with the Legal, HR and Financial teams to enable an umbrella service contract to expand the possibilities of strategy partnerships with other service consultants, thus creating an environment of exchange and evolution of service strategies, this strategy conducted For me in less than 8 months of operation I had positive profit margins.After consolidating the strategy of partnerships for delivery of cloud services in Azure and IBM Cloud, I was invited to assume the AWS strategy with science and data engineering, infracloud and development and modernization of applications. I worked directly on consolidating the treadmills of the teams to improve project delivery indicators, adjust the margin and financial health of the projects, as well as help in planning and conducting the strategic service plan. Show less

São Paulo, Brazil

I was given the opportunity and challenge of working on a project with global visibility that was the largest internalization and operationalization of services project that Brazil was participating in, which was to bring all of Chile's banking operations into the Brazilian structure.I acted as a facilitator in the service strategy between Brazil and Chile, understanding Chile's business demands, interacting with the Brazilian team, assisting in prioritization, and ensuring that all… Show more I was given the opportunity and challenge of working on a project with global visibility that was the largest internalization and operationalization of services project that Brazil was participating in, which was to bring all of Chile's banking operations into the Brazilian structure.I acted as a facilitator in the service strategy between Brazil and Chile, understanding Chile's business demands, interacting with the Brazilian team, assisting in prioritization, and ensuring that all changes and shifts occurred on the dates and windows previously agreed upon.I was responsible for reviewing and presenting a management view of the services provided through reports (service levels, open tickets, cloud consumption, etc.);I had the opportunity to greatly develop my negotiation, conflict resolution, and performance skills with a focus on customer success, since it was something new for both countries. I participated in writing and reviewing change processes between the countries and reviews of the monitoring strategy. Show less

São Paulo, Brazil

In this role, my main challenges were to maintain the performance of TOTVS's private cloud base infrastructure, supporting the environment's rapid growth rate, which doubled its computing capacity consecutively in the first two years.During this period, the Virtualization team was undergoing restructuring, with professionals who were technical and behavioral references for the others leaving the market on a voluntary basis. This meant that I had to work closely with the management in… Show more In this role, my main challenges were to maintain the performance of TOTVS's private cloud base infrastructure, supporting the environment's rapid growth rate, which doubled its computing capacity consecutively in the first two years.During this period, the Virtualization team was undergoing restructuring, with professionals who were technical and behavioral references for the others leaving the market on a voluntary basis. This meant that I had to work closely with the management in coordinating activities, prioritizing critical demands, and working with management to defend and acquire computing components to continue supporting the company's growth rate.I worked directly on the modernization of Netapp (OCUM) and CISCO metric collection solutions, exporting data from Netapp and CISCO collectors to create dashboards that I developed in Zabbix, providing greater visibility of the growth curves of these environments. This information was the basis for decision-making on new acquisitions and support in creating and defending the area's annual budget.I had the opportunity to conduct a tuning of VMware's vRealize Operations Manager solution, together with VMware's own engineers, so that the alerts clearly reflected the company's business rules for alerts, cost reduction suggestions and customized reports for the other business areas that were my internal customers. This allowed me to provide greater transparency of the service provided, facilitating troubleshoots and supporting the ROI of the acquired tool. Show less

São Paulo, Brazil

I was given the challenge of coordinating the OS, Backup, Storage and DevOps teams, with the goal of making performance analyses more agile, creating automated solutions for responding to events and deployments;I worked on coordinating the actions to improve Internal Cloud monitoring, bringing greater visibility of alerts and potential performance issues to the business teams that worked with end customers, promoting transparency in the service provided;I worked with the team on… Show more I was given the challenge of coordinating the OS, Backup, Storage and DevOps teams, with the goal of making performance analyses more agile, creating automated solutions for responding to events and deployments;I worked on coordinating the actions to improve Internal Cloud monitoring, bringing greater visibility of alerts and potential performance issues to the business teams that worked with end customers, promoting transparency in the service provided;I worked with the team on documentation and knowledge transfer actions between the infrastructure teams (Platform Support and Projects) to mitigate information loss, contributing to meeting demands within the SLAs agreed with the business teams;I had the opportunity to work closely with the Information Security team, supporting my team in several security assessments, audits for ISO standards and threat mitigation;I was responsible for leading the creation, defense and execution of the budget plan for the teams under my management for 3 years;During this period, I led the team in several negotiations to acquire software and hardware licenses and provided support in the equipment repurchase process;During this period, I worked directly with the teams to ensure the company's good performance in external audits, guiding the documentation to be updated, archived, new procedures and data security controls, as well as passing on knowledge to all those who were not familiar with how an external process audit takes place.I worked constantly with the team to deliver environments with performance, agility and security for internal and external customers (a park with more than 25k physical and virtual servers); Show less

São Paulo, Brazil

I was given the challenge of leading the Operating Systems team, made up of 11 analysts (Seniors, Mid-level and Juniors), who work on the company's Windows and Linux platforms, managing around 21k physical and virtual servers.The biggest challenge for this team was to create synergy between the product platform teams and the infrastructure team, enabling fast and assertive service to the end customer for performance issues, bugs in applications developed by the company and support in… Show more I was given the challenge of leading the Operating Systems team, made up of 11 analysts (Seniors, Mid-level and Juniors), who work on the company's Windows and Linux platforms, managing around 21k physical and virtual servers.The biggest challenge for this team was to create synergy between the product platform teams and the infrastructure team, enabling fast and assertive service to the end customer for performance issues, bugs in applications developed by the company and support in best practices for IT architecture.With my work, we were able to unify the team that previously worked in a decentralized manner with analysts working directly in the product squads.We were able to unify the service queues, redefine the service SLAs, and have the possibility of creating greater synergy with the infrastructure teams.This unification was essential for us to achieve the goal of being a single, standardized team focused on solving problems with TOTVS products. Show less

São Paulo, Brazil

I was given the challenge of being the technical reference for the Totvs Data Storage team, working with the Cloud Infrastructure team, planning and implementing improvements in environments with EMC (Unity, XtremeIO), IBM, NetApp (FAS and AFF) Storages and SAN network infrastructure (CISCO).Due to the work carried out with the Data Storage team, in addition to the synergy with the Backup team, I had the opportunity to actively participate in the project to implement a new backup tool… Show more I was given the challenge of being the technical reference for the Totvs Data Storage team, working with the Cloud Infrastructure team, planning and implementing improvements in environments with EMC (Unity, XtremeIO), IBM, NetApp (FAS and AFF) Storages and SAN network infrastructure (CISCO).Due to the work carried out with the Data Storage team, in addition to the synergy with the Backup team, I had the opportunity to actively participate in the project to implement a new backup tool called Rubrik. I participated in the review of backup rules and policies for all environments, and in monitoring and measuring the performance of the environments during backup times.I had the opportunity to actively participate in improving the monitoring and management of Storage capacity with Zabbix, Grafana, and OnCommand Unified Manager. We were able to update all legacy tools, keeping them all within the manufacturer's support matrix, as well as activating new features and data collection counters that helped to make a leap in quality and analysis in capacity reports.I was able to contribute to the creation of customized scripts using the manufacturers' documentation (Netapp and Cisco) to automate the collection and sending of reports on the operational sanitization activities of Storages and SAN Network. Show less

Goiânia, Brazil

Worked with a multidisciplinary IT Infrastructure team with over 11 employees, comprising 8 Seniors, 2 Juniors and 1 Coordinator, technical leader of the Datacenter/Operating Systems team;Played a key role in providing information to the Infrastructure Coordination and Management on best practices for technologies applied to the environment, supporting calculations of growth forecasts for environments to prepare Infrastructure budgets;Supported the development and training of an… Show more Worked with a multidisciplinary IT Infrastructure team with over 11 employees, comprising 8 Seniors, 2 Juniors and 1 Coordinator, technical leader of the Datacenter/Operating Systems team;Played a key role in providing information to the Infrastructure Coordination and Management on best practices for technologies applied to the environment, supporting calculations of growth forecasts for environments to prepare Infrastructure budgets;Supported the development and training of an internal team with formal training and monitoring of delivery demands and guidance on best architectural practices;Responsible for planning, implementing and managing virtual environments (VMWare);Responsible for planning, implementing and managing data storage environments in CX, VNX and Compellent Storages (EMC/DELL) and SAN Network (Cisco and Brocade);Administration, troubleshooting, and performance adjustments in Windows Server (2003, 2008 R2, 2012 R2, and 2016) and Linux (Debian, Red Hat, and CentOS) environments;Responsible for keeping the documentation of processes and topologies of VMWare, Storage, SAN Network, RecoverPoint, Active Directory DS, and Microsoft Certification Unit environments up to date;Responsible for implementing improvements in monitoring, performance reporting, and vegetative growth trends of VMware, Storage, and SAN Network (Cisco and Brocade) environments;Maintainer of the Disaster Recover plan for the company's VMware and Storage environments;I had the opportunity to contribute to several studies and feasibility analyses of tools such as VMware's vRealize, vSON, ViPR S.R.M, Enterprise Vault for File Server, vPlex, Data Domain, and Hyper-V; Show less

Goiânia E Região, Brasil

Administração da solução Backup Exec 11D em ambiente contendo SQL Server, Exchange, Oracle, VMware, Windows, Linux, Sharepoint e Active Directory;

Pós-Graduação Em Gerenciamento De Projetos, Project Management

MBA Executivo de Gerenciamento de Projetos visa à formação e ao desenvolvimento de quadros gerenciais para empresas privadas ou setores.

Master Of Business Administration - Mba, Data Processing And Data Processing Technology/Technician

Bacharelado Em Sistemas Informação, Lingua Estrangeira, Tecnologias, Sistemas Operacionais, Redes, Segurança Da Informação.

O curso de bacharelado em Sistemas de Informação oferece uma sólida formação profissional em análise e programação para o desenvolvimento.

Bacharelado Em Sistemas De Informação, Information Technology