Carlos Gutierrez Email & Phone Number

Franklin, Tennessee, United States

Franklin, Tennessee

Franklin, Tennessee

- Performed all critical and system review on backlog of new loans dating back to March 2020- Managed file vault and reorganized document storage to improve request turnaround to 48 hours- Implemented process improvements to improve loan imaging to new service level

Monroe, Louisiana

Image Operations Support- Coordinated with developers to create, modify, and test reports with Jira- Assembled and executed queries and reports with Excel and TOAD- Compiled vendor indexing data for weekly international telephonic meetings- Generated, analyzed, and input data for Image Services’ monthly business review- Calculated optimal service level metrics and key performance indicator numbers daily on dashboard for management- Liaison between users and technicians for system and reporting issues- Educated staff on process enhancements and application usage

Monroe, Louisiana

Image Services Escalations- Generated and maintained reporting for various departments in Image Services- Streamlined daily workflows for improvements and tracked changes for management- Partnered with multiple departments to successfully carry out escalated requests- Reconciled critical trailing documents to resolve exceptions- Performed audits on processor workflows

Monroe, Louisiana

Shipping & Receiving- Assisted supervisor with research for misplaced loan packages- Sorted packages from mail codes- Distributed packages to various departments- Maintained inventory for printer and shipping supplies

Monroe, Louisiana

File Intake - Retail- Ensured goals and quality levels were met- Processed and confirmed content of daily loan closing packages- Reconciled daily file volume to shipping manifests- Prepped and staged files for delivery to other departments and sites