Carlos German Email & Phone Number

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

In my current capacity as an IT Desktop Support Engineer, I oversee the complete technology department at the Dominican Republic headquarters. Providing comprehensive support to approximately 50 local employees and extending assistance to remote users outside the country, I ensure seamless operations of platforms, conduct preventive maintenance, and actively contribute solutions to improve the company's technological infrastructure.Key Responsibilities: Managing the technological infrastructure for the Dominican Republic headquarters, offering on-site support to around 50 employees and remote assistance to colleagues located abroad, ensuring smooth platform functionality. Proactively executing preventive maintenance to guarantee optimal platform performance and identifying opportunities for enhancement within the company. Handling the procurement and setup of IT-related equipment, configuring laptops, smartphones, iPads, and ensuring their functionality aligns with company requirements. Providing off-site event support, establishing successful remote connections to other countries as needed, ensuring smooth operations during such events.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

In my role as an IT Helpdesk Technician at a travel agency with approximately 60 employees, I provided comprehensive local support, addressing system, application, and platform-related issues. My responsibilities extended to overseeing the seamless functioning of the data center, ensuring optimal performance through regular maintenance for local applications, databases, and other critical systems. I actively contributed to optimizing operational procedures, effecting positive changes to enhance overall company efficiency.Key Responsibilities: Delivered on-site technical support to a team of 60 employees, resolving operating system, application, and platform issues promptly and efficiently. Managed the upkeep and maintenance of the data center, ensuring its smooth operation and conducting regular maintenance for local applications and databases to guarantee optimal performance. Implemented effective procedural enhancements, contributing to significant improvements in company processes, resulting in enhanced operational efficiency. Collaborated with cross-functional teams to streamline IT processes, ensuring the seamless integration of new technologies and solutions for the travel agency.

Dominican Republic

As an IT Support Specialist for a university based in Miami, I provided remote technical assistance, managing incoming calls and emails from users. My responsibilities included facilitating remote connections to diagnose and resolve user issues effectively. Additionally, I undertook the optimization of university procedures while adhering to established protocols, such as using a ticketing system to ensure timely responses in line with Service Level Agreements (SLA) and other relevant metrics. By leveraging my expertise, I contributed to enhancing operational efficiency and user satisfaction.Key Responsibilities: Provided remote technical support to university staff and students, addressing their inquiries and troubleshooting issues promptly. Conducted remote diagnostics and implemented solutions, ensuring seamless functionality of systems and applications. Optimized operational workflows within the university by suggesting and implementing improvements, resulting in increased efficiency. Managed a ticketing system to prioritize and resolve technical issues in adherence to SLAs and predefined metrics, ensuring swift resolution of user concerns.

Dominican Republic

Discovery Agent:Handling and classifying radio / TV advertisementIT Support Backup:Making sure every computer was working properly. Solving any IT issue that may occur on site.

Dominican Republic