Carlos Gomez Email and Phone Number

Generación de Visualización a Head ComercialAnálisis de datos para el equipo Comercial (Sales, After Sales, New Verticals & Ads)Creación de Dashboards para seguimiento de KPI'sGeneración de evaluación para Account Managers

Desarrollo de estrategias Macro a nivel pais, enfocadas en mejorar tiempos de entrega, la experiencia del Usuario, Socio Comercial y Motorista.

Analista Operaciones: Identificar patrones de comportamiento en el pipeline de las ordenes e implementar procesos de mejora. Entendimiento del proceso interno operativo de marcas internacionales con el objetivo de generar planes de mejora en tiempos. Enfoque en User Experience.Analista Comercial: Generar Dashboard de visualización para el equipo comercial y Head Level. Mejora del proceso de pago de comisiones de 8horas a 1.5h. Identificación de mejoras en aplicables que trajeron más revenue a la compañía y generar el proceso de como medir uno de los KPI's de Revenue de la compañía.

Brindar al Partner (Socio Comercial) la capacitación necesaria para empezar a trabajar con el servicio de PeYa. A su vez, configuración del POS y proceso de refurbished.

Monitoreo constante de las ordenes en el pipeline, y generar solución para aquellas ordenes que no estaban siendo completadas de manera eficiente.

Pre apertura, logística y coordinación de Proveedores, contratación y manejo de personal, logro de alianzas estratégicas y capitalización del negocio.

Contacting the possible customers on daily basis, to set up appointments and closing deals. Having a professional tone of voice and knowledge of the language, since the calls are done with CEO and Upper Management.

The main task within the position was the development and performance of the sales team, consisting of 12 people. Within this process, it was basically, the studying the current situation of the sales representative and how much this agent can be develop. After setting a real goal, based on the current performance and opportunities areas. The plan was creating a plan together to achieve it, with weekly tracking. However, it does not stop there, since the operation is constituted by 56 representatives (Customer Service and Sales). In spite of being the Sales Operations Supervisor, I had to give feedback and assistance to the agents of the customer service department, handling escalated situations, tracking the volume of calls and contacting the client directly to expose issues that we weren´t able to fix with the tools at hand.

I taked care of every inconvenient that may present any domestic package within the U.S, also providing additional information request by the customer. As well, within the Energy Business, including Gas and Electricity in the states of Georgia (Gas) and Texas (Electricity). Highlighting that every call was in english.

While I was on charge of the gallery, the work was based on, keeping inventory stocked with the assortment of products with higher turnover. Attend customers and take every opportunity to make sales. Periodically make inventory of certain items of interest to the shop.

While I was on charge of the department of agents & VIP, I provided a personalized service to the Agents (Promoters) and VIP clients of the company, plus, develop outreach programs for new players and VIP guests, as well as handle the promotional side of the business to increase the production, both within my department as a macro level. Finally making a monthly evaluations of the results of each promotion, to get a view on the individual production of each agent and VIP customer to develop a promotion or incentive program that would increase the production of the subject with reference to the previous month.

As a supervisor on the customer service department, I was in charge of supervising the work of the staff that was integrated by 6 agents, likewise attend and solve higher –level system or customer problems to which the agents do not have access, finally make monthly performance assessments and run them through the manager.

In the time that I was working in the customer service department, I took care of listening, address and solve all the problems that customers or users may had, whether they be technical or support level. Plus, escalated to the supervisor cases or problems that escaped from my access to the system.