I have led and participated in IT consulting projects, primarily serving clients in the retail, investment and nonprofit sectors.Assessment and Improvement of IT Areas: Enhanced management and operational processes, people, and technology using the long with best practices from IT Management frameworks such as COBIT and ITIL. Design and Evaluation of Technical and Economic Proposals: Crafted and assessed proposals for large-scale IT projects, focusing on both technical feasibility and economic viability.Evaluation and Design of IT Strategic Plans and Budgets: Developed comprehensive IT strategic plans and budgets CAPEX & OPEX aligned with organizational goals.Design and Deployment of IT Governance Models: Established robust IT governance frameworks to ensure alignment between IT initiatives and business objectives.Streamlining IT Operations: Evaluated and prioritized the IT project portfolio to maximize value and resource efficiency.Committee Participation: Actively contributed to various committees focused on IT strategy, digital transformation, and technology governance, collaborating with cross-functional teams to drive innovative solutions and ensure stakeholder alignment.

Strategic Leadership: Drive the innovation agenda, identifying and prioritizing technology initiatives that enhance customer experience and operational efficiency.Cross-Functional Collaboration: Lead cross-functional teams to develop and implement innovative solutions, including last mile service, mobile applications, and data-driven customer engagement strategies including AI initiatives.Digital Transformation: Champion digital transformation efforts, integrating advanced analytics and AI to optimize inventory management and personalize customer interactions.Stakeholder Engagement: Collaborate with senior leadership and external partners to align technology strategies with business goals and market trends, fostering a culture of innovation throughout the organization.Performance Metrics: Establish key performance indicators (KPIs) to measure the impact of projects on business performance, driving continuous improvement.

Team Leadership: Managed a diverse team of IT professionals, fostering a collaborative and high-performance culture focused on delivering exceptional technology support.IT Strategy Development: Developed and executed the IT strategic plan, aligning technology investments with the pharmacy’s business objectives to enhance service delivery.Project Management: Led major IT projects, including system implementations, upgrades, and integrations, ensuring projects were completed on time and within budget.IT Governance: Established and enforced IT governance frameworks that improved project prioritization, resource allocation, and risk management.Customer Experience Enhancement: Implemented customer-facing technologies, such as online store and loyalty programs, resulting in a significant increase in customer satisfaction and retention.

Operational Oversight: Managed daily IT operations, ensuring the reliability and performance of technology systems supporting pharmacy operations.Infrastructure Development: Designed and maintained the IT infrastructure, overseeing system upgrades and ensuring compliance with industry standards and regulations.Technical Support: Provided technical support and training to pharmacy staff, improving their efficiency and ability to utilize technology effectively.Process Improvement: Identified opportunities for process improvement through technology, implementing solutions that reduced operational costs and increased productivity.Vendor Management: Managed relationships with technology vendors and service providers, negotiating contracts and ensuring the delivery of high-quality services.