Community & Customer Relations ManagerServe a diverse portfolio of clients, including major companies, by providing guidance on Fastco’s Business Process Outsourcing services, such as contact center operations, collections, and asset transportation.Drive sales initiatives and generate revenue through effective communication and relationship management.Collect payments from customers and report profits to commercial management, ensuring accurate financial tracking.Manage post-sales customer service, addressing requirements and resolving complaints to enhance customer satisfaction and loyalty.Collaborate with cross-functional teams to optimize service delivery and improve client experiences.Lead the marketing project of the company and its founder; Mr. Hernan Leal (branding and personal branding).

Provide interpretation services for phone and video calls for key clients in the travel and holiday sector, assisting with hotel reservations, restaurant bookings, travel packages, and more.Facilitate effective communication between clients and service providers to enhance customer satisfaction.

Assisted hundreds of customers in-person at physical stores, offering guidance on nutrition options, accessories, and solutions for their pets.Developed and nurtured relationships with key representatives of international brands through face-to-face meetings, fostering commercial partnerships.Resolved customer complaints, suggestions, and requests both in-person and digitally, ensuring high levels of customer satisfaction.Implemented feedback systems to improve service quality and product offerings based on customer insights.

Subeditor, Diario Las Últimas Noticias, El Mercurio S.A.P.I took over as night shift sub-editor in the Chronicle, Society and International sections, generating the latest update every morning.

Authored over 450 articles for various sections, including "El Día" (Chronicle), "Solo Auto" (Automotive), and "Free Time" (Shows) in Las Últimas Noticias.Conducted interviews with prominent national and international figures, enhancing the depth and credibility of published content.Collaborated with editorial teams to ensure timely and engaging reporting during both day and night sessions.

Professional internship carried out in the "El día"section (Chronicle) of the newspaper “Las ÚltimasNoticias” with daytime and nighttime sessions..

Customer Service Supervisor and B2B ManagerAssisted hundreds of customers in-person at physical stores, offering guidance on nutrition options, accessories, and solutions for their pets.Developed and nurtured relationships with key representatives of international brands through face-to-face meetings, fostering commercial partnerships.Resolved customer complaints, suggestions, and requests both in-person and digitally, ensuring high levels of customer satisfaction.Implemented feedback systems to improve service quality and product offerings based on customer insights.

Represented Grupo Emprende’s companies (Emprende.cl, Seguridad.cl, and Deudas.cl) as the official liaison, conducting weekly face-to-face meetings with clients to support their ventures in security, finance, and digital identity.Increased overall customer satisfaction by 20% within the first three months, as measured by company surveys.Collaborated with cross-functional teams to tailor services to meet customer needs and improve client engagement.

Provided service to an average of 25 customers daily at a logistics branch, managing sales transactions and customer inquiries.Handled the reception of shipping loads, parcels, and documents, while selling bus tickets and maintaining orderly cash register operations.Assisted customers with packaging and addressing complaints, ensuring a positive experience and fostering customer loyalty.

Welcomed an average of 30 customers per night at an elegant French cuisine restaurant, providing exceptional service and creating a warm atmosphere.Guided guests to their tables, took orders, and offered personalized dinner recommendations to enhance their dining experience.Managed reservations and maintained the flow of service to ensure a seamless guest experience.