Carlos Herrera Email and Phone Number

• As a Project Manager, in charge of the onboarding of new medium and large business clients. • Providing world class experience for customers so they can get the most out of products. • Coordination of training and configuration our products. • Monitoring orders such as new equipment, ensuring that any issues are addressed and resolved as quickly and efficiently as possible. • Keeping communication with the customer and ensuring their questions are answered, that they are… Show more • As a Project Manager, in charge of the onboarding of new medium and large business clients. • Providing world class experience for customers so they can get the most out of products. • Coordination of training and configuration our products. • Monitoring orders such as new equipment, ensuring that any issues are addressed and resolved as quickly and efficiently as possible. • Keeping communication with the customer and ensuring their questions are answered, that they are focused and engaged on the needed next steps/tasks. • Ensuring full communication with the customer, third parties, internal teams to complete all needed tasks in a timely manner.• At one point assisting on a large government agency as an Implementations Coordinator, overseeing and implementing orders to Install, coordinating and validating equipment orders, tracking them, scheduling delivery and ensure order is properly closed) process of 70+ sites per month.• Work on White Glove Billing and Support Process• Coordinate dedicated resources for technical questions and business-related questions• Controlled SLA to deliver in timely fashion.• Currently studying for the PMP (Project Management Professional) certification with Google. Show less

Focused on Collections Process for an international client, oriented on collection of small and large portfolios and the development of collections skills for portfolio analysts through constant feedback, weekly sessions with their collections specialists on the client’s side. Accounts such as: Coca cola, Xpedx and Bunge. Direct quality analysts to properly inspect service levels, KPI/SLAs and assure that QA standards are met. Developing and using collaborative relationships to… Show more Focused on Collections Process for an international client, oriented on collection of small and large portfolios and the development of collections skills for portfolio analysts through constant feedback, weekly sessions with their collections specialists on the client’s side. Accounts such as: Coca cola, Xpedx and Bunge. Direct quality analysts to properly inspect service levels, KPI/SLAs and assure that QA standards are met. Developing and using collaborative relationships to facilitate the accomplishment of work goals and maximizing the experience of the team.Managing staff issues (timesheets, recruitment, holidays, objectives, appraisals, training, regular team meetings, etc.). Gather information and the interpretation of such information. Coordinate and create activities based upon speech analytics for each account. Accomplishing tasks through concern for quality in all areas involved, no matter how small; showing concern for quality and accuracy in all aspects of the work; accurately checking processes and tasks; maintaining watchfulness over a period. Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Direct quality analysts to properly inspect service levels, KPI/SLAs and assure that QA standards are met.Create and develop the checklists on which the QA Department will obtain the numbers to drive performance. Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships. Identifying issues, problems and opportunities. Managing Work effectively controlling one’s work by planning time on priority goals, requirements, and areas of opportunity. Show less