Worked 19 years in the call center industry, my latest role is to gather, analyze, and interpret data to provide valuable insights and recommendations for the company's business strategies and operations.I also collaborate with cross-functional teams to define and track key performance indicators (KPIs) that align with business objectives. By establishing clear metrics and tracking progress,Overall, as a business analyst, I contribute to the company's success by leveraging data and analytics to drive informed decision-making, optimize business processes.
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Business AnalystSykes Costa Rica May 2017 - May 2023Costa Rica-Collect, analyze and summarize data in preparation & generation of statistical and analytical reports and present in Power BI reports-Compiled data and analyzed past and current trends of the most important KPI'sReport Creation using Raw Data from the Client and improve them to provide better visibility of trending based on success factors andopportunities-Communicate pertinent customer satisfaction results to local call center personnel.-Use of SQL querying and T-SQL -
Reporting AnalystSykes Costa Rica Jun 2015 - Nov 2017San Jose, Costa Rica-Report Creation using Raw Data from the Client and improve them to provide better visibility of trending based on success factors andopportunities-Review and develop recommendations to eliminate root causes of customer dissatisfaction and provide that information to X (TBD)-Work with key stakeholders to implement the new solutions and in charge of compile data for Account Bonus and Incentive Plans-Manager to help identify and actively engage teams and representatives in the bottom 10%, with processes, solutions, goals, and incentive
Carlos Ignacio Castro Arias Education Details
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Miami Beach Adult And Community High SchoolHigh School Diploma
Frequently Asked Questions about Carlos Ignacio Castro Arias
What is Carlos Ignacio Castro Arias's role at the current company?
Carlos Ignacio Castro Arias's current role is Business Analyst | Quality Analyst | Team Manager.
What schools did Carlos Ignacio Castro Arias attend?
Carlos Ignacio Castro Arias attended Miami Beach Adult And Community High School.
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