Check-In Clerk• Register an average of over 600 PODs on Solomon software per week.• Generate OS&D when drivers call in to communicate any discrepancy.• Process CODs for record-keeping, where it is then reported to head office.• Report any shipments that were not delivered for which a reshipment is required.• Scan bills that have issues regarding damages, shortages or reships on products.• Redirect misdirected freight for delivery or to corresponding terminal

Linehaul specialist• Stored and managed performance statistics report.• Assisted dispatch with LTL or TL linehaul moves.• Tracked shipment status to update shippers and consignees accordingly.• Gathered freight specifications to ensure high standard of delivery and service.• Prepared load manifest for US shipments coming into Canada for customs clearance.• Traced and assigned trailers to corresponding destinations in Canada or US.• Checked drivers’ log sheets for accuracy and consistency before submitting to RAIR system and compliance department.

2013 Administrative Clerk• Created settlement offer letters to customers.• Reviewed and graded quality of collector calls.• Transferred incoming calls to collection agents and other departments in the company. • Summarized customer mail correspondence content in AS 400 for payment agreements and negotiation terms.

• Attended to more than 75 calls daily.• Updated customer information accurately in the system.• Processed credit card payments on registered accounts.