Carlos M. Smith, Bba Email & Phone Number

Tampa, Florida, United States

Conducted thorough quality assessments of calls and casework, consistently achieving 95%+ compliance with governmental standards to ensure exceptional service and regulatory adherence.• Proactively identified and addressed quality risks, providing actionable feedback to support continuous improvement.• Collaborated closely with cross-functional teams, contributing to a 5% improvement in quality goals and ensuring a consistent approach across diverse functions.• Contributed to training program development, resulting in a 20% increase in team efficiency and a 5% improvement in key performance indicators, aligning with emerging trends and patterns.

Tampa, Fl

Designed and incorporated process improvements, resulting in a streamlined workflow that reduced operational costs by 3% and increased productivity by 15% within the team.• Led and inspired a high-performing team to consistently surpass customer service and operational excellence metrics, achieving a notable 25% improvement in customer satisfaction scores and a 15% increase in operational efficiency, fostering a culture of continuous improvement in both B2B and consumer markets.• Collaborated with cross-functional teams to align on quality goals and maintain consistency in service delivery.• Devised and executed training initiatives, yielding a significant 15% improvement in team performance by adapting to fluctuating market trends.• Consistently exceeded enrollment targets by interviewing and enrolling individual and corporate group applicants via telephone and email communication, surpassing goal-to-budget expectations by over 150%.

Tampa/St. Petersburg, Florida Area

Created and implemented hiring initiatives, leading to a 10% reduction in time-to-hire and a 25% increase in successful placement, effectively enhancing the placement process.• Facilitated the successful transition of UMA's graduates into the nationwide Healthcare industry, resulting in a notable 90% placement rate within three months of graduating, showcasing a meticulous preparation approach for the crucial shift from educational institutions to professional careers.• Drove the pivotal project to manage the conversion of accreditation records from ABHES to ACICS for the 2013-2015 cohort of graduates. This undertaking ensured compliance with evolving educational standards, contributing to the institution's ongoing commitment to excellence and adherence to accrediting body standards.

Tampa, Fl

Leveraged a diverse set of tools and resources, resulting in a 25% increase in successful job placements for qualified graduates by utilizing database searches, networking, internet recruiting platforms, cold-calling, media outreach, recruiting agencies, and employee referrals.• Assessed prospective students mid-program to establish individual professional development and goal-setting for realistic expectations of post-graduate outcomes.• Ensured the delivery of effective and quality service to students and graduates in the following areas: career readiness, direct employment, business development, and career placement assistance.

Tampa, Fl

Provided invaluable career development support and employment assistance resulting in a 10% increase in job placements for a diverse student and graduate population.• Proactively generated leads and presented our graduates' resumes, contributing to a measurable uptick in successful hiring outcomes.

Tampa, Florida, United States

Conducted comprehensive needs assessments, prepared financial documentation, and meticulously processed all required forms, achieving a 98% accuracy rate in strict adherence to State and Federal regulations. Oversaw company policies and procedures, playing a key role in determining Title IV eligibility and ensuring compliance with regulatory standards.• Orchestrated the recruitment, interviewing, and persuasive enrollment of potential students, while ensuring the meticulous completion of all enrollment documents in alignment with both company and regulatory standards.

Tampa, Florida, United States

Sales Manager Duties - Led a team of up to 11 loan officers, achieving a 10% increase in sales revenue year-over-year through strategic account management and new loan officer development. Managed staffing and payroll, fostering a high-performance culture resulting in consistent team growth and a 20% improvement in employee retention rates.Managed network connectivity, database maintenance, user accounts, and email systems, resulting in a 30% reduction in system downtime. Implemented group policies and VPN/Remote Web Workplace connections, leading to a 25% increase in secure remote access. Executed PC refreshes, enhancing system efficiencies by 20%.Loan Officer Duties - Originated and processed residential home loans, surpassing sales and processing objectives by 25% while managing a team of loan officers. Contributed to a 30% increase in overall loan volume, effectively meeting client needs and exceeding company targets.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Magna Cum Laude

Master Certificate, Supply Chain Management & Logistics

Executive Certificate In Leadership

Certificate In Lean Six Sigma

Advanced Specialized Certificate In Intercultural Management

Master Certificate, Business Analytics

Professional Certicate In Change Management

Essentials Of Business Analysis Certificate

Certificate, Project Management

Pending