Carlos Mora Email and Phone Number

Plan, coordinate and run customer meetings to gather requirements, work with customers in sharedimplementation working sessions, share progress and provide project status. Document and track all implementation tasks and items from customer meetings and ensure that the tasks,action items, feature requests, and decisions are tracked, monitored, and followed up on Create implementation plan and approach based on client requirements Implement customer requirements in OneFlow and work with implementation team to ensure that all aspectsof the implementation are assigned, worked on, reviewed, and checked prior to customer meetings. Document requirements, user flows and integration/data flow designs] or work with implementation teammembers to make sure requirements are documented (in which case they must be reviewed), implementrequirements in OneFlow working closely with other implementation team members, test/review flows toensure customer requirements are correctly implemented, communicating, and coordinating corrections priorto customer reviews. Coordinate and work with development team to articulate feature gaps in the product that are needed to meetcustomer requirements, suggest improvements to the product for ease of use, optimizations, andperformance improvement as well as ease and efficiencies in implementation. Understand planned releases and ensure that new features are communicated to customers.

Support and monitoring of the WAN infrastructure across the globe in Intel. I am the WAN Incident manager. This helps to ensure WAN connectivity uptime is at its best and also to provide any resolution before any problem occurs. We also support Remote LAN Managed (RLM) sites such as SMG offices around the globe providing support to their network connectivity.Also known as Network Operations Center (NOC) of Intel, we manage and troubleshoot problems that occur on the network in Intel. Network Analyst typically provides support 24/7 ensuring continuous network uptime. Our daily operations typically include:Monitoring operations of all network circuits with vendors and network WAN devices and managed LAN devicesTracking of WAN utilization and top talkers across the many sites in IntelReporting and collaborating issues to vendors and telecom companiesSupporting Inter Company Connections (ICC)Providing quality support for network users within Intel

• CCSD (Core Computing Service Desk) IT Support Specialist.• Supporting Sykes agents, the extended sales force group and IT flex services.• Mostly supporting customers through email.• Previously In the OSD(office service desk) handling of incoming telephone inquiries from customers and select the appropriate action required.• Blackberry and other handheld devices support.• Assignments are moderately complex nature. Work performed within generally defined parameters. Additional qualifications include: • Responsible for some degree of judgment required in resolving nonstandard problems.• Receiving general instructions on most work.• Managing and prioritizing workload.• Support VPN (Virtual Private Network), client software for windows 2000, windows XP platforms.

• Help Desk Representative. ( Customer Service)• DSL Internet connection support

• Is a full service, contract metal tube fabrication service company. We specialize in tube bending and tube forming. Our services include, bending, coiling, cutting, welding, end forming and assembly.• Supervisor of the 4-slide department, setup and run• Production Controller. and floor manager for second shift• Inspector of quality control in production process.