Created reporting and data quality solutions for Nokia.• In support of business-critical reporting needs, developed an automated financial data quality reconciliation process/application which ensured multiple 100M+ row data tables were 100% complete and accurate.• Created complex data enrichment/correction scripts which corrected gaps and improved data quality in large data sets to ensure the most accurate reporting possible within Nokia order management and finance.• Improved the… Show more Created reporting and data quality solutions for Nokia.• In support of business-critical reporting needs, developed an automated financial data quality reconciliation process/application which ensured multiple 100M+ row data tables were 100% complete and accurate.• Created complex data enrichment/correction scripts which corrected gaps and improved data quality in large data sets to ensure the most accurate reporting possible within Nokia order management and finance.• Improved the native ColdFusion application spreadsheet export functionality by using external Java libraries while eliminating impact on server performance that the native application solution caused. • Designed a high-performance ETL flat data file import mechanism for Oracle by wrapping Oracle SQL*Loader with ColdFusion.• Managed a globally deployed application with a 1000+ user base across 7 markets. Show less

Designed reporting application supporting the Finance, Logistics, and Project Management organizations in Nokia.• Developed a reporting and workflow application that brought 5% efficiency gains across user base, translating into a 40-50 FTE savings year over year. The application automated order management best practices and scaled them initially across the entire market and later globally across the company. The resulting functionality extended base SAP ERP reporting capabilities allowing… Show more Designed reporting application supporting the Finance, Logistics, and Project Management organizations in Nokia.• Developed a reporting and workflow application that brought 5% efficiency gains across user base, translating into a 40-50 FTE savings year over year. The application automated order management best practices and scaled them initially across the entire market and later globally across the company. The resulting functionality extended base SAP ERP reporting capabilities allowing for queries and analysis not possible before the application was designed.• Designed a set of reports and collaborated on a management process which resulted in the collection of over $140M USD in receivables.• Automated a labor-intensive manual reporting process. The automation reduced the report preparation time from 4 days to less than 1 hour. Show less

Provided software-programming support for Navy-sponsored Command & Control system. Programming tasks included the development of a WebDAV-based web-service (XML, ColdFusion, and Java) to interact with a document repository (DocuShare). Held security clearance while employed at ARA.

•Siebel Service CRM administration, business process/application integration, and CRM data analysis and report development. •Developed tools that enabled the Customer Service organization to perform at elevated levels including a web-based reporting and metrics application, which extended the capabilities of the Seibel Service application. •Implemented an automated electronic messaging system for Siebel, which improved customer satisfaction levels and internal communications by… Show more •Siebel Service CRM administration, business process/application integration, and CRM data analysis and report development. •Developed tools that enabled the Customer Service organization to perform at elevated levels including a web-based reporting and metrics application, which extended the capabilities of the Seibel Service application. •Implemented an automated electronic messaging system for Siebel, which improved customer satisfaction levels and internal communications by delivering real-time notifications and reports. Show less

•Led Customer Service Center for a leading enterprise asset management company. Implemented process changes which resulted in a case backlog reduction of over 80% during a 12-month period. •Led a team of 19 technical support engineers that handled over 5,000 client cases annually across multiple product lines for over 150 clients across hundreds of client sites in North and South America. •Developed performance measurement tools using Siebel Service and Hyperion Essbase to monitor… Show more •Led Customer Service Center for a leading enterprise asset management company. Implemented process changes which resulted in a case backlog reduction of over 80% during a 12-month period. •Led a team of 19 technical support engineers that handled over 5,000 client cases annually across multiple product lines for over 150 clients across hundreds of client sites in North and South America. •Developed performance measurement tools using Siebel Service and Hyperion Essbase to monitor service levels, and adherence to performance targets. •Obtained SSPA Customer Service Manager Certification. Show less

SAP Functional Lead for implementation of SAP R/3 Plant and Asset Maintenance (SAP/PM) at Pratt & Whitney. Shaped the creation of a web-based user interface for the Work Request transaction to ensure widespread use of the system, while eliminating extensive training costs for non-SAP users who needed to interact with maintenance organizations. Developed a legacy data extraction/SAP loading process to load large datasets initially considered out-of-scope due to time/resource constraints on the… Show more SAP Functional Lead for implementation of SAP R/3 Plant and Asset Maintenance (SAP/PM) at Pratt & Whitney. Shaped the creation of a web-based user interface for the Work Request transaction to ensure widespread use of the system, while eliminating extensive training costs for non-SAP users who needed to interact with maintenance organizations. Developed a legacy data extraction/SAP loading process to load large datasets initially considered out-of-scope due to time/resource constraints on the data team. This solution was later included as a standard load in subsequent implementations due to its effectiveness and flexibility. Show less

Managed the primary business-computing systems of the Environmental Engineering, Plant Engineering, Maintenance Management, and Industrial Health-Safety departments. Successfully led the development of intranet-based applications that helped the Facilities Management organization to meet business performance and cost goals, and greatly improve customer satisfaction levels. Technical lead on large-scale computerized maintenance management application (Indus International’s EMPAC product).… Show more Managed the primary business-computing systems of the Environmental Engineering, Plant Engineering, Maintenance Management, and Industrial Health-Safety departments. Successfully led the development of intranet-based applications that helped the Facilities Management organization to meet business performance and cost goals, and greatly improve customer satisfaction levels. Technical lead on large-scale computerized maintenance management application (Indus International’s EMPAC product). Developed a web-based customer interface for EMPAC system, and an automatic mail notification system for EMPAC. Show less

Deployed and administered a PC-based LAN for Facilities Management, Plant Engineering, and Environmental Health & Safety departments which dramatically cut overhead computing costs. Implemented a LAN-based document control system for Plant Engineering CAD drawings. This system reduced departmental computing costs by eliminating costly mainframe expenses and improved employee productivity by providing a familiar, intuitive user interface across different operating systems (VMS, Unix… Show more Deployed and administered a PC-based LAN for Facilities Management, Plant Engineering, and Environmental Health & Safety departments which dramatically cut overhead computing costs. Implemented a LAN-based document control system for Plant Engineering CAD drawings. This system reduced departmental computing costs by eliminating costly mainframe expenses and improved employee productivity by providing a familiar, intuitive user interface across different operating systems (VMS, Unix, PC/DOS/Windows). Show less

Developed high-speed data acquisition and control systems for jet and rocket engine test stands. Developed PLC ladder logic solutions, data acquisition system design, and operator control interface development. Designed and led the implementation of a computerized document management system for Pratt & Whitney Test Facility CAD drawings which resulted in engineering cost reductions and design error elimination.