| PCNSE | NS1 | NS2 | I am a trilingual (Spanish, English and Portuguese) engineer, passionate about knowledge and always willing to learn new things, accept challenges and grow as a person and professionally.Knowledge of human resources, customer service, teamwork, experience in the travel industry and actually developing my career in network security.Experience with Palo Alto Networks NGFW Strata technology. Break and fix environment. Handle tickets via email or phone calls, arrange meetings with clients in order to provide the solution at first contact or follow up with workarounds until the issue is fix.Knowledge in threat prevention, OSI model, TCP/UDP, Decryption, SSL inspection and proxy, management on Palo Alto Networks Firewalls, logs, analysis of threads and systems to find the root cause of different issues or suspect behaviours, roting protocols (BGP, OSPF, RIP, EIGRP) and static routes.Previous experience as Cisco Collaboration Engineer, providing support to the CUCM platform, experience in VoIP.