Product manager at a digital business consulting agency applying human-centered design to business strategy and innovation for new product development, marketing, and digital transformation. Works across every stage of product life-cycle: business problem definition, initial concepting, market fit validation, user discovery, user testing, design and build, and go to market strategy, and in-market testing. Workshop facilitation including c-suite, consumers, internal business roles, etc. Lead user discovery through interviewing, observation, focus groups, market research, and other methodologies. Conduct competitive and market assessment, product-market fit, and user validation. Business development, including pitch and RFP responses, pricing and budgeting, and facilitation of clients through scope definition and development of statements of work. Digital product work includes experience design, development for websites and mobile apps for both consumer- and employee-facing experiences. Lead and apply design thinking processes, lean UX and business modeling, iterative product design and development, and other agile methodologies.Collaboration across functions of visual/UX designers, writers, researchers, front- and back-end developers, scrum product owners, industry strategists, marketers, analytics, and data scientists. Experience managing third-party vendors and contractors. Industry work includes education, gaming, healthcare including hearing insurance, urgent care technology, telehealth, fitness and wellness coaching, surgical implant manufacturing, life insurance and retirement services, and education.

Project manager at a digital business consulting agency applying human-centered design to business strategy and innovation, product design and development, marketing, and digital transformation. Responsible for communication with clients, project planning, and delivery for internal teams, and across business functions. In-person and remote workshop facilitation with c-suite, customers eg. patients and students, and other roles, e.g. healthcare providers, educators, etc. Experience managing activities across the product life-cycle, i.e. initial concepting, market fit validation, user and prototype testing, design and build, and go to market strategy. Conducted user discovery and validation through interviewing, surveying, focus groups, observations, and other user testing. Digital products include websites, and web and native apps for consumer- and employee-facing experiences. Marketing-related work includes branding, go-to-market strategy, video production, digital and print advertising, and product-market fit validation. Teams included visual/UX designers, writers, researchers, front- and back-end developers, scrum product owners, industry strategists, marketers, analytics, and data scientists. Experience managing third-party vendors and contractors. Applied design thinking processes, lean UX and business modeling, iterative product design and development, and other agile methodologies.Education industry subject-matter expert for higher-ed institutions, multiple national non-profits with a focus on education pathways to the workforce, K-12 public schools, and employer benefits, including the creation of digital tools for one of the world’s largest fast-food companies to provide access to educational benefits to employees.Other industry work includes life insurance and retirement services and healthcare, including hearing insurance, telehealth, fitness and wellness coaching, and surgical implant manufacturing.

-Spearheaded the creation of the Scholarship Management department, directly managing the implementation of the financial aid product for over 30 large scholarship funds and 1200+ schools across the United States. - Designed scholarship and financial aid programs, comprised of operational and system processes, and actively managed multiple stakeholder groups balancing to meet students' intended educational outcomes, states' legislative requirements, institutions' philanthropic philosophies, and clients' overall economic capabilities and long-term financial goals. - Managed a product roadmap, prioritizing client and end-user needs and working closely with the development department through an agile methodology of design and build iterations, user-testing, and served as expert contact for complex implementation to gather additional learning. - Primary contact for key client accounts post-sales and worked with clients to identify opportunities for program growth, new funding sources and developed strategies in support of their operational goals.- Developed product growth strategies in support of the business development, marketing, and sales teams while also developing product sales training, and supporting sales process via client demonstrations and technical sales consulting.- Managed a diverse operations team comprised of account managers, implementation specialists, and support staff in service of the financial aid and scholarships product offerings.-Designed and developed operational processes, including training and quality management, for school administration staff as well as our internal call center and financial aid auditing departments.

- General support of administration and staff in situations requiring strict confidentiality on sensitive immigration details for students.- Coordinated the execution of special events including new student orientations, student event nights, and outdoor activities on behalf of the department.- Acted as a liaison for International and Study Abroad students for the department.- Processing and maintenance international students files on behalf of the university.

- Developed and implemented daily and unit lesson plans for 9th grade Accounting and Social Studies courses, administered tests and evaluations, and analyzed student performance.- Implemented daily and unit lesson plans for 5th grade class, administered tests and evaluations and analyzed student performance. Courses: English, Reading, Math, Social Studies, Science, and Environment.

- Researched and compiled lists of requirements, terms of contract, and other supplemental information for grant proposals.- Collaborated on the elaboration of methodologies for grant proposals.- Vetted calls for bids/tenders from major publications, government agencies and NGOs. - Organized the execution of work done by contractors for bids.- Revised and editing of reports provided by consultants.

- Financial Analysis of families, providing to school administrators the necessary information for the efficient allocation of their resources for financial aid.- Translation of company website, contracts, financial statements, tax returns, financial analysis, applications, and advertisements. - Assisted school administrators on financial aid and tuition management systems.- Provided support to parents on the management of their tuition accounts with their respective schools.

- Processed donations, tracked, and created acknowledgements for donors.- Coordinated and managed phone banks for the Anti-Violence Program fundraisers.- Provided support and research for the Development and Operations Director.- Represented OutFront Minnesota at Voices for Justice hosted by the Headwaters Justice Foundation.- Collaborated on the development of the Year-End Appeal letter for 2011 which was distributed to donors OutFront MN.

- Organized and coordinated throughout the annual allocations and review process with other non-profit agencies, staff, volunteers, interns. - Prepared grant applications and supporting materials.- Coordination and set-up of the annual thank-you event for 2011 campaign.- Assisted in preparation of board meetings with volunteers, interns and staff and general office support.