Carlos Ramirez Email & Phone Number

Mexico

Área Metropolitana De Ciudad De México

Annual budget: USD 5 million. 45 people in charge. Reporting to the Partners of the business. RESPONSIBILITIES:Implementation of strategy (Roadmap), technology processes, and operational structure for Fintech, Hotels, Consumer, and Services businesses.Compliance with the corporate standard in security, technology, regulatory and corporate aspects.Planning and execution of technology services at the national level.Establishment of the corporate governance model for… Show more Annual budget: USD 5 million. 45 people in charge. Reporting to the Partners of the business. RESPONSIBILITIES:Implementation of strategy (Roadmap), technology processes, and operational structure for Fintech, Hotels, Consumer, and Services businesses.Compliance with the corporate standard in security, technology, regulatory and corporate aspects.Planning and execution of technology services at the national level.Establishment of the corporate governance model for Technology.Negotiation of service contracts with suppliers.Planning of human, financial, and technological resources.Definition of KPIs.Negotiating innovation and digital transformation and change management processes with Stakeholders.ACHIEVEMENTS:Selected in TOP CIO100 of Mexico 2022.I developed and implemented a nationwide service desk for more than 1,200 users, increasing service levels to 99%, representing 12% budget savings.I established DRP, increasing business continuity by 95%.I developed policies to provide certainty to IT services, avoiding misuse, on-time delivery, and budget improvements by 12%.I established service acceptance levels at a 99% level. Show less

Área Metropolitana De Ciudad De México

25 people in charge. Reporting to the CEO and Corporate PartnersRESPONSIBILITIES:Definition, design, and implementation of enterprise architecture, including management of technology and financial human resources.Detection of needs and technological transformations of multiple business solutions with ORACLE Finance.Portfolio management and financial functional projects.Mapping and understanding of the capacity and operation of the business.Establishment of the… Show more 25 people in charge. Reporting to the CEO and Corporate PartnersRESPONSIBILITIES:Definition, design, and implementation of enterprise architecture, including management of technology and financial human resources.Detection of needs and technological transformations of multiple business solutions with ORACLE Finance.Portfolio management and financial functional projects.Mapping and understanding of the capacity and operation of the business.Establishment of the framework, principles, and guidelines to enable business transformation, business growth, business continuity, and operational improvement.ACHIEVEMENTS:I saved budget savings of 11% in project management.I improved the perception of project delivery from 75% to 90%.I established SLA with a 95% satisfaction level. Show less

Budget USD 5 MM, People in charge 17. Reporting to the VP of Technology Latin AmericaRESPONSIBILITIES:Creation, development, and implementation of the IT roadmap for Mexico.Gap, process, risk, and business impact analysis.IT infrastructure management (sites, inventories, servers, switches, computers, CCTV, access points, voice, and data networks).Management of IT services (internet, MPLS, mobile devices, telephony, printers, services offered by external… Show more Budget USD 5 MM, People in charge 17. Reporting to the VP of Technology Latin AmericaRESPONSIBILITIES:Creation, development, and implementation of the IT roadmap for Mexico.Gap, process, risk, and business impact analysis.IT infrastructure management (sites, inventories, servers, switches, computers, CCTV, access points, voice, and data networks).Management of IT services (internet, MPLS, mobile devices, telephony, printers, services offered by external providers).Negotiation of service contracts with external providers.ACHIEVEMENTS:I generated savings of 22% of the budget by implementing the FOX Roadmap.I formed controls in the administration of infrastructure and services, generating savings of 15%.I established the 7x10 help desk, generating savings of 25%. Show less

Master Of Business Administration - Mba

Diploma In Coaching

Master Of Business Administration - Mba

Ingeniero En Sistemas Computacionales