Responsible for building and maintaining relationships with clients Exceptional new employee ramp up skills as noted by the Regional VPReservation Coordinator of the yearHighest percent increase in ecommerce revenue per channelHighest percent increase in leads conversionRecognized as Best of the Best - Employee of the year Five Star Club 2011-2012Exceptional response time 2 of 2 years with company remaining #1 in organization100% Client RetentionRolling 100% customer satisfactionExceptional data integrity skills maintaining 100% at all timesAchieved in excess of 100% of yearly goalsRecognized as office team player and mentor 2011-2012

Single point of contact for 6+ major relocation accountsManage all aspects of move including expense management, policy counseling, and various projectsRolling 100% customer satisfaction continuous inclusive of prior employerBest of the best for average days on market Homesale Marketing of 85 days - Goal 120Achieved highest Amended Value Rating in organization of 82% - Goal 60%Best of the best for Homefinding Referral Capture rating of 91% - Goal 82%100% Homesale marketing capture rating – Goal 95%Exceeded goals 100% continuously throughout yearExceptional data integrity skills maintaining 100% at all times

2006-2008 On-site at Merrill Lynch & CoClient focused position requiring exceptional communications and strong decision skillsAbility to handle multiple priorities and manage conflictGenerate reports for management and HR review (Process Maps, Cost Reports, etc.)Rolling 100% Customer Service RatingSingle point of contact for all service recovery files while maintaining 100% serviceSingle point of contact for all Executive Relocations due to exceptional service ratings100% data integrityExceeded Expectation as it relates to yearly performance appraisals during entire service2004-2006 On-Site at Merck & Co., IncProvide Senior Management & HR with creative solutions to meet departmental needs Create cost containment reports/calculators for cost forecasting Generate reports for management and HR review (Process Maps, Cost Reports, etc.)Monitor customer feedback in an effort to increase satisfactionNoted as best of best with rolling 100% service while exceeding internal goalsRolling 100% Customer Service RatingSingle point of contact for all Service recovery files while maintaining 100% serviceSingle point of contact for all Executive Relocations due to exceptional service ratings100% data integrityExceeded expectations as it relates to yearly performance appraisals during entire service1998-2004 On-Site at Merck & Co., IncManage all aspects of move including expense management and policy counselingGuide clients on home purchase nationwide specializing on New Jersey marketsNoted as best of best with rolling 100% service while exceeding internal goalsRolling 100% Customer Service RatingSingle point of contact for all Service recovery files while maintaining 100% serviceSingle point of contact for all Executive Relocations due to exceptional service ratings100% data integrityExceeded expectations as it relates to yearly performance appraisals during entire service