Information Technology professional, with expertise in the IT/Management/Engineering Fields within the pharmaceuticals, electronics and medical device environments. Experienced as a Quality Assurance, Systems Analyst/Technician and Network Administrator, Proven as pro-active, dependable with expertise in analyzing and resolving complex issues with manufacturing applications, infrastructure operations and system integration; demonstrated ability to build cohesive teams, training, work under pressure, adapt quickly to new technologies and improve productivity. Proven supervising, technical support, systems integration, and customer facing skills in the delivery of client based solutions. Cost control focused; Recognized for leadership, operational excellence, customer service, and teamwork in driving customer value through technology services. Adapted to attention and detail, honoring time schedules, while keeping multiple tasks moving along simultaneously; high organized and results oriented. Fully Bilingual.SUMMARY OF QUALIFICATIONS • Aeronautic Technology• Medical Devices • Pharmaceutical Industries• Manufacturing Execution Systems• Information Technology Systems• Computer Network Systems• Windows Server Active Directory Administration• Excellent customer service skills.• Strong interpersonal skills including the ability to work professionally with individuals and in teams• Ability to manage/prioritize multiple tasks• Certified six sigma• Ability to work as a self-starter with minimal supervision.• Document control experience• Excellent Communication skills (verbal and written), fully bilingual in Spanish & English• Possesses US government security clearance. • Knowledge and understanding of Windows multiple operating systems (PC & Server). • Server/desktop/laptop, hardware/software installation, troubleshooting and repair.• Ability to work under pressure.
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It End User Support Specialist 3Sartorius Stedim Filters, Inc. Jul 2013 - Jan 2023Yauco, Puerto RicoAnalyze, log, track and resolve complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. Coordinate hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommend resolution to complex matters of significance and coordinates the implementation of the approved course of action. Oversee the installation of client department-specific applications and systems. Ensure installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Provide guidance on identifying and resolving software-related issues for end-users.In charge of make the purchase order requisitions using Wescale software for the IT department.Assist users with providing training and technical support of desktop computers, applications, wireless devices and related technology.Participate on the migration of all Windows 7 computers to Windows 10. Deployment of Windows 10 image for new computers using SCCM tool. Able to troubleshoot computer hardware problems as well as add/remove system components. Manage relationships with technology vendors and service providers.AD user account creation and maintenance. Use Microsoft System Center Configuration Manager (SCCM) to manage, image deployment and security of devices and applications across the enterprise. VPN and checkpoint configuration on computers.Configure and troubleshoot Pelco Security Cameras. Configure and troubleshoot HP, Zebra and Xerox printers. Helpdesk service managing tickets. Support Krono's (HR payroll software) and troubleshoot problems. Support printers, scanners, and other peripherals including mobile devices (IPads and Iphones)
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Server Administrator / Desk Side SupportCordis Llc / Lifescan Llc (Johnson & Johnson) Jan 2006 - Jan 2013San German, Pr / Aguadilla PrResponsible for Windows 2000, and XP operating system, Disk Imaging Tools, including disk management and system re-builds all under a CSV environment. Maintain and support of LAN and WAN network. Utilize Remedy application to record changes, service requests, and problem activities for tracking purposes. Generate and execute computer validation protocols requirements, IQ/OQ, Backup and Recovery, SOPs and test procedures in order to validate new and existing equipment/processes. Assure conformance with FDA regulations (21 CFR Part 11), company policies and procedures and other internationally regulatory agencies.Provide day-to-day support to (1000+) end users of the site with hardware and software issues.Manage users help desk incidents tickets, servers build, administration & monitoring, desktop and laptop environment installation/configuration, originate and expedite approvals for CRs (Change Requests), using BMC Remedy IT Service Management Suite. Administration in Active Directory for user accounts, computers and security policy.
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Software Engineer Ii – Sw ToolsRaytheon Feb 1998 - Jun 2005Woburn, MaSolved software issues/problems or define best practices and methods as needed. Runs reports on a daily, weekly, and monthly basis. Build and release the database with project information to customers. Responsible for the day to day tool operation and the integrity of the data. Use SQL to obtain reports from the Oracle database. Responsible of writing Visual Basic macros to automate labor intensive tasks and to automate the interface between the database and Microsoft Office Suites (Excel, Word).
Carlos Rivera Skills
Carlos Rivera Education Details
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University Of Puerto Rico, Mayaguez CampusComputer Science
Frequently Asked Questions about Carlos Rivera
What is Carlos Rivera's role at the current company?
Carlos Rivera's current role is IT.
What schools did Carlos Rivera attend?
Carlos Rivera attended University Of Puerto Rico, Mayaguez Campus.
What skills is Carlos Rivera known for?
Carlos Rivera has skills like Microsoft Office Suites, Windows Operating Systems, Knowledge Of Lan Based E Mail Systems, Basic Knowledge Of Linux, Support To Automation Systems, Basic Understanding Of Tcp/ip Networking, Windows Visual Basic, Sql, Perl, Active Directory, Quality Assurance Knowledge, Basic Knowledge Of Sap.
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