Carlos Rivera Email & Phone Number

Región Metropolitana De Santiago, Chile

Chile

Lead projects, ensuring that goals are met, customer satisfaction and quality of final delivery.The planning and procedures implemented served as the basis for the execution of projects of the same nature in the region, minimizing risks, saving costs and promoting remote work.Projects in which I participate: Annual Modernization Plan for Core Claro, Annual.

Chile

Identifying new business opportunities, presentation and implementation of new features and services which contributed to the growth of the client's business, highlighting the modernization of the network's performance analysis tools in order to detect and reduce failures in the network.Ensure the quality for the fulfillment of the service contract with.

Chle

Performing configuration, Integration, O&M, Software adaptation, Customizations, Troubleshooting, Optimization and support of Core products and Mobile networks (MSC-Servers/MGC, M-MGW/MRS, BSC/RNC, HLR’s, HSS, GSM, WCDMA, LTE).Emergency management, leading teams working on multiple platforms, implementation and improvement of procedures, scripts with the.

Chile

Expansions, SW update, node integrations, interconnections, Acceptant Test Procedures, for HW and SW modernization, preparing the Network to migrate to WCDMA, achieving excellent results in customer service evaluations (Customer Satisfaction), as well as in the Service Management to which I belonged, due to my communication, analysis and technical skills.

Brazil

Integration MSC, BSC / TRC, BSC, BTS, HLR, APG40, APZ21240, Implementation of GSM Network, Data Transcript, Numbering Analysis, Routing, Signaling, Implementation of Features, BSC and rehoming BTS, Interfaces A and Ater, for GSM Network, CLARO and VIVO Clients.EAR 25k Narrow Band Lines Integration, Data Transcript, Hardware Test, Numbering Analysis.

Peru

Responsible for the technical-commercial relationship with different providers of CDMA-1X mobile phones, selection, purchase, launch, quality control and support of new terminals.Member of the Customer Support and Service Support team, and Support of the SAC Expert group.The work carried out was highlighted by the Management, by the rapid implementation of.

Peru

Consultant recognized for compliance and quality in the delivery of the projects assigned.EAR Project Telefónica del Perú, Supervision, testing and implementation 70k Narrow band lines in Switched Fixed Stations Engine Access RampSpecialist in Data Transcript Project Fundamental Technical Numeration Plan, Telefónica del Perú.

Peru

Responsible for technical relationship between Ericsson support team and customers with active support contracts. Main point of contact for all customer escalations, leading groups for quick solutions in complex situations with high pressure, exceeding the goal of 95% of resolution time to meet customer service requests on time.Collaborate with marketing.

Peru

Switching Expert: Public Exchange, Signaling No. 7, ISDN, New Technologies, Systems Verification, Troubleshooter. 24x7 Emergency Service, System Changes, EAR implementation, Interconnection with new telecom Operators.Project "Datacom-Diginet DIVEO" to implement data platform of DIVEO-Peru in Lima Customer support in Operation and Maintenance, implementing.

Peru

Switching Expert: Public Exchanges and SS7 InterconnectionSystem Application change Projects of Ericsson Telephone networks for markets of Spain, and Peru in Operations Area.Implementation of 200k fixed lines and 2k ISDN lines in Peru in the period of 2 yearsResponsible of Public Exchange´s commissioning, Change of Public Exchange´s, remotizations.

Ingeniero En Redes Y Telecomunicaciones 3G/4G

ETCP Certification - IP Technology, Network Protocol Stacks, MSS VoLTE Configuration, VoLTE CSFB and SMS over Sgs, MSS-VoIP-Interworking.

Post Grado Ingenieria En Comunicaciones Digitales, Telecommunications Engineering

Ingeniero Electronico, Telecommunications Engineering

Certified Props-C For Project Manager

Certified PROPS-C for Project Manager Organized by: Semcon Project Management AB, Chile

Certified Ims Signaling

Certified IMS Signaling Organized by: Education Center GSDC Brazil, Chile

Wcdma Core&Ran Network Support

WCDMA Core Network Statistics, MSS VoIP Interworking, SIP/SIP-I in MSS, WCDMA signaling in the Core network, APG43 Recovery procedures.

Project Management

Project Management, Curso de Finanzas para no-Financieros, Estadística Aplicada Nuevas Funciones, Software I y II AXE, HLPLEX-Software.

Network Engineer

Datacom1: Redes, X.25, Frame Relay, ATM, ISDN, Datacom2: TCP/IP, Datacom Solutions, UNIX-Solaris Administración Básica, GSM System Survey.