Carlos Rodea Serna Email & Phone Number

Houston, Tx, Us

Houston, Texas, Estados Unidos

• Manage statistical failure per cooler during its warranty cycle; • Coordinate with quality control and procurement departments the payment of warranties due to suppliers’ manufacturing defects. • Forecast possible product failures based on statistical data by developing projection algorithms to create an action plan for the decision making; • Continuous Improvement to Imbera’s Warranty portal • Elaborate executive statistical reports and present them to the Mexico leadership team to ease the decision making; • Facilitate best practices sharing and new opportunities identification (plan and follow up)

Houston, Texas, Estados Unidos

• Coordinate and manage Service Network• Improve and Build new relationships with Service providers• Development of Service Portal for Service Providers and Customers• Manage Warranty Claims trough Imbera Service Portal• Negotiate with Service Providers Terms and Conditions and Service Contracts• Monitor Daily-Weekly Service Providers’ Performance

Houston, Texas, Estados Unidos

• Identify new customers’ sales opportunities• Summarize inside sales metrics in multiple business units• Track daily, weekly and monthly activities within the department• Development of sales strategies to improve business within the company• Maintain and improve business with existing customers• Follow-up on customer’s accounts and provide customer service

Monterrey, Nuevo León, México

• Business Development in Mexico• Strengthen, Maintain, and Build Business relationships• Negotiation and Development of commercial agreements• Elaboration of annual sales budgets by region (EBS systems)• Coordination and Control of future business• Follow-up on Project execution and Customer service

Monterrey Area, Mexico

• Business Development in North Region of Mexico• Strengthen, Maintain, and Build Business relationships specifically in the states of Nuevo Leon, Chihuahua, Coahuila and Tamaulipas.• Negotiation and Development of commercial agreements• Elaboration of annual sales budgets by region (Fire tube Boilers)• Coordination and Control of future business (Fire Tube Boilers)• Follow-up on Project execution and Customer service (Fire Tube Boilers)

• Coordinate RFQ system of global suppliers• Negotiate with suppliers their integral services and products• Coordinate system of selection of suppliers• Procurement and Project Management• Coordinate Logistics of Purchased Equipment• Coordinate Information and Paperwork for Foreign Trade • Coordinate Suppliers' Development Program

• Design and development of piping and instrumentation diagrams for heat recovery steam generators• Elaboration of pipeline lists under A.S.M.E norms (Section I. Jurisdiction and Nonboiler External Piping)• Calculation of valves selection for quoting valve processes, in addition to selecting and requesting their corresponding purchase• Calculation of pressure drop, in the piping boiler process, for assuring an ideal functioning of heat recovery steam generators and their accessory equipment• Selection of auxiliary equipment for boilers

• Design of drawings for the manufacturing of components for industrial boilers and heat recovery steam generators• Supervision and manufacturing of components for industrial boilers, and heat recovery steam generators, designed in accordance to customer specifications • A.S.M.E. calculations to determine thickness, material, and external diameter of pipes, based on the boiler’s design conditions• Calculations for quantity of material required for the manufacturing of components of industrial boilers, and for selecting and requesting the purchase of the corresponding materials• Design and supervision of pressure parts manufacturing, based on customer specifications, and for the corresponding calculations supported by A.S.M.E.

Master Of Business Administration (M.B.A.), Estrategia

Licentiate Degree, Ingeniería Mecánica Y Administracipon