Carlos Rosel Email & Phone Number

Gothenburg, Se

Gothenburg, Västra Götaland County, Sweden

As a Marketplaces Operations Specialist I own and drive smooth daily operations of NA-KD’s marketplace channels. These operations include B2B wholesale, B2B2C, as well as B2C drop-ship business models to marketplaces, e-tailers and distributors in the EU area, as well as overseas.Key responsibilities of the role:• End-to-end management of international B2B operations: pricing, margins and discount calculation, order management, fulfilment and outbound stock forecasting, logistics planning, shipping coordination and transport monitoring.• Led international trade operations to new markets, managing customs and export requirements, planning negotiating and contracting logistics solution and ensuring a timely effective delivery with 3PL and partners - with extensive experience in Middle East countries, India and South Africa. • Optimizing the operational performance of B2C dropship accounts by tracking and evaluating KPIs including trading, inventory performance, stock availability, fulfilment rates, shipping and return lead times.• Ensuring the operational performance of marketplace trade by troubleshooting and resolving operational and data feed-related issues in close collaboration with ERP team, DWH team, Operations and integrators.• Driving marketplace digital integration optimizations, orchestrating collaboration among cross-functional teams, marketplace partners and marketplace integrators.• Monthly tracking, analysis, and report of operational costs per account to identify budget deviations and opportunities to drive cost efficiency to the profit and loss statement (P&L).• Drove improvement initiatives and business case studies to assess the efficiency of operations and the viability of new projects by delivering cost simulations and crafting budget forecasts.• Experienced working in compliance with major European retailers. Proven expertise in trading at Zalando Marketplace, with an extensive practical knowledge in ZFS, Partner Program and ZDirect.

Gothenburg, Västra Götaland County, Sweden

As Purchase Operations Coordinator within the Wholesale Team, I worked as the link between internal wholesale sales teams, buying departments, third-party logistics stakeholders and wholesale customers. Additionally, I was given the responsibility to coordinate and ensure the wholesale sales operations towards the Key Account retail partners in the United Kingdom, ensuring the daily successful operational performance to strengthen customer relationship and drive business growth.Key responsibilities of the role:• Door-to-door coordination of B2B wholesale and drop shipping (direct vendor-to-retailer) purchase operations across the supply chain: placement of purchase orders, delivery planning, shipment consolidation and export-import monitoring.• Driven collaboration with international vendors, sourcing office and purchase teams to ensure production and delivery lead times in compliance with budget, delivery terms and customers’ needs.• Streamlined order processing, outbound shipping and delivery coordination of B2B orders for key accounts located in the UK, including after sales follow-ups, billing and receivables tracking.• Accurate control of inventory levels as well as warehouse inbound and fulfilment processes to ensure a timely supply flow to B2B customers.• Effectively monitored B2B customer-specific packaging use, coordinating the reorder and inbound of new material to secure an optimal stock.

Gotenburgo, Suecia

I provide pedagogical and academic support to young and adult students in subjects such as Spanish, English, mathematics and economy.I focus my teachings to the student´s learning needs and academic goals.I provide personalized study techniques as well as short and medium study plans.

Bilbao

My role has taken place in the Outsourcing Services division, particularly providing operational, administrative and customer relationship-related services to an energy retailer operating in Scotland.As a Back Office agent I have been in charge of solving issues related with customer consumption data and billing issues.Key tasks of the role: - Operational data analysis using SAP and CRM SAP as main tools - Identifying and resolving operative data issues in a fast-paced and goal-oriented environment - Customer satisfaction under a result-oriented approachI ended my relationship with Accenture in order to move to Sweden and start my Master's degree.

Colonia Y Alrededores, Alemania

International Internship Program at an IT and media SME. This experience is characterized for being multidisciplinary within the business administration department, involved in various development projects at which prioritizing tasks and self-organization were of great importance.Key resposabilities of the role: - Supporting the Project Manager on the elaboration of European Research Projects. - Market research: technological development, existing competitors and products targetted to the leisure and serious gaming. - Data gatering for the creation of data bases and internal reports. - Supporting the management in the selection process and recruitment of new candidates by analysing CVs and interviewing candidates for junior positions. - Content creation and language translation for new media products during their production phase.

London, Reino Unido

Threadneedles Autograph Collection. 5 Star Hotel located in the financial district.

London, Reino Unido

Waiting services at Bruberry headquarters in London during the showroom opening period.- Detailed customer service- Based on communication with international clientsHiring company: Mitie Group

London, Reino Unido

Barista service provision at Apostrophe café kiosk in the Tower of London

Logroño Y Alrededores, España

Commercial and sales-related tasks within the energy retail sector as commercial intermediary agent for H.C. EDP Energía.*Attracting new customers via direct sales*Customer portfolio management: study and follow up

Bilbao Y Alrededores, España

Internship developed before graduating in Business Administration. This experience is characterized for its strong focus on sales, products and customer knowledge.*Customer service and sales*Survey study: customer consumption behaviour in store*Merchandising and product placement

Master Of Science, Service Management And Retail

Master’s Programme in Service Management with a strong focus on research. The programme combines in-depth subject knowledge of the service.

Business Management, Sales, Distribution, And Marketing Operations, General

Activities and Societies: Seminar: "The European Union After the Crisis" (2012) Summer courses: - “Las salidas a la crisis: reformas para.