Carlos Ruvalcaba Email and Phone Number

• Lead Team on residential masonry/concert projects• Negotiate proper estimates and quotes•Supervise on-site team members• Inspecting all projects• Responsible for commissioning jobs• Responsible for job site safety meetings• Responsible for ensuring all equipment and tools are available for projects• Communicate professionally with clients and provide excellent customer service in answering allquestions and concerns to the best of my ability• Maintaining a clean and safe work environment• Daily visits to jobsites to coordinate with subcontractors and assure that work is lined-up for the day• Reviewing construction schedules and making sure information is received by subcontractors so thatschedule is met• Review project plans, specs and scope of work• On site safety manager and client liaison in all matters regarding safety on active construction sites.Attend client safety/quality meetings and delivering information to teams and staff.

• Collaborate with Sales Management & Program Management to establish selling prices• Continually monitor business-to-business and business-to-employee customers open transactionsand follow up with internal departments for information as needed• Sending/responding to emails with Outlook from vendors/suppliers AMXL, Ceva, Estes, Metropolitan,OMNI, Cymax, Wayfair, Overstock, etc.• Assist with escalated department-related calls from customer service. Identify and assess customers’needs to achieve satisfaction; follow up to ensure resolution• Provide knowledgeable answers to questions about products, pricing, and availability• Provide update to companies regarding back-orders, order status, bill of lading and shipping inquiries• Collaborate with Marketing, Sales and Product Development teams on collateral for various projects,product launches, campaigns, etc.• Assist with monthly marketing strategy across our client's e-commerce platforms, inclusive ofProduct page updates, Email, paid media, CRM, Loyalty and promotions.• Serve as primary contact for Amazon and oversee marketing on product page optimizations, contentstrategy, paid media.• Use platforms/programs like Foundry, Microsoft Dynamics NAV, Commerce Hub, Channel Gate,Teams, Amazon Vendor Central, Outlook, Excel etc.

• Maximize overall profitability of sales team• Interact well with the customers with the end purpose of selling customers the car of their dreams.• Explain warranties, services, and other finance products.• Guide guests through financing and payment options.• Learn and stay up to date with available products, features, specifications, and other updates• Help set prices with marketing team online as well as prices in store when adjustments were needed.• Look at analytics of sales during each quarter to see adjustments that needed to be made to betterprice and fit customers.• Motivate my team, set goals as a whole and individuals, hold them accountable in certain situations• Enhance performance metrics and CRM• Use expert negotiation, closings, and marketing skills to positively impact sales• Develop and sustain worthwhile relationships and possess influence to increase sales• Maximize the sales department’s profitability and market penetration in the region

• Explain warranties, services, and other finance products.• Guide guests through financing and payment options.• Utilize our CRM eLeads to follow up with all prospects• Educate guests on vehicle models, specifications, features, and benefits.• Input and processes orders into advent system for various customers ranging from leasingcompanies, brokers, corporate accounts and new customers when recommended.• Constant communication via email, text, and phone calls to inform on inventory and details ofvehicles.• Doing digital marketing the different models, trims, colors, and accessories that they could get to getfull depth of vision.• Personally, delivering vehicles to company sites to insure understanding of features and getting allbenefits• Doing inventory for store to make sure we do not have shortage of vehicles to keep options availableas well as communicate with other dealerships when trades were necessary.• Maintain high Customer Satisfaction Index (CSI).