Mission Statement: Our mission is to motivate our student athletes and provide them with the tools to create healthy habits on and off the court. We want to empower the next generation to become pillars of their community. Purpose: Educating student-athletes from grade school to the collegiate level. Providing life skills educational courses that include financial literacy, health and nutrition, lifeskill after basketball and career placement. We are preparing young athletes for all stages of their life.

Collaborated within the Governance, Risk, and Compliance (GRC) team as well as product managers to manage and revamp the Security Review Process.Spearheaded weekly meetings with both project managers as well as leadership to provide insights and recommendations for addressing Security Review Process effectively.Supported the development and implementation of risk assessment strategies, enhancing the organization’s security process for both the end-user and internal teams.Utilized JIRA to collaborate with various team (engineering, architecture and security) to complete assessments. Created confluence pages for end-users to find work-flows, documentation and overall review process.

• Provide detailed reporting using splunk that examines the overall health of applications developed by Order Integration Services and Omni Back Office Channel developers.• Created report for OIS development team that provides in depth analysis to the Verify Order process.• Successfully utilized Tableau to redesign dashboard for varies Order Integration Services actions, in efforts to quickly diagnose any service related anomalies.• Efficient in creating data dictionaries and mapping data.• Successfully created performance based tableau reporting for newly launched products.

- Demonstrated expertise in process redesign and improvement strategies, transitioning from an appointment scheduler to a Business Analyst role within the organization.- Led cross-functional initiatives aimed at enhancing on-time delivery metrics, resulting in a notable 13.53% improvement in 2019.- Orchestrated the management of the order lifecycle, fostering collaboration among teams to optimize customer satisfaction and drive sales performance.- Leveraged Power BI reporting to analyze sales forecasts, identifying opportunities for efficiency enhancements and making data-driven recommendations.- Acted as a key liaison between various departments, ensuring alignment with business priorities and facilitating effective communication channels.- Contributed to the development and implementation of analytical workflows, encompassing metric definition, data gathering, experimentation, analysis, and dashboard creation.- Cultivated a culture of continuous improvement within the team, championing automation initiatives and best practice adoption to enhance overall efficiency and effectiveness.- Presented analytical findings and insights to stakeholders at multiple levels of leadership, translating complex data outcomes into compelling narratives to inform strategic decision-making processes.

• Partner with different individuals and groups to ensure that product is delivered on time. • Responsible for communicating to those parties in a variety of different ways to guarantee they have received the highest level of customer service. • Lead the on-boarding training for appointment scheduling.• Scheduling, rescheduling and canceling customer’s appointments. • Organized customer information and account data for scheduling and service purposes.

- Managed a team of HR professionals, including recruitment, training, task allocation, performance evaluation, and professional development planning.- Developed and implemented an HR On-Boarding Program aimed at enhancing employee retention and fostering collaboration, aligning with departmental goals.- Maintained adherence to departmental budgets, specifically focusing on staffing and training expenses.- Provided counseling and guidance to employees on performance-related issues, cultivating a culture of motivation and engagement within the organization.

• Collaborated with the Employee Campaign Coordinators within local businesses to plan, organize and conduct effective employee fundraising campaigns. This included providing them with necessary materials and making public presentations to employee groups• Maintained completed records on assigned accounts• Evaluated and recommended changes for future campaigns on assigned accounts• Monitored progress and project anticipated results• Responsible for achieving goals established by staff and volunteers

- Oversaw a team of employees, including recruitment, training, task assignment, performance management, and professional development planning, ensuring alignment with departmental objectives.- Developed and adhered to departmental budgets, including revenue and expense targets, and responded to changes in the business environment to achieve budgetary goals.- Managed inventory levels to meet service targets and working capital goals, collaborating with other functional areas for efficient inventory management.- Provided operational insights and leadership to initiatives aimed at reducing inventory costs, leveraging data analysis to recommend strategic approaches.- Contributed operational perspective and expertise to carrier management strategy development, collaborating with supply chain and facilities teams.- Utilized supply chain concepts such as forecasting, Economic Order Quantity (EOQ), Reorder Point (ROP), and safety stock to optimize inventory management and achieve organizational objectives.

- Spearheaded the development and implementation of a comprehensive communication strategy aimed at enhancing engagement and participation among parents and clients, resulting in increased program involvement.- Orchestrated the logistical aspects of competitive youth basketball events, ensuring seamless operations and delivering exceptional experiences for participants.- Demonstrated proficiency in managing costs effectively to align with budgetary constraints and organizational objectives, optimizing financial resources without compromising quality.- Exhibited a keen aptitude for problem-solving, promptly identifying and addressing challenges to maintain operational efficiency and uphold program standards.- Oversaw all aspects of team travel arrangements, including coordination and logistics, to facilitate smooth and efficient journeys for players and staff.

• Developed and gained senior management approval for Voice of Employee survey used throughout the company.• Reconciled the benefits statement.• Acted as a liaison with other HR departments that included Payroll and Benefits to resolve day to day employee issues. • Partnered with HR Director and Managers to complete Succession Planning to evaluate existing talent.• Mediate and conflict resolution on employee issues using current policies and disciplinary actions. • Performed recruitment activities such as candidate screening and interview scheduling. • Exit Interviews and Leave of Absences.

Led children with physical and cognitive disabilities through the day-to-day operation of camp. o 2008 Counselor of the Year o 2007 Counselor of the Year