Played a critical role in building and sustaining customer relationships while driving the adoption of VMware solutions. Defined and implemented a solution oriented go-to-market strategy for each named account. Presented VMware vision, strategy, and product roadmaps to executives and technical management. Worked closely with sales to build long-term business relationships and become a trusted advisor within assigned named accounts, across all lines of business. Understood the customer's high-level business challenges and matched VMware solutions to customer's business and technical requirements.

VMWARE TAM Services help you realize business value from your IT transformation. TAMs enable you to best leverage your VMWare Technology investment and optimize your environment over time, as they advocate your needs inside VMware.TAM Core Capabilities* Insight and Planning* Analytics and Measurement* Operational Risk Management* Knowledge Transfer and Best Practices Sharing* Advocacy* Special Access ProgramsApplications to your Business* Accelerate business transformation by operationalizing technology innovations at scale to deliver measurable business impact* Improve time-to-project completion, operational efficiency and user satisfaction during implementation and beyond* Cultivate your staff's knowledge of VMWare technology usage and best practices, empower you and your executive team with data-drive assessments, strategies and ROI measurements* Reduce costs and maximize the return on your VMware investment by taking full advantage of the capabilities offered by our platform, solutions and services

Support of VMware vSphere 4.1 environment consisting of 40+ ESXi hosts running 600+ VMsDesign of vSphere environment including the implementation of vDS and Cisco Nexus 1000vKey troubleshooter for vSphere environment including individual VM performance issues Primary support for enterprise wide Active Directory InfrastructureRedesigned Active Directory Sites to reduce WAN trafficReduced the number of defined subnets from 400 to 25 using IP summarization and "catch all subnets"Support for Citrix Xenapp 5 & 6 farms consisting of 80 servers with 100+ published applicationsImplemented Microsoft PKI Infrastructure

Provide 3rd level support to a team of 20 Desktop support technicians who support 12,000+ desktops, laptops and medical equipment in the tri-state areaSupported various departmental servers and applicationsProvided direct support to executive VIPs including the President and CIO

Providing 2nd level support for 12,000+ Windows desktops and clinical applicationsImplemented departmental Windows SharePoint as a knowledgebase and documentation repository