Carlos Acuña work email
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Carlos Acuña personal email
Senior Sales and Customer Success Manager, MBA. 20+ years of experience in various customer facing roles in several LTAM countries. Proven trajectory generating value in multinational companies through customer experience management, channel development, account management, and new markets expansion.100% Bilingual (Spanish/English) customer oriented and result driven professional with high levels of commitment and large analysis capabilities. Abilities to work in positions that require leadership, creativity, growth mindset, executive level relationship building, negotiation skills, efficient communication, and complex problem solving capabilities.
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Senior Customer Success ManagerRemoteSantiago, Cl -
Cx Partner Success ManagerRemote Jul 2023 - Present -
Customer Success ManagerRemote Aug 2021 - Jul 2023AmericasI am our Customer's Trusted Advisor and Advocate. In the past 2 years I have excelled at building strong relationships with clients and internal stakeholders at all levels.I have developed effective solutions that meet business requirements and address technical challenges through internal cross-functional collaboration.With a strategic and analytical mindset, I am able to proactively prevent churn and ensure operational excellence by implementing best practices and utilizing customer insights to inform decision-making. My greatest strengths lie in my ability to think strategically and maintain a customer-centric focus, ultimately delivering the best outcomes for all parties involved. -
Founder & Chief Happines ArchitectClickfulness Jul 2019 - Sep 2021Founder of a Digital Marketing Agency specialized in B2B Lead Generation that helps company owners, coaches, and consultants find and convert prospects into customers. Content generation and platform automation is developed based in their ideal client's customer journey. -
Channel Account Manager - Uruguay, Paraguay, Bolivia (Upb)Vertiv Sep 2018 - Jul 2019ChileAnnual Quota USD 1.6M. In charge of implementing the channel strategy in the UPB region. Vertiv is a global manufacturer of mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial enterprises. Portfolio includes Power (UPS), Thermal (cooling), Racks, Integrated solutions (micro–Data Center), and management software and equipment. -
Account Manager – Distributors ChileXerox Jun 2017 - Jul 2018ChileTeam Annual Quota USD 20M. VAD Manager, in charge of 4 distributors in Chile. Part of the Channel Sales Team, responsible for 40% of the Company’s revenue. Responsible for demand planning, channel and distributor growth, training, and engagement. Opening and enablement of new Value-Added Distributor. -
Account Manager – Distributors South Ltam (Argentina, Bolivia, Chile, Paraguay, Peru, Uruguay)Mcafee Apr 2015 - Jun 2017ChileRegional Annual Quota: USD 16M. VAD Manager for the Southern Cone, in charge of the relationship with 10 Distributors in 6 countries. Responsible for Product Managers’ performance and their local teams. Challenges: Define product strategy for channel sales in SMB and mid-market segments. Improve commercial and technical skills of Distributor’s sales force. In-depth knowledge of Sales, Marketing, Finance, and Operations areas of assigned VADs. In charge of channel recruitment, enablement, and engagement in assigned territory. Achievements: Double-digit growth in SMB and commercial segments. Enablement of a new distributor in Chile. Recruitment and enablement of more than 150 partners in the region. Achieved presales hiring in 6 distributors in the region, investment in new dedicated headcounts. -
Sales Executive Central America And The CaribbeanRed Hat Mar 2014 - Oct 2014ColombiaChallenges: Position Open-Source middleware and virtualization in a market dominated by traditional vendors like IBM, Oracle, Microsoft and VMWare.Achievements: 60% year over year sales growth. Generation of over 600K of new subscription pipeline in assigned territory. Recruitment and development of new channels in the region. -
Inside Sales RepresentativeOracle Jul 2011 - Mar 2014ColombiaStrategic Accounts Central America (FY14) - General Business Costa Rica (FY13) - Enterprise Accounts Venezuela (FY12)Average Annual Quota: USD 2M. Sales Executive responsible for direct and channel sales of SaaS and On-Premise Oracle portfolio. Product included Applications (ERP, EPM, CRM), Database, and Middleware (Security, Business Intelligence, Identity Management, Data Integration, and SOA/BPM) in assigned Territories. Recruitment and onboarding of new hires in the team. Challenges: Define and execute sales plans in different industries and market segments. Changed territory each fiscal year, needed to quickly establish a trust relationship at all levels with end-users and partners in order to drive fast results.Achievements: Double-Digit growth in all assigned territories (up to 68%reached in FY13). Overachievement in all Territories managed during 3 years. “Top-Performer” recognition. Successfully managed all segments during FY13 last Quarter (Costa Rica). -
Sales And Marketing DirectorCalltech S.A. Jul 2008 - Jun 2011ColombiaManaged a team of 7 sales and support professionals. In charge of the Sales and Marketing plan in Colombia and the rest of Spanish Speaking Latin America; reported directly to the CEO of the company. CallTech is a Software Development Company dedicated to create value-added Telephony Solutions.Challenges: Compete with a local product in a market where global companies are well-positioned. Restructure the sales area and define the company’s compensation model. Expand sales to other countries.Achievements: Sales increased 300% in the last quarter of 2009. 150% year over year sales growth in 2010. Identified and closed the largest call logging Project in the company’s history, 2,500 seats ($300K). Increased direct sales by 80%. Recruited new business partners in other countries -
General Territory Sales ExecutiveSun Microsystems Dec 2006 - Aug 2007ColombiaResponsible for Software, Storage, Services, and Servers Sales in Colombia Challenges: Position Sun’s Brand in a new market. Begin distributor model with Makrocomputo Achievements: Recruitment of 15 new channels in the country. Developed AMD server sales model. Closed sales with customers from non-traditional industries (finance and communications) -
Ibm.Com Telesales Xseries ArgentinaIbm Jul 2004 - Dec 2006ColombiaResponsible for Sales of System X Servers in Argentina’s Largest accounts (Cluster). Part of the Training Plan Volunteer teamAchievements: Quarterly Quota Attainment and up to 160% overachievement. Selected to participate in IBM’s “High-Performance Selling” sales course. Supported account executive with the largest Intel-based server deals in Petrobras, Repsol YPF, Argencard, Skanska, and Cencosud among others. -
Technical Support LeaderCalltech S.A. Sep 2003 - Jul 2004ColombiaResponsible of Technical Support and training areas. Managed customer satisfaction and led a team of 2 support engineers. -
TeacherColegio San Carlos Apr 1999 - Jun 2004ColombiaSeventh Grade Teacher (2002-2003) - private tutor and remedial classes teacher (1999 - 2003)
Carlos Acuña Skills
Carlos Acuña Education Details
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Business Administration -
Precision NutritionHealth, Wellness, Nutrition, And Fitness Coaching -
Business Admiistration -
Electronics Engineering -
Colegio San CarlosHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Carlos Acuña
What company does Carlos Acuña work for?
Carlos Acuña works for Remote
What is Carlos Acuña's role at the current company?
Carlos Acuña's current role is Senior Customer Success Manager.
What is Carlos Acuña's email address?
Carlos Acuña's email address is ca****@****ote.com
What schools did Carlos Acuña attend?
Carlos Acuña attended Thunderbird School Of Global Management, Precision Nutrition, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Universidad De Los Andes, Colegio San Carlos.
What skills is Carlos Acuña known for?
Carlos Acuña has skills like Leadership, Product Marketing, Solution Selling, Sales Process, Social Media, Channel, Hubspot, Salesforce.com, Account Management, Mailchimp, Linkedin Marketing Solutions, Channel Partners.
Who are Carlos Acuña's colleagues?
Carlos Acuña's colleagues are Brenda M. Morales, Laura Smillie, Rajibul Sk, Daniel Morris, Khatun Tania, Tuhama Qlyshi, Mohit Bhateja.
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Carlos Acuña
Business Development | Ejecutivo Comercial | B2B | Especialista En Insumos Médicos Y Ópticos | Optómetra | Óptico | ContactólogoSantiago -
Carlos Acuña
Azure Architect Expert | Devops Leader | Kubernetes Engineer | Software EnthusiastSantiago Metropolitan Area1pentafinanciero.cl -
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