Carlos Acuña

Carlos Acuña Email and Phone Number

Senior Customer Success Manager @ Remote
Santiago, CL
Carlos Acuña's Location
Santiago, Santiago Metropolitan Region, Chile, Chile
Carlos Acuña's Contact Details

Carlos Acuña work email

Carlos Acuña personal email

n/a
About Carlos Acuña

Senior Sales and Customer Success Manager, MBA. 20+ years of experience in various customer facing roles in several LTAM countries. Proven trajectory generating value in multinational companies through customer experience management, channel development, account management, and new markets expansion.100% Bilingual (Spanish/English) customer oriented and result driven professional with high levels of commitment and large analysis capabilities. Abilities to work in positions that require leadership, creativity, growth mindset, executive level relationship building, negotiation skills, efficient communication, and complex problem solving capabilities.

Carlos Acuña's Current Company Details
Remote

Remote

View
Senior Customer Success Manager
Santiago, CL
Website:
remote.com
Employees:
10284
Carlos Acuña Work Experience Details
  • Remote
    Senior Customer Success Manager
    Remote
    Santiago, Cl
  • Remote
    Cx Partner Success Manager
    Remote Jul 2023 - Present
  • Remote
    Customer Success Manager
    Remote Aug 2021 - Jul 2023
    Americas
    I am our Customer's Trusted Advisor and Advocate. In the past 2 years I have excelled at building strong relationships with clients and internal stakeholders at all levels.I have developed effective solutions that meet business requirements and address technical challenges through internal cross-functional collaboration.With a strategic and analytical mindset, I am able to proactively prevent churn and ensure operational excellence by implementing best practices and utilizing customer insights to inform decision-making. My greatest strengths lie in my ability to think strategically and maintain a customer-centric focus, ultimately delivering the best outcomes for all parties involved.
  • Clickfulness
    Founder & Chief Happines Architect
    Clickfulness Jul 2019 - Sep 2021
    Founder of a Digital Marketing Agency specialized in B2B Lead Generation that helps company owners, coaches, and consultants find and convert prospects into customers. Content generation and platform automation is developed based in their ideal client's customer journey.
  • Vertiv
    Channel Account Manager - Uruguay, Paraguay, Bolivia (Upb)
    Vertiv Sep 2018 - Jul 2019
    Chile
    Annual Quota USD 1.6M. In charge of implementing the channel strategy in the UPB region. Vertiv is a global manufacturer of mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial enterprises. Portfolio includes Power (UPS), Thermal (cooling), Racks, Integrated solutions (micro–Data Center), and management software and equipment.
  • Xerox
    Account Manager – Distributors Chile
    Xerox Jun 2017 - Jul 2018
    Chile
    Team Annual Quota USD 20M. VAD Manager, in charge of 4 distributors in Chile. Part of the Channel Sales Team, responsible for 40% of the Company’s revenue. Responsible for demand planning, channel and distributor growth, training, and engagement. Opening and enablement of new Value-Added Distributor.
  • Mcafee
    Account Manager – Distributors South Ltam (Argentina, Bolivia, Chile, Paraguay, Peru, Uruguay)
    Mcafee Apr 2015 - Jun 2017
    Chile
    Regional Annual Quota: USD 16M. VAD Manager for the Southern Cone, in charge of the relationship with 10 Distributors in 6 countries. Responsible for Product Managers’ performance and their local teams. Challenges: Define product strategy for channel sales in SMB and mid-market segments. Improve commercial and technical skills of Distributor’s sales force. In-depth knowledge of Sales, Marketing, Finance, and Operations areas of assigned VADs. In charge of channel recruitment, enablement, and engagement in assigned territory. Achievements: Double-digit growth in SMB and commercial segments. Enablement of a new distributor in Chile. Recruitment and enablement of more than 150 partners in the region. Achieved presales hiring in 6 distributors in the region, investment in new dedicated headcounts.
  • Red Hat
    Sales Executive Central America And The Caribbean
    Red Hat Mar 2014 - Oct 2014
    Colombia
    Challenges: Position Open-Source middleware and virtualization in a market dominated by traditional vendors like IBM, Oracle, Microsoft and VMWare.Achievements: 60% year over year sales growth. Generation of over 600K of new subscription pipeline in assigned territory. Recruitment and development of new channels in the region.
  • Oracle
    Inside Sales Representative
    Oracle Jul 2011 - Mar 2014
    Colombia
    Strategic Accounts Central America (FY14) - General Business Costa Rica (FY13) - Enterprise Accounts Venezuela (FY12)Average Annual Quota: USD 2M. Sales Executive responsible for direct and channel sales of SaaS and On-Premise Oracle portfolio. Product included Applications (ERP, EPM, CRM), Database, and Middleware (Security, Business Intelligence, Identity Management, Data Integration, and SOA/BPM) in assigned Territories. Recruitment and onboarding of new hires in the team. Challenges: Define and execute sales plans in different industries and market segments. Changed territory each fiscal year, needed to quickly establish a trust relationship at all levels with end-users and partners in order to drive fast results.Achievements: Double-Digit growth in all assigned territories (up to 68%reached in FY13). Overachievement in all Territories managed during 3 years. “Top-Performer” recognition. Successfully managed all segments during FY13 last Quarter (Costa Rica).
  • Calltech S.A.
    Sales And Marketing Director
    Calltech S.A. Jul 2008 - Jun 2011
    Colombia
    Managed a team of 7 sales and support professionals. In charge of the Sales and Marketing plan in Colombia and the rest of Spanish Speaking Latin America; reported directly to the CEO of the company. CallTech is a Software Development Company dedicated to create value-added Telephony Solutions.Challenges: Compete with a local product in a market where global companies are well-positioned. Restructure the sales area and define the company’s compensation model. Expand sales to other countries.Achievements: Sales increased 300% in the last quarter of 2009. 150% year over year sales growth in 2010. Identified and closed the largest call logging Project in the company’s history, 2,500 seats ($300K). Increased direct sales by 80%. Recruited new business partners in other countries
  • Sun Microsystems
    General Territory Sales Executive
    Sun Microsystems Dec 2006 - Aug 2007
    Colombia
    Responsible for Software, Storage, Services, and Servers Sales in Colombia Challenges: Position Sun’s Brand in a new market. Begin distributor model with Makrocomputo Achievements: Recruitment of 15 new channels in the country. Developed AMD server sales model. Closed sales with customers from non-traditional industries (finance and communications)
  • Ibm
    Ibm.Com Telesales Xseries Argentina
    Ibm Jul 2004 - Dec 2006
    Colombia
    Responsible for Sales of System X Servers in Argentina’s Largest accounts (Cluster). Part of the Training Plan Volunteer teamAchievements: Quarterly Quota Attainment and up to 160% overachievement. Selected to participate in IBM’s “High-Performance Selling” sales course. Supported account executive with the largest Intel-based server deals in Petrobras, Repsol YPF, Argencard, Skanska, and Cencosud among others.
  • Calltech S.A.
    Technical Support Leader
    Calltech S.A. Sep 2003 - Jul 2004
    Colombia
    Responsible of Technical Support and training areas. Managed customer satisfaction and led a team of 2 support engineers.
  • Colegio San Carlos
    Teacher
    Colegio San Carlos Apr 1999 - Jun 2004
    Colombia
    Seventh Grade Teacher (2002-2003) - private tutor and remedial classes teacher (1999 - 2003)

Carlos Acuña Skills

Leadership Product Marketing Solution Selling Sales Process Social Media Channel Hubspot Salesforce.com Account Management Mailchimp Linkedin Marketing Solutions Channel Partners Thought Leadership Forecasting Business Development Telecommunications English Negotiation Competitive Analysis Team Leadership B2b Marketing Customer Relationship Management Strategic Planning Activecampaign Sales Management Marketing Automation Direct Sales Microsoft Office Enterprise Marketing New Business Development Product Management Go To Market Strategy Enterprise Software Business Intelligence Conversion Optimization Social Media Marketing Personal Branding Web Marketing Strategy Business Strategy Saas Management Social Selling Marketing Strategy Pre Sales Cloud Computing Crm Linkedin Spanish

Carlos Acuña Education Details

Frequently Asked Questions about Carlos Acuña

What company does Carlos Acuña work for?

Carlos Acuña works for Remote

What is Carlos Acuña's role at the current company?

Carlos Acuña's current role is Senior Customer Success Manager.

What is Carlos Acuña's email address?

Carlos Acuña's email address is ca****@****ote.com

What schools did Carlos Acuña attend?

Carlos Acuña attended Thunderbird School Of Global Management, Precision Nutrition, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Universidad De Los Andes, Colegio San Carlos.

What skills is Carlos Acuña known for?

Carlos Acuña has skills like Leadership, Product Marketing, Solution Selling, Sales Process, Social Media, Channel, Hubspot, Salesforce.com, Account Management, Mailchimp, Linkedin Marketing Solutions, Channel Partners.

Who are Carlos Acuña's colleagues?

Carlos Acuña's colleagues are Brenda M. Morales, Laura Smillie, Rajibul Sk, Daniel Morris, Khatun Tania, Tuhama Qlyshi, Mohit Bhateja.

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