• Responsible for Operations, Claims (Life Insurance Business), Customer Service, Group Services and Group Operations and Technology for Argentina, Brazil, Chile, Colombia, Mexico and Venezuela for both segments, Global Life and General Insurance lines of business. • Budget of U$D250mio a year; 6 direct reports (Managers), 16 indirect reports (Business Units' Directors) and 2000 FTEs managed. Budget of U$D50mio a year for projects and enhancements. • Senior member in both Global Life… Show more • Responsible for Operations, Claims (Life Insurance Business), Customer Service, Group Services and Group Operations and Technology for Argentina, Brazil, Chile, Colombia, Mexico and Venezuela for both segments, Global Life and General Insurance lines of business. • Budget of U$D250mio a year; 6 direct reports (Managers), 16 indirect reports (Business Units' Directors) and 2000 FTEs managed. Budget of U$D50mio a year for projects and enhancements. • Senior member in both Global Life and General Insurance Regional Executive Teams, top-level regional structures in charge of the strategy setting and decision making process for the Region.• Design and implementation of the Group Operations and Technology structure to support the Region. Synergies planned and achieved; reduction of the 15% of the running costs for the first year and 25% for the following ones. • Design and implementation of the Operative Model to support the services provided to customers and facilitate it's adaptation to shifting customer behaviours and trends. • Manage a business comprehensive view, including processes, IT solutions alignment, project design and business readiness. • Design and implementation of a control framework throughout the region to meet Group requirements (Solvency II, SOX, ALM, etc.) Show less

• Responsible for Operations, Claims and Customer Service for Argentina, Brazil, Chile, Colombia, Mexico and Venezuela for Global Life line of business.• Budget of U$D50mio a year; 6 direct reports (Managers), 6 indirect reports (Business Units' Directors) and 500 FTEs managed. Budget of U$D20mio a year for projects and enhancements. • Senior member in Global Life LatAm Executive Team, top-level regional structure in charge of the strategy setting and decision making process for the… Show more • Responsible for Operations, Claims and Customer Service for Argentina, Brazil, Chile, Colombia, Mexico and Venezuela for Global Life line of business.• Budget of U$D50mio a year; 6 direct reports (Managers), 6 indirect reports (Business Units' Directors) and 500 FTEs managed. Budget of U$D20mio a year for projects and enhancements. • Senior member in Global Life LatAm Executive Team, top-level regional structure in charge of the strategy setting and decision making process for the Region.• Design and implementation of the Operative Model to support the services provided to customers and facilitate it's adaptation to shifting customer behaviours and trends. • Sponsor and Steering Committee Leader for the design and implementation of the core business regional platform, basis for the Regional Operational Service Hub. • Manage a business comprehensive view, including processes, IT solutions alignment, project design and business readiness. • Work actively with Proposition areas and Enterprise Architecture to ensure an end-to-end approach for every project. • Design and implementation of a control framework throughout the region to meet Group requirements (Solvency II, SOX, ALM, etc.) Show less

• Responsible for IT for Argentina, Brazil, Chile, Mexico and Venezuela for Global Life line of business.• Budget of U$D25mio a year; 8 direct reports (Managers), 6 indirect reports (Business Units' IT Directors) and 200 FTEs managed. Budget of U$D20mio a year for projects and enhancements.• Assessment, design and implementation of the regional core business platform, basis for the Regional Operational Service Hub. • Due Diligence and IT Lead for the Joint Venture established with… Show more • Responsible for IT for Argentina, Brazil, Chile, Mexico and Venezuela for Global Life line of business.• Budget of U$D25mio a year; 8 direct reports (Managers), 6 indirect reports (Business Units' IT Directors) and 200 FTEs managed. Budget of U$D20mio a year for projects and enhancements.• Assessment, design and implementation of the regional core business platform, basis for the Regional Operational Service Hub. • Due Diligence and IT Lead for the Joint Venture established with Banco Santander, which is the main source of net income for Zurich in the region. Show less

• Responsible for the operation, enhancement and maintenance of all platforms and applications in Argentina. • Budget of U$D15mio and 4 direct reports. Total area of 14 FTEs. • Led the complete outsourcing of the systems maintenance and enhancements through a Software Factory (SW) which led to an important re-engineering of the structure and processes, reducing the annual running costs by 47% and still improve the end-to-end time in more than 40% average. • Sunset of non profitable… Show more • Responsible for the operation, enhancement and maintenance of all platforms and applications in Argentina. • Budget of U$D15mio and 4 direct reports. Total area of 14 FTEs. • Led the complete outsourcing of the systems maintenance and enhancements through a Software Factory (SW) which led to an important re-engineering of the structure and processes, reducing the annual running costs by 47% and still improve the end-to-end time in more than 40% average. • Sunset of non profitable product lines. Profit U$D 2mio/year. • Definition of business' critical variables (KPIs) alongside with business stakeholders and board of Directors. Issuance of the monthly regional management dashboard - actual versus budgeted follow-up, justification for deviations, trends. Show less

• Conceptualization, assessment, design and implementation of the project "Back to Core". This project was required to allow the company to operate under the latest core platform version; after being ten versions behind when I was hired. This project not only led to dramatically reduce running costs in applications maintenance but also to reduce liabilities as company was not compliant with latest regulations. • Senior partner in the team responsible for the merger of Metropolitan Life And… Show more • Conceptualization, assessment, design and implementation of the project "Back to Core". This project was required to allow the company to operate under the latest core platform version; after being ten versions behind when I was hired. This project not only led to dramatically reduce running costs in applications maintenance but also to reduce liabilities as company was not compliant with latest regulations. • Senior partner in the team responsible for the merger of Metropolitan Life And Travellers Life & Annuities Operations in Argentina. After the merger, the IT running costs were reduced in 40% in the first eight months time. • Responsible for the operation, enhancement and maintenance of all platforms and applications in Argentina. Show less

• Managerial responsibilities over Argentina, Brazil, Chile and Colombia. • Design, implementation and follow-up of the IT Annual Plan in each country. • Assessment of the need for technological upgrade required in each operative unit. • Assessment, design and strategic planning for the SAP implementation both for Logistics and Financial areas. • Regional Budget administration.

• Managerial responsibilities over Argentina, Brazil, Chile, Uruguay and Venezuela.• Design, implementation and follow-up of the IM and Telecommunications Annual Plan in each country. • Assessment of technological/capabilities gaps in each operating unit. • Design and construction of a proprietary regional telecommunications network.• Representation of the region at Corporate level in the SAP team.

• Start-up of the Company. • Analysis, assessment and implementation of the core business platform. • Analysis, assessment and implementation of the ERP & CRM solutions.• Budget of U$D5mio and 3 direct reports. Total area of 15 FTEs.• Design, implementation and control of all administrative procedures (O&M).

Project Manager in Reengineering Projects implying business analysis, processes and procedures redesign and new technological tools implementation. • MEPRO Team: Evaluation and assessment of improvement opportunities in the different units of the Company.• BPCS Team: Planning, organization, analysis, supervision and implementation of BPCS (Business Planning and Control System); involving Inventory Management, MRPII, Quality Assurance, etc. BPCS is an ERP solution, predecessor of SAP… Show more Project Manager in Reengineering Projects implying business analysis, processes and procedures redesign and new technological tools implementation. • MEPRO Team: Evaluation and assessment of improvement opportunities in the different units of the Company.• BPCS Team: Planning, organization, analysis, supervision and implementation of BPCS (Business Planning and Control System); involving Inventory Management, MRPII, Quality Assurance, etc. BPCS is an ERP solution, predecessor of SAP software.• SICMA Team: Planning, organization, analysis, supervision and implementation of SICMA (Rodrigo Alonso & Asociados); an integrated software complementing BPCS developed for Purchasing Area.• Automation of several parts of the production administrative circuits.• Pharma Team: Planning, organization, analysis, supervision and implementation of Pharma Commercial System; involving stock Management, full Processing of Customer Orders, Debt Analysis and Distribution. Show less