• Conducts a comprehensive assessment to develop an individualized housing plan that is youth specific with each participant.• Maintains client records in the Homeless Management Information System (HMIS), County elCM database.• Participate in staff meetings and attend other meetings and seminars.• Conducts home and field visits, monitors household budget, and provide housing advocacy with landlords

• Offered information about the eligibility requirements to apply to the different programs granted by Montgomery County.• Provided outstanding customer service, promptly addressing, and resolving inquiries and concerns.• Exhibited adept multitasking skills, efficiently managing concurrent tasks and responsibilities.

• Determined eligibility for the STATE COVID Rent Relief Program which serves low-income vulnerable households by adhering to Federal, State and County regulations, policies, and procedures

• Created and registered new clients in the database and provided excellent customer service in person.• Record the sample taken in the system and make sure that all customer data is correct to be sent to the laboratory

• Offered excellent customer service by answering any questions about health and auto insurance and coverage.• Created and generated payment plans and quotes according to the needs of each client.

• Generated new business alliances for the e-commerce company through closing new deals in different categories.• Defined proposals and ideas to increase the assortment of suppliers and brands in the marketplace, created a base of potential leads or sellers according to the market and made relevant contact through meetings and closed the deal.