Carlos Almeida Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo Area, Brazil

Responsible for managing providers and customers, ensuring the quality of services contracted in Brazil for the group. Management of 08 regional managers and 110 direct employees, responsible for 30 thousand access points. 35% reduction in failures and 22% relapses, raising the SLA to 99.99% in nine months. Third-party monthly cost reduction in contractual fines of 14% in 1 year.

Responsible for managing improvements, service stability and customized quality processes for all group clients. Responsible for technical after-sales in strategic accounts and for managing eight geographically divided regions, with 110 direct employees. Redefinition of the service process, previously restricted to the 20 largest customers in São Paulo, for 100% of national customers, maintaining the quality service process, without increasing headcount.

São Paulo

Responsible for executive management of commercial and customized projects for strategic clients (banks, card processors, automobile, food and energy industries) with teams of senior sales managers and technical sales consultancy totaling 33 professionals. Cost reduction by 23%, and implementation of regional marketing management. Development of after-sales service process and service improvements through performance monitoring.

São Paulo

Responsible for coordinating and integrating the areas of Logistics, Marketing, Pre and Post-Sales, Products and Telephony Consultants. Development of a billing solution, with the implementation of a billing and billing tool in Febraban format. Creation of customized post-sales and pre-sales service for customers who needed specific processes.

São Paulo

Responsible for managing special projects between companies and suppliers, managing the execution of the Call Center (Brasil Center Comunicações), coordinating Total Quality ISO 9001 and preparing and building networks. Product management for offers and platform adaptation and service as demand. Relationship with input and technology suppliers. Responsible for unit metrics and results.

São Paulo

Responsible for the commercial management of 36 franchisees with 127 stores, involving consultancy for franchisees regarding their administrative and financial qualifications, marketing development, sales actions, recruitment, training, location and store appearance. Reformulation of sales and inventory control, bringing 40% logistics efficiency and 20% reduction in transport and dispatch costs.

Coordination of sales strategies and marketing actions, import, export, logistics and government sectors. Administrative and production follow-up in plants.Responsible for planning, managing and executing events and fairs in the food industry, such as Apas, Abras, Agas, Agos, Amis. Responsible for the development and modernization of the company's new image, logos, new packaging, online and offline marketing actions, 0800 service, new products and new markets.

Mba In Business Management, Products And Marketing, Administration, Business And Marketing

Bachelor'S Degree In Marketing And Social Communication, Marketing