Carlos A. Email & Phone Number

Acts as a liaison for various departments and facilitates possible solutions for any questions, concerns,or projects.Provide in-person and remote user support on day-to-day IT issues in assigned geographical areas.Communicate with end users to identify scope of problem and determine when to escalate issues.Assist with the use of computer Hardware and.

• Coordinate and communicate with the Property IT Manager for tasks that arise for day-to-day operations of the various computer systems and hardware.
• Was the initial contact when providing on-site administration for software users in a variety of work environments, including professional offices, restaurants, hotel, and spa.
• Receive, test, and install all new PC, desk phone, cell phone, and POS hardware.
• Communicate and produce detailed shift reports.
• Identified scope of problems to determine when to escalate issues to on-call teams after-hours.

Responsibilities included help desk support and sale. Programmed and registered IoT devices to The Things Network. Configured LoRaWAN Femto Gateways as well as registered them to The Things Network. Develop and maintain customer support documentation. Assembly, setup, and test, of product and product kits. Basic electronics and firmware design and testing..

Creation Station, La Quinta, CA

Maintenance and troubleshooting of all equipment (3D Printers, laser cutter, electronics station, sewing, and tool room). Create and run workshops on topics related to STEAM utilizing our equipment. Teach and create classes for the makerspace on how to use our equipment and create your projects with it. This role also allowed me to work on various projects.

Mentor middle school students with their projects involving app development, design, and fabricating prototypes using 3D printing.

Co-lead a project where we designed and fabricated a sensor controlled lighting system that can help pace a runner.

Volunteer as a certified Referee for FIRST Tech Challenge. Involves making judgement calls that effect whether a team of students scores points, gets penalized, or disqualified.

Palm Springs, CA

Assembled, installed, tested or maintained electrical wiring (120 volts and 240 volts) and equipment.

Palm Springs, CA

Performed various repairs, such as adjusting brakes, replacing spark plugs, changing engine oil and filters as well as replace radiators, water pumps, AC condensers, and specified car parts.