Business Operations Partner
Current
Mar 2024 - Present
AeroLeads people directory · profile
Carlos E. Báez Email & Phone Number
Managed Services | Professional Services | SAAS | Consulting | Multi Cloud | Customer Success | ITIL
at
Latitude Services
1 work email found
@cloud.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Managed Services | Professional Services | SAAS | Consulting | Multi Cloud | Customer Success | ITIL
Location
Lake Worth, Florida, United States
Who is Carlos E. Báez? Overview
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Quick answer
Carlos E. Báez is listed as Managed Services | Professional Services | SAAS | Consulting | Multi Cloud | Customer Success | ITIL at Latitude Services, based in Lake Worth, Florida, United States. AeroLeads shows a work email signal at cloud.com and a matched LinkedIn profile for Carlos E. Báez.
Carlos E. Báez previously worked as Business Operations Partner at Latitude Services and Senior Manager Customer Sucess Mgmt at Cloud Software Group. Carlos E. Báez holds B.A, Information Systems from Universidad Del Turabo.
Company email context
Email format at Latitude Services
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*@cloud.com
68% confidence
AeroLeads found 1 current-domain work email signal for Carlos E. Báez. Compare company email patterns before reaching out.
Profile bio
About Carlos E. Báez
With over 20 years of experience in IT management and operations, I aim to ensure the highest level of customer satisfaction, retention, and loyalty by delivering exceptional technical support, service delivery, and business value. I leverage my expertise in cloud computing, Citrix technologies, ITIL framework, and project management to oversee the implementation, integration, and optimization of cloud applications for diverse clients. I also mentor and develop my team of customer success managers, service delivery managers, and technical consultants, fostering a culture of collaboration, innovation, and excellence.As a result of my leadership and contribution, we have achieved multiple milestones in customer satisfaction, such as increasing the net promoter score by 20%, reducing the churn rate by 15%, and securing a large contract with a Fortune 500 company. I am passionate about enabling digital transformation and creating lasting partnerships with customers, stakeholders, and vendors.
Current workplace
Carlos E. Báez's current company
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10 roles · 27 years
Carlos E. Báez work experience
A career timeline built from the work history available for this profile.
Senior Manager Customer Sucess Mgmt
• Manage day-to-day technical consultant escalation operations.• Led and mentored a group of 16 Technical Consultants globally.• Promoted a people-first servant leadership model by providing resources, allowing employees to grow and thrive.• Further diversity, equity, and inclusion by partnering with leadership, driving operational excellence.• Initiated and implemented ideas to improve services and business development efforts.• Decrease by 40% all cases escalated to level 2/level 3 support by providing workshops to Level 1 technicians with best practices.• Developed short- and long-term strategic plans based on functional knowledge and data analysis to further company vision.• Monitored key performance indicators and made operational adjustments, maximizing success.• Work with HR Business Partners, the hiring, training, and performance reviews• Collaborated with internal stakeholders to update, develop, and implement KPIs and SOPs for continual service improvement.• Reviewed technology needs to drive operating cost savings and improved revenue control.• Identified and actioned strategies to drive growth and end-customer experience
Jan 2023 - Jan 2024
Senior Manager Service Delivery Cms
Feb 2021 - May 2023
Global Service Desk Manager
Jan 2019 - Feb 2021
Senior Consultant
Apr 2018 - Dec 2018
Consultant
Oct 2016 - Apr 2018
Staff Consultant
Apr 2015 - Sep 2016
Network Specialist
Jan 2014 - Mar 2015
Network Analyst
Feb 2002 - Dec 2013
Internal Adjuster
2000 - 2002
~2 yrs
1 education record
Carlos E. Báez education
-
Universidad Del Turabo
FAQ
Frequently asked questions about Carlos E. Báez
Quick answers generated from the profile data available on this page.
What company does Carlos E. Báez work for?
Carlos E. Báez works for Latitude Services.
What is Carlos E. Báez's role at Latitude Services?
Carlos E. Báez is listed as Managed Services | Professional Services | SAAS | Consulting | Multi Cloud | Customer Success | ITIL at Latitude Services.
What is Carlos E. Báez's email address?
AeroLeads has found 1 work email signal at @cloud.com for Carlos E. Báez at Latitude Services.
Where is Carlos E. Báez based?
Carlos E. Báez is based in Lake Worth, Florida, United States while working with Latitude Services.
What companies has Carlos E. Báez worked for?
Carlos E. Báez has worked for Latitude Services, Cloud Software Group, Citrix, Evertec, and Banco Popular De Puerto Rico.
How can I contact Carlos E. Báez?
You can use AeroLeads to view verified contact signals for Carlos E. Báez at Latitude Services, including work email, phone, and LinkedIn data when available.
What schools did Carlos E. Báez attend?
Carlos E. Báez holds B.A, Information Systems from Universidad Del Turabo.
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