Ownership of solutions from technical, service design and cost perspectives.

Customer: several Swedish and international customers in a multinational, spread delivery organisation.Manage "Requests for Service" from the customer supporting sales and the delivery organisation into order assessment, solution definition, proposal preparation, financial approval, resources assignment, implementation tracking and sign-off for acceptance.Process improvement initiatives are part of this role: Set the basis for a procedures systematisation and description for a successful off-shoring. Integration of procedures & tools: Service Now and Requests Management tool.

Customer: HusqvarnaProcess Champion at Account level: - Customer facing process owner for ITSM processes - ITSM team delivery coordination for Event, Incident, Problem, Change, Knowledge, Configuration, etc ITIL processes - Internal process development Main projects: - Process governance procedures - Process redesign/rewrite - New process: Event Management, On-site operations, Restore requests

Customer: HusqvarnaApril11-April14 ITIL Change Manager (Service Delivery)April11-Mar12 ITIL Process development (Project)

Part of the Service Management Outsourcing to IBMProjects (local coordinator in Spain):- ITIL Operations & Transition processes (alignment to global) - Data Center consolidation- Offshoring of mainframe support- Cost reduction contributions (application changes control, consumption task force)- Transition projects due to outsourcing (utility pricing, SLA, IT products administration), - Release Management tools & processes implementationProjects (management):- Lean Six Sigma projects (Demand Management RfS, Change Management PCC; Incident Management Resilience), - IT Continuity Management: Disaster Recovery set up and test in Spain & PortugalOperations:- Vendor Service Delivery/Operation relationship & support- IT Development customers relationship & common project- Small team coordination

Project Management of the merge of existing banking website platforms (eBanking).Project description: Private & Business Clients eBusiness offering integrationTook part into (until Sep.03): Project setup, Specification phase, Build phase working for the Business area & interfacing with IT (internal & external providers), UAT & Rollout preparation and supervision, project close. Subprojects: 1- rebranding, 2-outsourcing of financial information, 3-helpdesk chat service integration

IT/Ops Specialist for Maxblue Italy Rollout Operations: Pilot,1st rollout, clients migration and other releases rollout; ; IT provider delivery supervision; Customer Requirements; Test ManagementProjects: Change Management implementation (local coordinator)

[ATHENS] Sep99-Jul01: Accenture, banking sector. Customer: bank EFG EurobankPAYMENT SYSTEMS (cards, ATMs, new e-channels)[MADRID] Jun99-Sep99: Andersen Consulting, banking sector. Customer: bank BREPERSONAL ACCOUNTS (deposits, global statement)[BARCELONA] Sep98-Jun99: Andersen Consulting, banking sector. Customer: bank BBV InternacionalPAYMENT SYSTEMS (exceptions, merchants)

Responsibility over Data Systems & Telecommunications at Madrid Branch, between 30 and 60 internal customers. Part of Société Générale Group.[Society name changed to NewEdge since 2007]

Company associated to the Stock Exchange of ValenciaIT specialist for development of a project for setting-up a commodities futures market & IT support for the project team

Support development department for Unix solutions