Carlos Brodit Email & Phone Number

I lead B2B process and policy reviews to improve efficiency, reduce costs, and enhance customer satisfaction. I analyze customer interactions to identify automation opportunities, speed up resolutions, and minimize manual efforts. Additionally, I conduct business analysis to assess workflows, identify process gaps, and provide data-driven recommendations. I collaborate with cross-functional teams to gather business requirements, define key metrics, and develop strategic initiatives for process optimization.

Pasay City, Philippines

I reviewed and approved policies and procedures to ensure regulatory compliance and manage operational risks. I implemented process improvements through automation, including online tenant onboarding and mobile apps for mall operations. I established a Business Continuity Management System, encompassing staff training, internal audits, and ISO certification preparation. Additionally, I developed a comprehensive manual for designing, constructing, and opening new malls, collaborating with multiple departments, which helped SM Supermalls expand its presence across the Philippines.

Makati City, Philippines

I managed the daily operations of teams, including the regional data entry center and global graphic design team, consistently meeting production, quality, speed, and financial targets every month. I achieved ISO 9001 certification for shared services through training, documentation, and audits, maintaining high customer satisfaction and zero audit non-conformities. Additionally, I conducted annual online surveys to gather and report customer feedback, identifying areas for improvement in SGS offices and laboratories globally.

Ortigas Center, Pasig City, Philippines

I managed a global telecommunications database, tracking key performance indicators such as subscriber data, ARPU, churn rate, revenue, and net income. I conducted research on new services, products, technologies, and government regulations in the telecommunications sector.