Carlos Brunson Email & Phone Number

United States

United States

Demonstrated exceptional customer service skills by effectively resolving customer inquiries and concerns over the phone.Consistently met or exceeded monthly targets for call handling time, customer satisfaction, and first-call resolution.Developed strong product knowledge across multiple lines of business, enabling efficient and accurate responses to customer inquiries.Utilized active listening techniques to understand customer needs and provide personalized solutions, resulting in increased customer satisfaction and loyalty.Successfully handled escalated customer issues with professionalism and empathy, de-escalating tense situations and achieving satisfactory resolutions.Collaborated with cross-functional teams, including mobile, technical support, and fraud departments, to address customer concerns and ensure a seamless customer experience.

Atlanta, Georgia, United States

Under the supervision of the Transportation Manager, the Transportation Supervisor supervises and manages the work of the employees during the shiftEnsure that all policies and procedures are followed per Ne wrest and client’s requirementsCommunicate effectively with all crew members and team membersHold team members accountable for all expectationsAssist with any coaching and/or corrective actionsCan fill any role (galley,doordash, and equipment)Tendency to prefer a planned, systematic approach to workPreference for tasks that require thoroughness and attention to detailTendency to keep commitments and fulfill work obligationsEnjoyment of change and comfort with ambiguity and unpredictability at workEnjoyment of being busy and preference for a quick work pace when completing tasks

Full timeProviding premier customer service to all customers and responding to questions on demand. Supervising departmental team daily and encourage teamwork to ensure customer satisfaction. Maintaining safe sanitized work environment, ordering supplies, inventory control, processing customer sales orders, training new employees, process weekly sales reports, ensure accuracy of shipments upon receiving, Troubleshoot equipment issues, program electronic menu display.

• Effectively troubleshooting client issues to provide prompt and precise resolutions.• Re-image computer(restoring crashed PC). • Responsible for maintaining a support ticket queue.• Set-up new computer up to triple monitors professional cable management