Carlos Caldeira Email & Phone Number

São Paulo Area, Brazil

Consulting firm with focus on strategy implementation, CXwww.kcd.com.brSample Projects:- CX Strategy for client in the payment business- Strategy formulation and implementation for client in the payment business (R$ 4 billion in revenues)- Interim management of business school with responsibilities for client development and P&L- Strategy formulation and implementation for client in the chemical business (R$ 200 million in revenues)- Strategy formulation and implementation for client providing services for the banking sector. Contributed to a 5-time increase in revenues over a period of 8 years- Strategy formulation for larger distributor of gas in Brazil

São Paulo, Brazil

Professor and Lecturer for Executive Education and Certificate Programs.2021-2023 - Director of Center for Business Studies2019 - Developed the Customer Experience Executive Course2017-2018 - Coordinating role for curriculum revision on Certificate Programs. Competency: problem solvingCourses: Strategy Formulation and Implementation, Strategic Marketing, Service Management, Customer Experience, Political Strategy, Government Relations.Research interests: Corporate Political Action and Government Relations, Customer Experience and Strategy.

São Paulo E Região, Brasil

Managing Director - Loyalty & Customer Experience ManagementIpsos Loyalty specialises in all matters relating to measuring, managing and improving customer relationships and employee engagement. We help our clients manage the experiences they deliver in a way that maximises the value of both customers and employees to their organisation.-Enterprise Feedback Management-Customer Experience Measurement and Management-Mystery Shopping-Customer Journey Mapping-Employee Engagement Measurement and Management

Consulting firm with focus on strategy implementation, corporate performance managementwww.kcd.com.brSample Projects:- Strategy formulation and implementation for client in the payment business (R$ 4 billion in revenues)- Interim management of business school with responsibilities for client development and P&L- Strategy formulation and implementation for client in the chemical business (R$ 200 million in revenues)- Strategy formulation and implementation for client providing services for the banking sector. Contributed to a 5-time increase in revenues over a period of 8 years- Strategy formulation for larger distributor of gas in Brazil

(Consulting firm with focus on strategy implementation, corporate performance management)Sample Projects:- Planning and implementation of logistics cost reduction for tractor manufacturer. Achieved 15% reduction of global transportation costs (R$ 15 million)- Processes redesign for one of the largest tractor dealers in the world (Revenues of R$ 500 million)- Organizational design for Energy Unit (with R$ 30 billion in assets) in a vertically integrated company in the Metal & Mining business. Definition of functions & responsibilities, new macro processes, KPIs. - Market Assessment for investment Decision on Latin American Media Production Region

São Paulo Area, Brazil

http://www.voxage.com/- Conducted strategic planning focusing on solutions / SAAS based model that generated a 35% annual increase in revenues in three years.- Budgeting, Forecasting and Cash management responsibilities - Implementation of Managerial Information System based on EVA- Implementation and management of the Balanced Scorecard

- Coordination of 10 client resources in the implementation of the Strategic Plan for large client in the Insurance Business (R$ 5 billion in revenues)- Definition of market potential for entry strategy in the audio & video production business (cinema & advertising)- Business plan and entry strategy for two new lines of business for Agro Business company

https://www.ford.com/- Planning and approval of new car line with US$ 1 Billion in investment- Control of revenues, costs and profitability during implementation- Budgeting and forecasting responsibilities - Cross functional reporting with the global structure (Cars Finance in the US, Product Development in the UK)

São Paulo Area, Brazil

Mba, Strategy, Finance

Activities and Societies: Teaching Assistant, Managing Organizations Course

Doctoral Degree (Phd) - Doutorado, Strategy

Configuração das Capacidades Políticas de Subsidiárias de Multinacionais Operando no Brasil

Bachelor, Business Administration And Management, General

Activities and Societies: Treasurer - Varsity Association (AAAVC)