I served as a liaison between 180 franchise owners and over 900 customers (B2B) and provided front-line assistance through three independent regional offices located in the Greater Toronto and Hamilton area.

Matched and placed with Pusateri's as a Customer Service Clerk as Part of the Youth Collaboration Program with YES, designed to develop Canadian employability skills and workplace experience for newly landed immigrants.

As operation manager of a high-end restaurant, I was an ambassador of its brand, history, and significance of service quality, where I had to promote the company’s intrinsic corporate culture among the community, guests, and employees, and my main responsibility was to ensure the correct and smooth operation of the restaurant, reason why I had to be involved in the decision making processes of every area of the business

Processed technical support tickets for a mobile network company, where I analyzed and evaluated metrics related to call volumes, to identify service interruption or outages in a specific geographical area, and generate alerts to customers advising about the problem.

I was a call center agent for a Mobile Network Company, were provided general customer service and technical support, both in English and Spanish to corporate customers located in Latin America and North America.

I was Operation Agent outsourced by Positiva Insurance Company, which is the official issuer of the mandatory worker compensation insurance by the government of Colombia (Like WSIB in Ontario), where I used to manage all walk-ins consultation, document reception, verification, and sensitive data management from employers, employees, and service providers. Due to the sensitiveness of the collected data, the company had strict KPIs where agents were constantly evaluated on the follow-through of Company policies & procedures, Employment Standards Act, Privacy Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act.