Carlos Castillo Email & Phone Number

Madrid, Es

Madrid Area, Spain

Working at a hostel requires a combination of skills including front of house skills, excellent customer service, operations management, and facility management. Operational responsibilities: overseeing the daily management of the hostel, guest reception, ensuring appropriate staffing and resourcing, liaising with outside staff/tourism personnel, training new staff members and delivering exceptional customer service. Financial responsibilities: managing group budgeting and contracting, business development to optimize occupancy, monitoring and reporting of sales performance, preparing future financial needs assessment, marketing tactics, and managing social media presence. Facility responsibilities: complying to health and safety codes, managing inventory and supplies, ensuring operational condition of the building, and supervising maintenance activities.

Madrid Area, Spain

Cross functional role that included both front office responsibilities and financial analysis for the hostel. I was responsible for the day-to-day management, such as staffing, activity management, logistics, facilities and maintenance, hostel inventory, reception, and customer service. Additionally, I oversaw business development, managing budget, analyzing industry pricing, forecasting occupancy inventory, and overseeing social media presence.

Madrid Area, Spain

Responsibilities included budgeting, accounting, inventory management, vendor sourcing and contracting, menu pricing, and groups/banquet coordination.

Venezuela

Responsibilities included front desk reception, check in/out, guest billing and payment, management of house accounts, groups contracting, tourism advice, and customer service.

Venezuela

Carry out general cleaning and maintenance of boats. Collaborate in all materials and toolshandling jobs that do not require specialized training. Use of different ship devices such asloading and unloading material, hooks, hoses, rope, etc. Carry out minor repairs and rust andpaint removal tasks.

Venezuela

I was part of the team responsible for developing new business plans to generate more sales in one of the largest telecommunications companies in Latin America. Primary responsibilities included tracking and analyzing telephone/internet usage in order to obtain more customers and offer them better benefits, providing competitive telecommunications intelligence, and assisting with direct to consumer marketing.

Venezuela

Business development and management of the agricultural supply chain from retail to the wholesale markets. Territories included both rural and urban areas. My work was deeply rooted in the community, often visiting the agricultural farms where the food is sown and harvested, as well as the various downstream distribution centers. Responsibilities included understanding every aspect of the supply chain, as even the smallest details such as weather conditions and supply could affect production.

Master'S Degree, Entrepreneurship/Entrepreneurial Studies, Máster

Course work primarily focused on marketing tactics for specific products and individualized customer groups. We learned to modify our.

Bachelor'S Degree, Economics

High School Diploma, Sciences, Senior

Activities and Societies: Debate team, conversational activities, formal grammar, and speaking.Exchange student for Senior year of high.