Carlos Castro Email & Phone Number

I am an experienced, accomplished, and results-driven quality assurance professional, proficient at leading and developing team members and evaluating and monitoring agent interactions to ensure the highest level of satisfaction and regulatory standards. I have excellent written and verbal bilingual communication skills. I possess the ability to work effectively in a cross-functional environment, while cultivating strong relationships with internal/external teams to achieve organizational goals. I also have strong leadership, interpersonal, problem-solving, attention to detail, organizational, analytical, coaching, and mentoring abilities.I am always eager to network with other professionals, so feel free to contact me today.

Listed skills include Nonprofits, Spanish, Leadership, Customer Service, and 32 others.