Carlos H. Ceballos C

Carlos H. Ceballos C Email and Phone Number

Gerente de Canales - LATAM @ Broadvoice
Bogotá, Bogota, CO
Carlos H. Ceballos C's Location
Bogotá, Capital District, Colombia, Colombia
Carlos H. Ceballos C's Contact Details

Carlos H. Ceballos C work email

Carlos H. Ceballos C personal email

n/a
About Carlos H. Ceballos C

Territory & Channel Manager with over 10 years of experience in channel management and business development across Central America and other LATAM territories, specializing in enterprise technology solutions. Passionate about connecting people, technology, and strategies to achieve extraordinary results.I have a proven track record of developing and executing comprehensive sales strategies that drive revenue growth, strengthen partner relationships, and expand market presence. My expertise lies in value-based solution selling, account planning, and customer service within highly competitive environments. Proficient in Salesforce CRM, I leverage data-driven insights to ensure accurate sales forecasting and effective pipeline management.I excel at building strong partnerships with strategic channel partners and clients, delivering tailored technology solutions that align with market demands. Over the years, I have consistently achieved measurable growth in revenue, customer retention, and partner capabilities, contributing to sustained business success.As a Territory & Channel Manager, I have successfully led multidisciplinary teams across the LATAM region, breaking through geographic and cultural barriers to foster collaboration and align efforts toward shared objectives.On a personal level, becoming a father has been one of the most enriching and transformative experiences of my life. Being the parent of an amazing 4-year-old boy has taught me invaluable skills such as resilience, empathy, and the ability to lead with humanity—qualities I apply daily in both my personal and professional endeavors.I firmly believe that combining technology, innovation, and a strategic, empathetic approach is the key to building strong relationships and driving extraordinary results in today’s dynamic and competitive business landscape.

Carlos H. Ceballos C's Current Company Details
Broadvoice

Broadvoice

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Gerente de Canales - LATAM
Bogotá, Bogota, CO
Website:
broadvoice.com
Employees:
267
Carlos H. Ceballos C Work Experience Details
  • Broadvoice
    Gerente De Canales - Latam
    Broadvoice
    Bogotá, Bogota, Co
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  • Broadvoice
    Channel Partner Manager - Latam
    Broadvoice Dec 2024 - Present
    Bogota, D.C., Capital District, Colombia
    • Recruit new and productive sales agents/channel partners • Educate partners on Broadvoice products, processes, and procedures • Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users • Differentiate Broadvoice from the competition through consistent communication and ongoing training of products and new selling tools • Create business plans and monthly/quarterly revenue targets with top partners and… Show more • Recruit new and productive sales agents/channel partners • Educate partners on Broadvoice products, processes, and procedures • Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users • Differentiate Broadvoice from the competition through consistent communication and ongoing training of products and new selling tools • Create business plans and monthly/quarterly revenue targets with top partners and provide timely, accurate reports and other information on partner activities • Travel as required according to business needs, which may include 2-3 annual industry trade shows • Collaborate with marketing and senior team members to provide direction on partner and market requirements • Work with sales operations, customer experience and business support to resolve customer and agent-related issues and escalations • Enhance and promote the Broadvoice name as a brand ambassador. Show less
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  • Self-Employed
    Senior Consultant In Business Development And Strategic Alliances
    Self-Employed Aug 2024 - Dec 2024
    Bogotá, Capital District, Colombia
    I lead the development of commercial strategies and strategic partnerships to expand market presence and drive revenue growth in the enterprise sector.• Implement training programs that enhance consultative selling and improve the positioning of complex solutions through authorized distributors.• Build and strengthen relationships with strategic partners, distributors, and suppliers, ensuring sustainable and mutually beneficial business success.• Provide expert guidance on… Show more I lead the development of commercial strategies and strategic partnerships to expand market presence and drive revenue growth in the enterprise sector.• Implement training programs that enhance consultative selling and improve the positioning of complex solutions through authorized distributors.• Build and strengthen relationships with strategic partners, distributors, and suppliers, ensuring sustainable and mutually beneficial business success.• Provide expert guidance on positioning and selling complex technological solutions, ensuring alignment with customer needs and market opportunities. Show less
  • Avaya
    Territory Manager: Costa Rica, Panama & Venezuela
    Avaya Dec 2022 - Jul 2024
    Bogotá, Capital District, Colombia
    In this position, I developed and executed a sales plan that resulted in double-digit growth in strategic accounts. This achievement was made possible through the implementation of a scalable and sustainable business model tailored to the specific business needs of the end customer. Consequently, the client retention rate was optimized to 95% by enhancing service strategies and existing contracts.Regarding distribution channels, I facilitated the attainment of sales objectives by creating… Show more In this position, I developed and executed a sales plan that resulted in double-digit growth in strategic accounts. This achievement was made possible through the implementation of a scalable and sustainable business model tailored to the specific business needs of the end customer. Consequently, the client retention rate was optimized to 95% by enhancing service strategies and existing contracts.Regarding distribution channels, I facilitated the attainment of sales objectives by creating and executing a comprehensive account plan, thereby increasing brand presence in the territory. I also developed and implemented sales plans that expanded the new customer base over a two-year period. Additionally, I trained the commercial teams of strategic partners, improving the accuracy of opportunity generation processes by 20%. Show less
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  • Avaya
    Strategic Services Sales Manager: Central America & Caribbean Region
    Avaya Oct 2014 - Nov 2022
    Bogotá, Capital District, Colombia
    As Strategic Services Account Manager, I focused on three major aspects: maintaining the installed base, increasing revenue from support contracts through new value-added services, and ensuring the commercialization of services at the point of sale. The outcome of these efforts was a 10% increase in revenue from contract renewals and a 20% increase from new services. I expanded the service offerings within the installed base, generating a recurring and sustainable revenue stream. I identified… Show more As Strategic Services Account Manager, I focused on three major aspects: maintaining the installed base, increasing revenue from support contracts through new value-added services, and ensuring the commercialization of services at the point of sale. The outcome of these efforts was a 10% increase in revenue from contract renewals and a 20% increase from new services. I expanded the service offerings within the installed base, generating a recurring and sustainable revenue stream. I identified opportunities to introduce new services that complemented existing contracts, meeting the evolving needs of customers and maximizing their satisfaction and loyalty in key territories such as Colombia, Venezuela, Ecuador, Peru and Bolivia.The main functions related with this role are:• Bookings and forecast management• Business development with business partners and direct customers• Established credible relationship with customers by showcasing what we had done internally• Negotiation processes• Execute value selling strategics Show less
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  • Avaya
    Services Channel Account Manager: Central America & Caribbean Region
    Avaya Oct 2013 - Sep 2014
    Bogota, D.C., Capital District, Colombia
    In my role, I managed and strengthened a network of strategic partners, suppliers, distributors, and integrators, optimizing their ability to deliver high-value technological solutions. Through a strategy focused on expansion and scalability, I achieved a 25% increase in service sales and a 35% enhancement in the capabilities of our partners, positioning the company as a key player in the region.I implemented a sustainable business model that not only ensured continuous growth in the base… Show more In my role, I managed and strengthened a network of strategic partners, suppliers, distributors, and integrators, optimizing their ability to deliver high-value technological solutions. Through a strategy focused on expansion and scalability, I achieved a 25% increase in service sales and a 35% enhancement in the capabilities of our partners, positioning the company as a key player in the region.I implemented a sustainable business model that not only ensured continuous growth in the base region but also facilitated a successful expansion into the Andean Region. This success was crucial in consolidating our market presence, significantly contributing to the sustainable growth of the company in Colombia, Central America, and the Caribbean strategic areas for the penetration of disruptive technologies and differentiated services in the sector Show less
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  • Avaya
    Caribean & Latin America Operations Services Offer Manager
    Avaya Jan 2009 - Sep 2013
    Bogotá, Colombia
    I led business growth initiatives that significantly enhanced our partners' capabilities in structuring, selling, designing, and supporting services. I drove the development and promotion of a new managed services portfolio in close collaboration with strategic partners, sales teams, and operations. I oversaw the commercial positioning of the operations services portfolio, managing the P&L, and coordinating launches with the global offerings team, while adapting strategies to meet market needs… Show more I led business growth initiatives that significantly enhanced our partners' capabilities in structuring, selling, designing, and supporting services. I drove the development and promotion of a new managed services portfolio in close collaboration with strategic partners, sales teams, and operations. I oversaw the commercial positioning of the operations services portfolio, managing the P&L, and coordinating launches with the global offerings team, while adapting strategies to meet market needs in Latin America.The results of my tenure included:• Expansion of the services portfolio in the CaLA region, increasing market share by 15%.• Coordinated the launch of new services, resulting in a 10% increase in customer satisfaction and generating a new revenue stream for the company.• Optimization of costs and improvement of margins by 12%. Show less
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  • Avaya
    Services Offer Manager
    Avaya Jul 2005 - Dec 2008
    Bogotá, Capital District, Colombia
    As Service Offerings Manager, I was responsible for leading and optimizing the service portfolio across the regions of Colombia, Venezuela, Ecuador, the Caribbean, and Central America (VECCA). In this role, I strategically developed and aligned the service portfolio to meet the specific demands of the regional market, resulting in a 20% increase in sales. This strategy not only focused on adapting the portfolio to local needs but also enhanced the competitive capabilities of our sales… Show more As Service Offerings Manager, I was responsible for leading and optimizing the service portfolio across the regions of Colombia, Venezuela, Ecuador, the Caribbean, and Central America (VECCA). In this role, I strategically developed and aligned the service portfolio to meet the specific demands of the regional market, resulting in a 20% increase in sales. This strategy not only focused on adapting the portfolio to local needs but also enhanced the competitive capabilities of our sales teams.My responsibilities included the creation and implementation of training programs for local sales teams, improving their proficiency by 15% and enhancing their ability to offer high-value services to our clients. Through close collaboration with the sales team, I aligned technical and commercial offerings with the specific needs of our clients, leading to an 18% increase in customer satisfaction and account retention.My management ensured that the offerings were aligned with corporate guidelines and market trends, contributing to the sustained growth and consolidation of the company in a strategic region. Show less
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  • Evertec
    System Specialist Engineer
    Evertec May 2004 - May 2005
    San Juan, Puerto Rico
    In my capacity as a Consulting Engineer at Evertec Inc., I specialized in the implementation of telephony solutions and voice and data networks, conducting business analyses to identify, anticipate, and resolve incidents affecting the infrastructure of clients with critical operations. I provided technical support to the Network Design department, enhancing efficiency in the creation of customized solutions. Additionally, I participated in pre-sales activities, supporting the sales team in… Show more In my capacity as a Consulting Engineer at Evertec Inc., I specialized in the implementation of telephony solutions and voice and data networks, conducting business analyses to identify, anticipate, and resolve incidents affecting the infrastructure of clients with critical operations. I provided technical support to the Network Design department, enhancing efficiency in the creation of customized solutions. Additionally, I participated in pre-sales activities, supporting the sales team in strategic projects, and was responsible for auditing the installation and configuration processes of communication systems to ensure compliance with Evertec Inc.'s high-quality standards as a key differentiator in Puerto Rico. Furthermore, I designed and optimized internal and external procedures, which contributed to elevating the level of service and customer satisfaction. Show less
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  • Avaya
    Tso Customer Support Engineer
    Avaya Oct 2000 - Apr 2004
    Bogota, D.C., Capital District, Colombia
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  • Lucent Technologies
    Electronic Engineer
    Lucent Technologies Jan 1999 - Sep 2000
    Bogota, D.C., Capital District, Colombia
    View

Carlos H. Ceballos C Education Details

Frequently Asked Questions about Carlos H. Ceballos C

What company does Carlos H. Ceballos C work for?

Carlos H. Ceballos C works for Broadvoice

What is Carlos H. Ceballos C's role at the current company?

Carlos H. Ceballos C's current role is Gerente de Canales - LATAM.

What is Carlos H. Ceballos C's email address?

Carlos H. Ceballos C's email address is ch****@****aya.com

What schools did Carlos H. Ceballos C attend?

Carlos H. Ceballos C attended Pontificia Universidad Javeriana, Escuela Internacional De Alta Gerencia - Elige, Shambhala Meditation Center Of Denver, Pontificia Universidad Javeriana, Pontificia Universidad Javeriana.

Who are Carlos H. Ceballos C's colleagues?

Carlos H. Ceballos C's colleagues are Rafael Duarte, Inês Martins, Todd Downing, Jacob Rabb, Cristopher Pinto, Monica Lameiras, Donald Nelson.

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