Carlos Ferraz Email and Phone Number
Carlos Ferraz work email
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I am a dynamic professional with a proven track record in the fintech industry, equipped with a blend of skills in people management, technical acumen, and project management. With a wealth of experience in overseeing high-stakes cross-border projects, I've honed my abilities in navigating the intricacies of batch processes and architecting high availability systems.In my previous roles, I spearheaded groundbreaking initiatives, including the successful scaling of systems, the establishment of PCI compliance from scratch, and the seamless implementation of a new card authorization system renowned for its speed and stability. Notably, I championed employee engagement through the introduction of initiatives like eNPS surveys, all-hands meetings, tech days, and metric reviews. As a seasoned leader, I've not only scaled teams but also provided invaluable coaching to new managers, contributing to their successful execution of growth plans.
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Senior Software Engineering ManagerDelivery HeroBerlin, De -
Senior Software Engineering ManagerDelivery Hero Mar 2024 - PresentBerlin, Berlin, DeLead the Engineering of Delivery Flow, which is the core of the company.Responsible for the process of Delivery Acceptance, which is the entry point of the Delivery Flow, On the Way, which collects riders geotracking every ten seconds in over 70 countries, and Pick-up and Drop-off, which is completing tasks on each of these steps.Lead a team of 23 engineers, which 5 of them direct reports to me (three managers, 2 staff engineers). -
Director Of EngineeringToast Nov 2021 - Feb 2024Boston, Ma, UsResponsibilities:- Responsible for Engineering on the Funds Management triad (with a product and UX partner)- Set goals and OKRs for the triad- Partner with Product to build plans (yearly and quarterly) and report projects- Responsible for Engineering for projects on the triad, leading, reviewing architecture, and planning the architecture for the future- Set up mission and vision for the teams- Follow up KPIs with Engineering team- Manage 20+ engineers and 3 engineering managers- Build and follow up growth plans for the Engineers- Manage the on-call rotation and the operation support and excellence for the systems- Lead the Incident Management for the triadMain projects:- Rebuild the platform to scale- Instant Deposit, a user interface product to give the capability for the merchants to have access to their money instantly- Fintech Reporting revampAchievements:- Scaled the payout systems- Increase the alerts in production- Introduced a new on-call rotation to the teams- Set up a new team for a new product from scratch: hiring the engineers, scoping the project, building timelines, and spinning up the team's processes and agreements- Lead the automation coverage above the required by the OKRs company- Increase the repos security coverage to 100% and BISQ score to 3+- Managing rating above the company’s average (climate surveys)- Coached and promoted 2 new managers- Built and execute PIP for two employees, helping them achieve the results and recovering low performers -
Senior Software Engineering ManagerPagseguro Pagbank Jun 2019 - Nov 2021São Paulo, Sp, BrResponsibilities:- Manage a team of size 150+ based on four pillars: people, process, technology and product- Keep our 24x7 systems up and running- Partner with Product Managers to scope and execute projects- Manage Engineering Team, which includes: feedback, 1:1s, continuous improvement, KPIs (uptime, rollbacks rate, lead time, deprecated technology in our components, deployment automation among others)- Create OKRs for Engineering- Manage hiring processes- Connect the dots with other related areas (DBAs, SysAdmin, and Corporate Areas, for example)- Help managers to guide developers to improve their skills by coachingChallenges and main projects- Build easy to use solutions to end-user Cards (like Android and iOS apps)- Build Card Solutions for PagSeguro Sellers (mostly) and Buyers- Integrate with Card Processor- Comply with PCI-DSS (including the first certification) and LGPD (Brazilian GDPR)- Moving from monolith to microservices- Build card issuer systemsAchievements- Scaled the team from 75 to 150 people- Built two new cards, from the user interface to authorisation from scratch: Debit Card and Combo Card- Implemented good practices on the team, like climate surveys, metrics review, on-call rotation, e-nps- Increased the e-nps from 7 to 80- Reduced the incidents in production from 2 per week to 1 per half- Created an environment where all the employees were coached to the next level, resulting in fast internal replacement in a case of a turnover- Scaled the authorisation to 20x the current demand when I left the company -
Software Engineering ManagerPagseguro Pagbank Aug 2018 - Jun 2019São Paulo, Sp, Br -
Software Engineering ManagerPagseguro Pagbank Nov 2014 - Aug 2018São Paulo, Sp, BrProjects web APIs and International PaymentsResponsibilities- Keep our 24x7 systems up and running- Help Product Manager to make feasible all ideas and be a dotted line to POs- Manage Engineering Team, which includes: feedback, 1:1s, continuous improvement, KPIs (uptime, rollbacks rate, lead time, deprecated technology in our components, deployment automation among others)- Create OKRs for Engineering - Be part of Strategy Committee and help the teams to create Company's OKRs- Manage hiring processes- Connect the dots with other related areas (DBAs, SysAdmin, and Corporate Areas, for example)- Help coordinators to guide developers to improve their skills by guiding what matters most in their jobs- Headcount from 18 (Oct 2013) to 37 composed by Backend Developers, Front-end developers, Agile Masters, Data Administrators, and Software Development CoordinatorsChallenges and main projects- Build multi-currency and multi-language systems- Build systems operating in 10 countries- Integrate with local payment methods- Comply with PCI-DSS (including the first certification) and GDPR- Build a checkout from scratch with a distributed architecture, using REST APIs as interfaces to it -
Software Engineering ManagerPagseguro Pagbank Oct 2013 - Nov 2014São Paulo, Sp, BrProject web APIs on PagSeguro (biggest Fintech in LATAM)Responsibilities- Collect and give feedback to team members- Manage hiring processes- Connect the dots with other related areas (DBAs, SysAdmin and Corporate Areas, for example)- Be the voice of the Senior Management on the team- Apply Manager's management model- Help developers to improve their skills by guiding what matters most in their jobs, including assigning them to trainings- 1:1 meetings- Head count from 6 (Aug 2012) to 18 (Oct 2013) composed by Backend Developers, Front-end developers and Scrum Masters- Dotted line to DBAs, SysAdmin and App Sec- Keep a 24x7 system up and running -
Engineering CoordinatorPagseguro Pagbank Jul 2012 - Oct 2013São Paulo, Sp, BrProject web APIs on PagSeguro (biggest Fintech in LATAM) Responsibilities- Collect and give feedback to team members- Manage hiring processes- Connect the dots with other related areas (DBAs, SysAdmin and Corporate Areas, for example)- Be the voice of the Senior Management on the team- Apply Manager's management model- Help developers to improve their skills by guiding what matters most in their jobs, including assigning them to trainings- 1:1 meetings- Head count from 6 (Aug 2012) to 18 (Oct 2013) composed by Backend Developers, Front-end developers and Scrum Masters- Dotted line to DBAs, SysAdmin and App Sec- Keep a 24x7 system up and running -
Engineering CoordinatorUol Nov 2011 - Jul 2012São Paulo, Sp, BrProject TodaOferta (marketplace)Responsibilities- Collect and give feedback to team members- Manage hiring processes- Connect the dots with other related areas (DBAs, SysAdmin and Corporate Areas, for example)- Be the voice of the Senior Management on the team- Apply Manager's management model- Help developers to improve their skills by guiding what matters most in their jobs, including assigning them to trainings- Team size was 8 people (4 Back-end Developers, 2 Front-end Developers and 2 QAs)- Dotted line to DBAs, SysAdmin and App Sec- Keep a 24x7 system up and running -
Scrum MasterUol Oct 2009 - Nov 2011São Paulo, Sp, BrProject TodaOferta (marketplace)Responsibilities- Define team time box- Remove team impediments- Facilitate ceremonies- Facilitate continuous improvement on team- Raise metrics of the team- Help coordinator on people management- Keep a 24x7 system up and running -
Software EngineerUol Dec 2005 - Oct 2009São Paulo, Sp, BrProjects UOL Search and TodaOferta (marketplace)Technologies- Fast Data Search projects (SOLR like)- Java and Python- Frameworks Hibernate and Spring- Linux environmentResponsibilities- Be part of a self-managed team using SCRUM, being part from the Product conception to its deployment.- Decide the architecture and technology of the solutions- Interact with Ops team to decide the deployment strategy- Comply with all ITIL tasks and meetings- Keep a 24x7 system up and running -
System AnalystTriad Systems Aug 2004 - Nov 2005São Paulo, Sp, Br- Java and PL/SQL development- Billing systems- Telecom systems
Carlos Ferraz Skills
Carlos Ferraz Education Details
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Universidade Presbiteriana MackenzieComputing -
Fgv - Fundação Getulio VargasGestão Estratégica E Econômica De Projetos
Frequently Asked Questions about Carlos Ferraz
What company does Carlos Ferraz work for?
Carlos Ferraz works for Delivery Hero
What is Carlos Ferraz's role at the current company?
Carlos Ferraz's current role is Senior Software Engineering Manager.
What is Carlos Ferraz's email address?
Carlos Ferraz's email address is ca****@****ail.com
What schools did Carlos Ferraz attend?
Carlos Ferraz attended Universidade Presbiteriana Mackenzie, Fgv - Fundação Getulio Vargas.
What are some of Carlos Ferraz's interests?
Carlos Ferraz has interest in Social Services, Children, Search Engines, Technology, Environment, Education, Enterprise Search, Science And Technology, Disaster And Humanitarian Relief, System Development.
What skills is Carlos Ferraz known for?
Carlos Ferraz has skills like E Commerce, Linux, Design Patterns, Rup, Agile Project Management, Itil, User Experience, Operating Systems, Tomcat, People Development, English, Agile Methodologies.
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