Carlos L. Chi

Carlos L. Chi Email and Phone Number

Technical Account Manager at Five9 @
Carlos L. Chi's Location
Mountain View, California, United States, United States
Carlos L. Chi's Contact Details

Carlos L. Chi work email

Carlos L. Chi personal email

n/a
About Carlos L. Chi

Passion for Building Excellence and Leadership in Global Customer Service CapabilitiesAccomplished customer service professional with highlighted experience from Five9, Clarent, 3Com, Alpha Networks and Nokia building customer service operations, technical account management, technical support organizations, call centers, engineering escalation processes, partnership management, and pre & post sales technical support in growth environments. Complimented by global operations management experience from Cisco on proven successes in business analysis, program management in enterprise environment, strategic planning and execution, cross-organizational collaboration, process improvement initiatives, country P&L, and development of performance metrics driving key indicators of successSpecialties: - Technical start-ups and growth operations- Global customer Service, technical support, call center operations- Workforce Management- Escalation management- Global service & repair center- Asia outsource service and engineering partners- Vendor management of Asia partners for manufacturing, OEM / ODM, logistics- Staff recruitment, development and team building- Experience in SaaS / Cloud Computing, CRM, Data Center, TCP/IP, LAN / WAN, wireless, data security, network management, consumer electronics

Carlos L. Chi's Current Company Details
Five9, San Ramon, CA

Five9, San Ramon, Ca

Technical Account Manager at Five9
Carlos L. Chi Work Experience Details
  • Five9, San Ramon, Ca
    Technical Account Manager
    Five9, San Ramon, Ca Nov 2011 - Present
    San Ramon, California
    Customer Service Organization. Manage and support portfolio of highly integrated Enterprise Customers using Five9 SaaS solution.
  • Cisco, San Jose, Ca.
    Global Capability Operations Manager
    Cisco, San Jose, Ca. Jul 2008 - Aug 2011
    Initiated analysis, strategy and execution plans toward globalization of organizational workforce. Execution of strategy that included the use of globally dispersed talent and innovation that enabled sustained profitable growth, reduced engineering development lead-time, provided outsourcing of non-core development projects, increased ability for products and services time to market, and increased channel customer satisfaction. Partner management of strategic service, engineering and… Show more Initiated analysis, strategy and execution plans toward globalization of organizational workforce. Execution of strategy that included the use of globally dispersed talent and innovation that enabled sustained profitable growth, reduced engineering development lead-time, provided outsourcing of non-core development projects, increased ability for products and services time to market, and increased channel customer satisfaction. Partner management of strategic service, engineering and design manufacturing outsource partners in India and China that consist of Infosys, Wipro, TCS-Tata, HCL, MindTree, Capgemini, Celestica, Flextronics, and Jabil. Show less
    View
  • Alpha Networks, Inc.(Spin-Off From D-Link Corporation), Santa Clara, Ca
    Customer Service Operations, Regional Manager, Americas
    Alpha Networks, Inc.(Spin-Off From D-Link Corporation), Santa Clara, Ca Mar 2004 - Jun 2008
    Start-up operation for North America. Directed customer service for enterprise LAN/WAN and consumer electronics products as the OEM / ODM manufacturer representative within North America encompassing the Continental US, Mexico, and Canada. Managed operations that included customer services, pre & post sales support, partner chain program management, and technical engineering escalations. Direct management of staff in the USA, China, and Taiwan.
    View
  • Nokia Corporation, Espoo, Finland
    Customer Service Operations - Repair Center Manager
    Nokia Corporation, Espoo, Finland Jan 2002 - Mar 2004
    Directed the management of repair outsource partners for network products including LAN / WAN switching, telecom, wireless transmission, and CPE products. Partners and vendors managed located in China, Taiwan, Czech Republic, Estonia, India and Finland include Sanmina-SCI, Celestica, Flextronics, Wipro, Elcoteq, CTDI and Accton.
    View
  • Clarent Corporation, Redwood City, Ca
    Director Of Customer Services, Operations
    Clarent Corporation, Redwood City, Ca Apr 1998 - Dec 2001
    Start-up operation on VoIP software and hardware products. Managed customer call center operation, technical support operation, and partner management of strategic Asia ODM / OEM vendor relations. - Implemented “follow the sun” call center, customer service and technical support strategy to offer 24x7x365 global customer support. - Directed partner and vendor management support as the OEM / OEM partner manager for Taiwan, Korea, and China manufacturers of consumer WAN… Show more Start-up operation on VoIP software and hardware products. Managed customer call center operation, technical support operation, and partner management of strategic Asia ODM / OEM vendor relations. - Implemented “follow the sun” call center, customer service and technical support strategy to offer 24x7x365 global customer support. - Directed partner and vendor management support as the OEM / OEM partner manager for Taiwan, Korea, and China manufacturers of consumer WAN VoIP networking equipment. - Developed and managed the Network Operations Center (NOC) as a premium service offering to the VoIP customer base. Show less
    View
  • 3Com Corporations, Santa Clara, Ca
    Senior Technical Support Manager
    3Com Corporations, Santa Clara, Ca Oct 1993 - Apr 1998
    Directed the Remote Access Router Team of technical support engineers and supervisors managing Tier 2 & 3 support, engineering escalations for enterprise LAN / WAN routers, broadband modems, and network management software products. Developed key service operations performance metrics along with the implementation of online customer satisfaction surveys that drove continuous improvements in customer satifaction.
    View

Carlos L. Chi Education Details

Frequently Asked Questions about Carlos L. Chi

What company does Carlos L. Chi work for?

Carlos L. Chi works for Five9, San Ramon, Ca

What is Carlos L. Chi's role at the current company?

Carlos L. Chi's current role is Technical Account Manager at Five9.

What is Carlos L. Chi's email address?

Carlos L. Chi's email address is ca****@****ve9.com

What schools did Carlos L. Chi attend?

Carlos L. Chi attended California State University-Chico.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.