Carlos Alberto Cime Poot Email & Phone Number

Toronto, Ontario, Canada

Ensures balanced workload for service technicians and progression of service orders to completion tomeet monthly service budget targets.Follows up and enforces dispatch policies and procedures as well as any process changes, updates anddirections.Reviews and updates content from the CSR and dispatch training manuals.Provides support with change management to improve workflow efficiency.Assists customer service manager in onboarding and training new dispatchers; effective training.coaching and development of the service team to successfully perform their job responsibilities as well as any disputes and escalations that can occur.

Toronto, Ontario, Canada

Confirm all installation appointments daily.Coordinate all installation schedules for installers.Coordinate, prioritize and schedule installations.Work closely with Dispatch team on technicians boards.Assist the Project Coordinator on estimates and quotes for day to day projects.Oversee London, GTA, Ottawa and Kingston installers.

• Responsible for general site maintenance and up keep• Create and maintain a brewery space that showcases our values, products and branding• Ensure that the brewery can be walked through at all times, even during busy periods of manufacturing or packaging• Ensure the brewery is an impressive, enviable space• Participate in brewing process, kegging, storing• Keep vendors/suppliers commercial relationships• Place all orders through suppliers based on inventory levels.• Maintain inventory up to date based on company’s needs• Assist on different roles when needed; for example, server, bartender, MOD• Ensure that the brewery is kept as clean and tidy as possible and that teams are held accountable for their own workspaces

• Manage technician communication through inbound/outbound phone calls, email, and text message• Process customer orders (service tickets) through the computer system, ensuring accuracy• Be proactive in scheduling and coordinating completion of service orders• Maintain strong working relationships with the Service Technicians and Service Department• Responsible for coordinating the daily workflow for Service Technicians• Route technicians to scheduled jobs with attention to efficiency and customer satisfaction• Ensure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targets• Other duties as assigned

• Worked independently to pick, pack and ship orders.• Got certified on multiple pieces of industrial equipment, such as order picker.• Reported to Warehouse Management Team.

Toronto, Ontario, Canada

• Ran daily replenishment reports for every technicians for Toronto branch.• Staged and allocated all replenishment to each Technician in their respective bin.• Managed to keep track of inventory of over 40 Technicians by running daily reports which are valued at an average of 30k CAD each truck.• Conducted truck inventory every six months by running seven different reports in order to complete the process for each truck. • Set new Min/Max levels on truck warehouse based on Sales Analysis Reports before inventory was conducted• Ran physical inspections to trucks while inventory.• Transferred any excess stock from truck warehouse back to main warehouse, verifying if stock was in good condition, if not, an adjustment was made to deduct it from the warehouse it was coming from with a brief explanation, i.e., damaged, missing parts.• Bagged and relabelled parts from truck warehouse, if needed.• Ran weekly excess report for Toronto´s trucks warehouse.• Adjusted any inventory level on truck stock when needed. • Decreased Toronto´s excess truck warehouse stock from 600K to 200K CAD in the period of 2018-2019.• Decreased Toronto´s excess truck warehouse stock from 200K to 10K CAD in the period of 2019-2020.• Worked closely with Toronto´s General Manager and Service Manager in order to keep truck inventory up to date based on the field the technician was working on; i.e., gas o refrigeration.• Instructed Toronto Technical Support for locating proper inventory in each truck• Assisted main warehouse staff when needed. • Dealt with warranty returns coming from service orders for being sent back to Manufacturer. • Updated inventory in every truck warehouse listed by the National Director of Inventory, i.e., part number, price. • Reported directly to National Director of Inventory.

• Improved operational efficiency across warehouse processes maintaining budgetary goals and company objectives. • Implemented new order processes that reduced the costs of the company from 35 to 15% by standardizing new par stocks on 2017.• Performed inventory management and control processes including stocking ordering and re-ordering and order fulfillment. Maintain stock rotation using FIFO inventory method.• Preparation of weekly inventory reports, audits, costing and budgeting.• Managed and coordinated packing and unpacking of materials for events, restaurant, markets, and production. • Expedited and followed up with suppliers to schedule deliveries, resolve material, value discrepancy, outstanding and overdue delivery, warranty claims, damage and return materials. • Managed drivers’ schedules to ensure on-time delivery to various destinations in the city and customer satisfaction.

Cancún Y Alrededores, México

• Developed processes related to a highly regulatory environment undergoing a continuous improvement initiative• Established relationships within the hospital staff in order to know their needs and wants, so that to have an efficient response• Delivered supplies and equipment to all departments quickly • Maintained accurate monthly inventory by physical count• Kept storage area regarding the health and safety procedures• Managed, hired, coached, trained all people within warehouse staff• Supervised warehouse staff of 5 people• Provided mentorship to the warehouse staff• Continuously gave training regarding medical and quality processes to the staff• Met hospital´s policies in order to follow the vision, mission and objectives

Post Graduate Certificate, Global Business Management

Bachelor’S Degree, Sustainable Tourism And Hotel Management, Planning And Urban Develpment