Shift Lead
Current- Promoted from Instructor to Shift Lead for outstanding leadership and performance.- Delivered excellent customer service during guest interactions, contributing to a 10% increase in customer turnout- Trained 10+ new employees in equipment handling and emergency procedures, enhancing team preparedness and performance, resulting in an increase in team compliance and safety audits.- Managed front desk operations, processing over 100 guest check-ins per day, ensuring 100% accuracy in waiver completions and payments.- Reduced response times in emergencies by 20% after receiving rescue training, handling potentially life-threatening situations effectively.- Oversaw opening and closing procedures for a facility serving 150+ guests daily, ensuring operational efficiency and safety standards.